Mercedes-Benz of Honolulu

Excellent servicing for minor vehicle repair Craig Hironaka provided excellent service and attention to detail. He made sure that all of our concerns were addressed and provided detailed explanat Craig Hironaka provided excellent service and attention to detail. He made sure that all of our concerns were addressed and provided detailed explanations of the services provided. He made sure that we were completely satisfied prior to returning our vehicle. More

MERCEDES BENZ HONOLULU - Must Read!!This young lady, MERCEDES BENZ HONOLULU - Must Read!! This young lady, Jessica, Service Advisor/Technician at Mercedes Benz Honolulu really does GREAT WORK!!!. She MERCEDES BENZ HONOLULU - Must Read!! This young lady, Jessica, Service Advisor/Technician at Mercedes Benz Honolulu really does GREAT WORK!!!. She was able fix the Mercedes Emblem on the hood of my car that one of her coworkers broke off when examining it and just sat the emblem back in the hold. Then, Ian, the in-take coworker, tried to say that it was already like that when I drove the car in the shop. It most certainly was not broken!! His statement was/is illogical. You bring your car to the shop to have it fixed, not have more damage caused to it!!! I originally brought the car in just to have it tighten up as I noticed it was just "a bit loose" (Not broken). The bottom clamp was attached holding it in place when I arrived at the shop. Aparently, those coworker pulled or jerked it hard enough for the bottom clamp to come off and fall into the bottom front cavity below the fan belts. Then just placed the emblem back in the hold, left it and ran off. Needless to say, I was livit! I spoke with Pat, Service Manager who went and got Jessica. Jessica, with her quick thinking obtained a magnictive device that allowed her to retrieve the clamp from the cavity. She reassembled the emblem back on the hood tighter than it originally was. Thanks for compentant and efficient employees like Jessica. Her manager, Pat, should be proud of her for saving the day!! GO JESSICA!! Little things mean a lot!!! ----- Ian and the other employees may need additional training for their jobs. Don't lie and say the customer brought the car in that way. The customer knows exactly what condition their car is in upon arrival. You can't CYA on this one More

Loved that Gabbi kept in contact and told me what was going on with the car. It seems to be fixed and she is always so helpful and fun to work with. going on with the car. It seems to be fixed and she is always so helpful and fun to work with. More

She is very thorough, efficient, professional! On top of that she’s so nice , personable, friendly and just a wonderful person! Highly recommend Mercedes Benz service department and Jessica!!! that she’s so nice , personable, friendly and just a wonderful person! Highly recommend Mercedes Benz service department and Jessica!!! More

It was a great experience at MB Dealership. From the start to setting up a recall service for my 2012 c250, to checking in, to meeting service advisor, Gabrielle, to meeting my executive sales advisor- start to setting up a recall service for my 2012 c250, to checking in, to meeting service advisor, Gabrielle, to meeting my executive sales advisor- Sam and meeting the loaner person was a truly a remarkable experience. This was my first time. Prior to this my son was taking care of of dropping off the 2016 GLA I leased from dealership couple years ago. I give everyone at Honolulu MB thumps ups & my salute/hat off and the highest rating possible. I been to several service Dept. before but to me MB is by far the BEST I ever experienced. THANK YOU MB OF HONOLULU WITH the vehicles we leased and bought from the dealership. Much MAHALO! Jimmy Lonzanida- very satisfied customer. More

Excellent service by all personnel Seat Belt Cover kept popping off. Drop off for my vehicle was done quickly. Loaner vehicle was clean. Return and pick up was made easy Seat Belt Cover kept popping off. Drop off for my vehicle was done quickly. Loaner vehicle was clean. Return and pick up was made easy More

Great diagnosis and repair!! Paulette was great! She accurately recorded my concerns with my GLC 43 and Hermin corrected ever problem. I drive from Hilo so the loaner was apprecia Paulette was great! She accurately recorded my concerns with my GLC 43 and Hermin corrected ever problem. I drive from Hilo so the loaner was appreciated - so convenient! I would not hesitate to recommend the Kona Mercedes repair center. More

Excellent Service From All I have only had my for one year, but during that time I have stopped by twice on the spur of the moment due to a tire pressure warning light, and they I have only had my for one year, but during that time I have stopped by twice on the spur of the moment due to a tire pressure warning light, and they provided air immediately. Also, for this one-year service visit, I had the day off and decided to stay in the lounge while they took care of the servicing. I think the service agent was a little concerned since she said they were quite busy and it might take 2 to 2 1/2 hours. I had my entertainment/reading material and said that I didn't mind. They were finished with the service in 1 1/2 hours! It was a pleasant experience--my first servicing with Mercedes-Benz. More

Tire malfunction Gabby did an outstanding job assisting with replacing a tire that had blown due to a pot hole here in Hawaii. Unfortunately I did not have the opport Gabby did an outstanding job assisting with replacing a tire that had blown due to a pot hole here in Hawaii. Unfortunately I did not have the opportunity to make an appointment in advance - but she still handled the issue and had the work completed within a few hours. More

Fit us in qickly and gave us a nice new loaner. Gave us a good explanation of the problems and costs. Naturally we had to wait for parts but we had a nice loaner. Car fixed and returned when they said i a good explanation of the problems and costs. Naturally we had to wait for parts but we had a nice loaner. Car fixed and returned when they said it would be. More