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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
757 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 757 reviews

January 13, 2025

Kui Keliikipi, our sales associate at Mercedes of Honolulu is simply the best. We just leased our third Mercedes with the assistance of Kui, and the whole process is fast, non-stressful, and very pr More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kui Keliikipi, Darren Sasaki
Jan 13, 2025 -

Mercedes-Benz of Honolulu responded

Sam, we're delighted to hear that Kui made your leasing experience smooth and professional at Mercedes-Benz of Honolulu. Enjoy the road in your new vehicle, and welcome to the Swickard family!

January 13, 2025

Was Very Unhappy. I paid Thousands for the prepaid service. I was only putting on low mileage, so I went past the recommended service dates (Based on Time, Not Miles) More

by Amchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Jan 16, 2025 -

Mercedes-Benz of Honolulu responded

Gary, I'm sorry to hear about your experience with the prepaid service. We strive for clarity and fairness in our agreements, so it's concerning that there was some confusion during your experience. Unfortunately, it is standard that warranties and prepaid service contracts expire at the conclusion of either the mileage or the monthly limits - whichever occurs first. These limits are set by the company holding the contract and are spelled out at the beginning of the transaction. I wish that we had some flexibility, but we have no control over these restrictions at the store level. If you would like to contact the MBUSA Customer Service group to see if you can get an extension on these terms, their number is 1-800-367-6372. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 12, 2025

Awesome Experience at Mercedes Benz Honolulu! Salesman Andrew C. was terrific, down to earth in patiently explaining everything, very comfortable to work with in purchasing new car, helpful & hon More

by Johnny F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Chen
Jan 13, 2025 -

Mercedes-Benz of Honolulu responded

Johnny, we're delighted to hear about your A+ experience with Andrew and the team at Mercedes-Benz of Honolulu! It's fantastic that you felt comfortable and well-informed throughout the process. Enjoy every moment in your new car!

January 09, 2025

Service provider was knowledgeable about the vehicle and explained the steps to rectify the problem. More

by fraleetoyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Kobayashi
Jan 09, 2025 -

Mercedes-Benz of Honolulu responded

It was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Honolulu!

January 04, 2025

Dwayne was great, this is the third MB Iʻve leased and have worked with him on every one of them. It is because of the great sales and service that I receive. What I appreciate about Dwayne is that he lis More

by lagleim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne
Jan 06, 2025 -

Mercedes-Benz of Honolulu responded

Lagleim, thank you for your continued trust in Dwayne and the team at Mercedes-Benz of Honolulu! We're delighted to hear that he consistently meets your needs with excellent service. Enjoy your new lease!

January 04, 2025

Easy to work with and knowledgeable. We came up with a plan and it all went smoothly. More

by Rth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kobayashi
Jan 06, 2025 -

Mercedes-Benz of Honolulu responded

We appreciate your business and your review! Thanks from the Mercedes-Benz of Honolulu Team!

January 03, 2025

Sales Associate is excellent-Kui Keliikipi Way exceeds my expectations of good customer service Made my transaction smooth and stress free. More

by huihuaong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kui Keliikipi
Jan 03, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that Kui Keliikipi provided excellent service and made your experience at Mercedes-Benz of Honolulu smooth and stress-free. Thank you for sharing this wonderful feedback, and welcome to the Swickard family.

January 03, 2025

Sales Associate is excellent and professional (Lito Labuguen) He exceeded our expectation, answer all our questions and find us the exact model that we want, color and features of the car. More

by Joe Quibuyen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lito Labuguen
Jan 03, 2025 -

Mercedes-Benz of Honolulu responded

Joe, we're delighted to hear that Lito exceeded your expectations and helped you find the perfect Mercedes-Benz at our Honolulu location. Thank you for sharing your experience with us!

January 02, 2025

The Sales and Maintenance of the vehicle is great. The Vehicle is very Reliable. The Loaner Program is Excellent More

by Keoki104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kui and Dennis
Jan 02, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Honolulu! We're delighted to hear that you're satisfied with our sales and maintenance services. Safe travels in your reliable vehicle!

January 01, 2025

Friendly, transparent, honest and fun - few words I’d use to describe Dale Payson, who led the process from beginning to end. I’m enjoying driving my new GLC and look forward to purchasing my next one from h More

by rsachdev03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Payson
Jan 02, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that Dale made your experience at Mercedes-Benz of Honolulu so enjoyable and seamless! Enjoy driving your new GLC, and we look forward to assisting you with future purchases. Welcome to the Swickard family!