Mercedes-Benz of Honolulu

saturday morning at mercedes!! -to Mercedes, bit anxious if the problem is 'fixable on a Saturday morning!!! -drive up to the desk area -the told problem can be remedied!! -quick -to Mercedes, bit anxious if the problem is 'fixable on a Saturday morning!!! -drive up to the desk area -the told problem can be remedied!! -quick, efficient, prompt and so convenient!! -out in less than an hour with car washed!!!! -love it!!! unreal!! More

A.C. repair There was a sound coming from the AC whenever I came to a stop, Jessica went with me for a ride and she agreed it was from the AC, technician looked a There was a sound coming from the AC whenever I came to a stop, Jessica went with me for a ride and she agreed it was from the AC, technician looked at it and had to order the parts. Got the car into the shop as soon as the parts came in and sound has completely resolved. Very friendly staff from the time I drove into the lot until I left. Kudos to the great staff esp Jessica who kept me well informed regarding the repair as it did take several days to complete More

Employees are helpful and friendly! I've been coming to this dealership for the past 5 years and I've always experienced friendly service and a comfortable place to wait. Warren is world I've been coming to this dealership for the past 5 years and I've always experienced friendly service and a comfortable place to wait. Warren is world class and always takes care of us. The Nespresso machine is also amazing!! lol! More

The parts department needs a refresher course in customer se I had service conducted on my 2017 AMG and the service was the best. However, I took time to visit the parts department to attempt to purchase chrome I had service conducted on my 2017 AMG and the service was the best. However, I took time to visit the parts department to attempt to purchase chrome for my hood vent and the customer service went down the tubes (15 April 2019). When I entered the parts department there were two personnel at the counter. One of them ( to the left as you enter) told me to hold on for a second. He was working on the computer. I waited for 6 minutes and 30 seconds and then he received a a phone call and spent some time on the phone and I was so upset that I just left. I want to come back to order what I wanted to purchase but I don’t want to waste my time again waiting for a person to get around to helping me. To make matters worst, I was the only customer. I wonder if I was a Howlee, I would have received better customer service. More

Always great customer service! Been coming to this dealership for the past eight or so years. The customer service, as well as overall quality of service and price is exceptional. Been coming to this dealership for the past eight or so years. The customer service, as well as overall quality of service and price is exceptional. More

Outstanding service They completed the job as promised in timely manner. Craig explain in detail the recall information and provided me other information regarding upcomi They completed the job as promised in timely manner. Craig explain in detail the recall information and provided me other information regarding upcoming dealership specials.. More

Employees are very respectful The service advisor is on time and very helpful . Dealership is clean and employees are very polite. They call me right away when my vehicle is finis The service advisor is on time and very helpful . Dealership is clean and employees are very polite. They call me right away when my vehicle is finished. More

Check on low tire pressure notice on the dashboard screen Technician found a nail in tire, and advised to change tire. Parts Dept. reported no tire in stock and needed to contact outside warehouse for same. Technician found a nail in tire, and advised to change tire. Parts Dept. reported no tire in stock and needed to contact outside warehouse for same. Service Adviser suggested loaner for overnight delay in obtaining proper tire replacement. My anxiety was relieved as I needed a car that night to meet an appointment. Josh Soon was very reassuring that my needs would be taken care of in an appropriate time frame. I was extremely satisfied with his professional care and attitude. More

Service and recall The staff are great. Very proactive and professional. They explained everything and took care of my needs and arranged for shuttle. Very customer focu The staff are great. Very proactive and professional. They explained everything and took care of my needs and arranged for shuttle. Very customer focused. The service timing was great. More

B service Mahalo eaten and team were great food follownup follows through and made experience smooth. Will review next purchase timeline in near future. Al Mahalo eaten and team were great food follownup follows through and made experience smooth. Will review next purchase timeline in near future. All was swell More