Mercedes-Benz of Honolulu

The parts department needs a refresher course in customer se I had service conducted on my 2017 AMG and the service was the best. However, I took time to visit the parts department to attempt to purchase chrome I had service conducted on my 2017 AMG and the service was the best. However, I took time to visit the parts department to attempt to purchase chrome for my hood vent and the customer service went down the tubes (15 April 2019). When I entered the parts department there were two personnel at the counter. One of them ( to the left as you enter) told me to hold on for a second. He was working on the computer. I waited for 6 minutes and 30 seconds and then he received a a phone call and spent some time on the phone and I was so upset that I just left. I want to come back to order what I wanted to purchase but I don’t want to waste my time again waiting for a person to get around to helping me. To make matters worst, I was the only customer. I wonder if I was a Howlee, I would have received better customer service. More

Always great customer service! Been coming to this dealership for the past eight or so years. The customer service, as well as overall quality of service and price is exceptional. Been coming to this dealership for the past eight or so years. The customer service, as well as overall quality of service and price is exceptional. More

Outstanding service They completed the job as promised in timely manner. Craig explain in detail the recall information and provided me other information regarding upcomi They completed the job as promised in timely manner. Craig explain in detail the recall information and provided me other information regarding upcoming dealership specials.. More

Employees are very respectful The service advisor is on time and very helpful . Dealership is clean and employees are very polite. They call me right away when my vehicle is finis The service advisor is on time and very helpful . Dealership is clean and employees are very polite. They call me right away when my vehicle is finished. More

Check on low tire pressure notice on the dashboard screen Technician found a nail in tire, and advised to change tire. Parts Dept. reported no tire in stock and needed to contact outside warehouse for same. Technician found a nail in tire, and advised to change tire. Parts Dept. reported no tire in stock and needed to contact outside warehouse for same. Service Adviser suggested loaner for overnight delay in obtaining proper tire replacement. My anxiety was relieved as I needed a car that night to meet an appointment. Josh Soon was very reassuring that my needs would be taken care of in an appropriate time frame. I was extremely satisfied with his professional care and attitude. More

Service and recall The staff are great. Very proactive and professional. They explained everything and took care of my needs and arranged for shuttle. Very customer focu The staff are great. Very proactive and professional. They explained everything and took care of my needs and arranged for shuttle. Very customer focused. The service timing was great. More

B service Mahalo eaten and team were great food follownup follows through and made experience smooth. Will review next purchase timeline in near future. Al Mahalo eaten and team were great food follownup follows through and made experience smooth. Will review next purchase timeline in near future. All was swell More

Easy, stress free, exceptional My service coordinator Jeff De Corte was excellent. Great service! I was greeted at my scheduled time and was taken to his office right away. Jeff ask My service coordinator Jeff De Corte was excellent. Great service! I was greeted at my scheduled time and was taken to his office right away. Jeff asked what services were needed and verified each one before I left. I was also called via phone about other repairs that were needed and were found during the maintenance, which were unexpected. However, Our warranty for the vehicle had just lapsed a couple days before. Fortunately, Jeff was able to arrange to have all repairs covered! Truly impressed and satisfied with Mercedes Benz of Honolulu from the staff who welcome you when you drive in the dealership, to those who handle arrangements for loaner cars, sales staff in the dealership, and of course the service coordinators! Thank you Jeff De Corte! More

I'm a Mercedes customer for life I've had many luxury cars throughout my life. Once i bought my first Mercedes, I'll never buy another brand. No comparison on the service of this d I've had many luxury cars throughout my life. Once i bought my first Mercedes, I'll never buy another brand. No comparison on the service of this dealership to the rest of them in Hawaii. My salesman Robin and service advisor Jeff truly care about their customers. More

Excellent Efficient and took care of customer needs timely. Absolutely no waiting time from when I got into the service area to when they took the care for se Efficient and took care of customer needs timely. Absolutely no waiting time from when I got into the service area to when they took the care for service. More