Mercedes-Benz of Honolulu

Yearly maintenance service Very flexible and very helpful in getting appointment, he explains the scope of service what their going to do with that yearly service. Very prompt a Very flexible and very helpful in getting appointment, he explains the scope of service what their going to do with that yearly service. Very prompt all the time the work done and the time the driver of the courtesy car picked up us More

replace step plate Craig gives great customer service. In fact he is the best customer service person I have ever had in my 40+ yeats of owning cars. Craig gives great customer service. In fact he is the best customer service person I have ever had in my 40+ yeats of owning cars. More

Change filter for a/c an rattling sound when Getting an appointment was not a problem and got it right away and offering me a loaner. The job was completed, Staff were very professional and cou Getting an appointment was not a problem and got it right away and offering me a loaner. The job was completed, Staff were very professional and courteous. More

Smooth The service was great, staff friendly, area clean. Service advisor very efficient and follow through. The drop off service driver very friendly and The service was great, staff friendly, area clean. Service advisor very efficient and follow through. The drop off service driver very friendly and very professional More

Exceptional service! Dropping off and picking up my car for service was easy and quick. The loaner was beautiful. Each person I came in contact with was courteous and very Dropping off and picking up my car for service was easy and quick. The loaner was beautiful. Each person I came in contact with was courteous and very helpful. It was an exceptional experience. More

Service Experience My service advisor, Craig Hironaka, is exceptional!! I've been a loyal MB driver because I know he can take care of me & any problem that I might hav My service advisor, Craig Hironaka, is exceptional!! I've been a loyal MB driver because I know he can take care of me & any problem that I might have. Also, Hensen Robert provides me with excellent service & is always very pleasant and easy to work with. These two guys provide the best level of service that make your dealership & service department shine!! Please thank them for me, Lance!! More

amazing! The team knows what the client wants... under promise, over delivery! This is absolutely the added value. So stress-free and I am grateful they are The team knows what the client wants... under promise, over delivery! This is absolutely the added value. So stress-free and I am grateful they are open Saturdays. Courtesy shuttle service is just wonderful! Mahalo. More

my service tech craig hironaka Craig has always been there for me whenever the need arises regarding my Mercedes. This relationship has gone on for over 20 years. He is quick an Craig has always been there for me whenever the need arises regarding my Mercedes. This relationship has gone on for over 20 years. He is quick and attentive which results in excellent service. More

Great Service Warren is the BEST service advisor. Despite his busy schedule he will take the time to talk with you and explain what is going on. My car was read Warren is the BEST service advisor. Despite his busy schedule he will take the time to talk with you and explain what is going on. My car was ready in a timely manner and Warren personally let me know when it was available for pick up. Service doesn't get any better than this! More

Excellent customer care and timely service. Paulette was professional, courteous, and informative. The vehicle was delivered in the time that was promised. I will be returning to complete the re Paulette was professional, courteous, and informative. The vehicle was delivered in the time that was promised. I will be returning to complete the remainder recommended services. More