Mercedes-Benz of Honolulu

review update Warren is super good representative for Mercedes.....great service and care. # 1 !! Service was complete and timely done. i would highly recommend Warren is super good representative for Mercedes.....great service and care. # 1 !! Service was complete and timely done. i would highly recommend friends to use Mercedes dealership here in Hawaii. More

Efficient Procedure for service seem well organized. Drop Off and Pick up accommodations for customers is a great offer - drivers of the shuttle were very plea Procedure for service seem well organized. Drop Off and Pick up accommodations for customers is a great offer - drivers of the shuttle were very pleasant. More

Great Service! I called about my tire and Craig took care of it right away! He always makes sure everything is taken care of. I really appreciate his personal servi I called about my tire and Craig took care of it right away! He always makes sure everything is taken care of. I really appreciate his personal service! Thank you! More

Excellent Service Jeff always provides excellent customer service. Specifically in this recent visit, was able to accommodate an emergency issue in a timely manner. Pro Jeff always provides excellent customer service. Specifically in this recent visit, was able to accommodate an emergency issue in a timely manner. Provided transportation since no loaner cars were available. More

Excellent service Walked in -> no appt made. Found out upon arrival that my service advisor Jeff Decort just left for his lunch break. I love Jeff but I couldn’t wait b Walked in -> no appt made. Found out upon arrival that my service advisor Jeff Decort just left for his lunch break. I love Jeff but I couldn’t wait because I was with my husband & my daughter. I’m so thankful that I was readily helped by Warren Ishii . After checking in my car with him, he made arrangement for a shuttle ride to Ala Moana for my family. And when my car was ready for pick up, he called me & sent the shuttle to take us back to MB. More

Excellent customer service Manager got involved to ensure a loaner vehicle was provided while servicing my car, despite a shortage of vehicles and being very busy. This allowed Manager got involved to ensure a loaner vehicle was provided while servicing my car, despite a shortage of vehicles and being very busy. This allowed me to drop off my vehicle and get back to work. More

Awesome Service I needed to get a Safety Check and a headlight replaced a few days before the expiration. To complicate things, there was only one day that would work I needed to get a Safety Check and a headlight replaced a few days before the expiration. To complicate things, there was only one day that would work (family illness that require medical procedures), the day I noticed the expiration. My Honolulu Mercedes Service Center accommodated me and made it happen. In addition to all this, I had my outdated insurance card. Warren Ishii took care of retrieving all pertinent information. Major kudo's to Honolulu Mercedes and Warren Ishii for keeping the standard of Mercedes excellence. More

Service was so quick. I was satisfied with the service. Employees were nice and they know what they are doing. I was so surprised of the quick service, it was done in a t I was satisfied with the service. Employees were nice and they know what they are doing. I was so surprised of the quick service, it was done in a timely manner. More

Gabby is great!!! Fantastic customer service,from start to finish, with a smile. Loaner and service coordination excellent. Dont lose such a good employee as Gabby. Ha Fantastic customer service,from start to finish, with a smile. Loaner and service coordination excellent. Dont lose such a good employee as Gabby. Hang on to her. More