Mercedes-Benz of Honolulu

great exp as always Craig is an asset to FJM. I was in the car business for 17 years,and always thought of the SERVICE DEPT. as a LIABILITY, BUT NOT SO WITH FJM HONOLULU. Craig is an asset to FJM. I was in the car business for 17 years,and always thought of the SERVICE DEPT. as a LIABILITY, BUT NOT SO WITH FJM HONOLULU. Hironaka makes every visit PAINLESS. More

Always a great experience! This visit was for my annual service for my GLC 300 I was greeted and given my loaner quickly. Craig greeted me and told me what they would service an This visit was for my annual service for my GLC 300 I was greeted and given my loaner quickly. Craig greeted me and told me what they would service and asked if I had anything I wanted checked. Service was exceptional as usual and picked up my SUV later that day. I have to say the level of service and greeting was so professional but still very down to earth which I like very much. More

Extremely satisfied. Service was fast, friendly, and efficient. There was no waiting. Pulled in the service bay and someone was standing there to open the door, great me, Service was fast, friendly, and efficient. There was no waiting. Pulled in the service bay and someone was standing there to open the door, great me, and process my vehicle in. It was great to have a loaner provided. More

Exceptional service I purchased a service package with my car so my service was included. Scheduling was easy and convenient. I couldn’t drop the car off during busines I purchased a service package with my car so my service was included. Scheduling was easy and convenient. I couldn’t drop the car off during business hours due to my work schedule but I was able to leave the car at the front entrance and slip my key in the slot. The “Connect Me” app notified me when the car was moved so I wasn’t worried about leaving my car. Jessica, my service advisor, called when she processed the car and also called with updates. Best part...my car was washed too. It was a great HANDwashed job! Even my rims were cleaned...what? Yes! Terrific! I’ve had other German cars but service at MB is a cut above for sure! More

Nothing but the best I went in for a safety check and was greeted by every employee like a VIP. I got checked in right away, my service advisor, Craig, was helpful in chec I went in for a safety check and was greeted by every employee like a VIP. I got checked in right away, my service advisor, Craig, was helpful in checking me in and getting me onto a shuttle and on my way to work. The shuttle drivers (both ways) were friendly and the ride went by quickly. The mechanic, Joe Joe, noticed that my battery was low so he saved me from some future headaches by being stuck somewhere. All in all the guys at Mercedes work together as a team and give great service. Our salesperson, Dwayne, even comes out to greet me whenever he sees me there. More

Great service! I was in Mercedes Honolulu dealership because I’ve a flat tire. Service was very amazing - the original manager who helped us to buy a car Kanoe - hel I was in Mercedes Honolulu dealership because I’ve a flat tire. Service was very amazing - the original manager who helped us to buy a car Kanoe - helped me to book an appointment, the customer service manager Gabriella handled everything very well, take a car earlier, get a spot in the shuttle for me, respond to my email etc. Very efficient and professional. Thank you! More

Excellent service Craig and the shuttle driver Glen both provided an excellent service. All the employees are very polite. The lounge is very clean and the cookies are Craig and the shuttle driver Glen both provided an excellent service. All the employees are very polite. The lounge is very clean and the cookies are delicious. More

SERVICE & SALES Exceptional sales team and service department. Always a pleasure to head down to the dealership whether dealing with the sales team or service reps. M Exceptional sales team and service department. Always a pleasure to head down to the dealership whether dealing with the sales team or service reps. MBenz of Honolulu makes it almost effortless whenever I need to bring my Benz in for service. More

Service All went well thank you for taking good care of me and getting me out as quickly as possible. I will continue to use your service. All went well thank you for taking good care of me and getting me out as quickly as possible. I will continue to use your service. More

Excellent Service Team Craig is quick and efficient. He always keeps me updated and I never wait. Hanson & Malia make the loaner process a breeze. Love this team. Craig is quick and efficient. He always keeps me updated and I never wait. Hanson & Malia make the loaner process a breeze. Love this team. More