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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
726 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 726 reviews

May 11, 2023

Got my car service for 80,000 and a turn in for recall. Services and people are great, the cost compare to the mainland is ridiculously high. I paid additional 500 compared to the price in mainland and I' More

by Guy24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Kusaka
May 04, 2023

Gabby is awesome! Any company would be fortunate to have her on their team! She is an example for others in the industry to emulate! More

by Rice Ohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
March 11, 2023

Professional and courteous reception and conversation regarding the car purchase. Knowledgeable staff that explain clearly the features of the car. Answers were very helpful to our questions. More

by Randall Furushima
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chang
Mar 15, 2023 -

Mercedes-Benz of Honolulu responded

Hi Randall, Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an outstanding experience. With that, it is a delight to hear Sam ensured you had a great time while searching for the perfect vehicle. It was our pleasure to help you get to know every aspect of your vehicle. Congratulations! Aloha, Your Friends and Family at Mercedes-Benz of Honolulu

February 21, 2023

Excellent service and very friendly staff. Gabby was very efficient and quick to do the safety check in a professional manner. I would highly recommend this dealership More

by alohakari39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill and Gabby
Feb 23, 2023 -

Mercedes-Benz of Honolulu responded

Hi alohakari39, Congratulations on your new vehicle! The safety and satisfaction of our guests is important to us. We are so appreciative of your feedback about your experience with Bill and Gabby. We are delighted to hear that our team was able to deliver such exceptional service and help you find the perfect car. We look forward to assisting you for many years to come and are here to help should you need us. We wish you many miles of enjoyment! Aloha, Your Friends and Family at Mercedes-Benz of Honolulu

December 29, 2022

Due I have lot of cars I have been most of the dealerships on this island. I would like to say that local Mercedes-Benz management and also stuff have built a very strong service culture and I ho More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and service advisor
Jan 02, 2023 -

Mercedes-Benz of Honolulu responded

Hi Andre, Thank you for the 5-star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

October 02, 2022

Chris Farmer from Mercedes-Benz of Honolulu dealership provides excellent support to understand a customer's needs and preferences in order to match my intent for a car. I expressed my intent to him in Au More

by PG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Farmer
Oct 02, 2022 -

Mercedes-Benz of Honolulu responded

Hi PG, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it’s wonderful to hear that Chris delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and congratulations on your beautiful AMG Benz! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

September 06, 2022

Worst experience ever! 2 hour promise turned into 5 hour wait and nothing got resolved. Worst part was they charged $200+ for wasting my time. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rep
August 31, 2022

Jeff De Corte is the ultimate professional. Great service. Jeff knows his stuff as well as anyone in the service department. More

by Barry.weinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff De Corte
Sep 02, 2022 -

Mercedes-Benz of Honolulu responded

Hi Barry Weinman, Thank you for choosing Mercedes-Benz of Honolulu. Our team is delighted to hear about Jeff De Corte is very professional and provides you with great service. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We look forward to serving you again at your next scheduled service interval. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

August 23, 2022

Always friendly and prompt service. Highly recommended. I will definitely purchase my next car from Mercedes if Honolulu. Thank you! More

by Hideko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Aug 23, 2022 -

Mercedes-Benz of Honolulu responded

Hi Hideko, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Honolulu take great pride in serving our guests well and we are grateful to have earned your business. We are truly flattered to have such heartfelt recommendations and we look forward to welcoming you again soon. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

August 22, 2022

The best experience i encountered in all the auto dealer i had business with in the past few years of my stay in Hawaii. Courteous, professional and accommodating employees especially Julieto Labuegen wh More

by apachercm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty (financed). Dwayne
Aug 23, 2022 -

Mercedes-Benz of Honolulu responded

Hi Apachercm, Congratulations on your beautiful recent purchase! Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Julieto Labuegen ensured you had a great time while searching for the perfect vehicle that best suits your needs. It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu