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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
727 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 727 reviews

July 17, 2019

SERVICE & SALES Exceptional sales team and service department. Always a pleasure to head down to the dealership whether dealing with the sales team or service reps. M More

by MP808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Harris / Jessica Chun
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hi Dirk, Thank you for choosing Mercedes-Benz of Honolulu to facilitate your sales and service needs . Our team truly values you as a guest and look forward to serving you again! If there is anything else we may assist you with please let us know. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

July 16, 2019

Excellent Service Team Craig is quick and efficient. He always keeps me updated and I never wait. Hanson & Malia make the loaner process a breeze. Love this team. More

by BJFOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka, Hanson & Malia
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, Our team at Mercedes-Benz of Honolulu is delighted to hear of your service experience working with Craig, Hanson, and Milia. We are driven to provide each guest with a world class visit. I would like to follow up to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

July 16, 2019

Service All went well thank you for taking good care of me and getting me out as quickly as possible. I will continue to use your service. More

by jones1*
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager https://www.dealerrater.com/dp/19789/reviews#

Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

July 12, 2019

Caring attitude. On time delivery of services. Ready to provide every service I required. On time with a very friendly attitude. Even before I got to the dealership I had two calls reminding me o More

by Carlisle50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devan
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with Devin. Guest satisfaction is our greatest priority. It is wonderful to hear of the friendly service and follow up. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 11, 2019

Outstanding experience at Mercedes Honolulu Great service experience. Everyone is professional and friendly. Would definitely recommend to friends and family. Had a factory recall done + fix More

by Donnel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hi Donnel, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

July 11, 2019

Great Service! Great service! Jess went above and beyond to make sure that I felt welcomed and stayed well informed. Professional, personable and prompt. I’ll defini More

by chasemix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for choosing Mercedes-Benz of Honolulu . Our team is delighted to hear you felt welcomed and informed working with Jessica. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 11, 2019

Excellent service! You can always count on Mercedes Benz for top tier service and car maintenance. From securing an appointment time and loaner vehicle to delivering my More

by ohana33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, We appreciate you taking the time to share your feedback regarding your maintenance visit. It is wonderful to hear of the confidence you have working with Craig. Guest satisfaction is our greatest priority. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 10, 2019

Car Service Craig always has everything ready for paperwork wise when dropping off and picking up. He always checks with me to verify no other concerns or items More

by Mrchef58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jul 18, 2019 -

Mercedes-Benz of Honolulu responded

Hello, Our team at Mercedes-Benz of Honolulu is delighted to hear about your service experience working with Craig. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 06, 2019

Exceptional service Craig always treats us with extra care, I do not want to go anywhere else to service my car. I know he will do the best for the customer. More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hiranaka
Jul 08, 2019 -

Mercedes-Benz of Honolulu responded

Hello ML, Thank you for choosing Mercedes-Benz of Honolulu and for your 5 star rating! We look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Honolulu

July 05, 2019

Superb customer service! Superb customer service as always thanks to my Service Consultant, Mr. Jeff De Corte, the most Professional and knowledgeable service advisor I have e More

by DM57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Jeff De Corte
Jul 08, 2019 -

Mercedes-Benz of Honolulu responded

Hello DM57, Thank you for choosing Mercedes-Benz of Honolulu and for your 5 star rating! We look forward to serving you again. Best, Your Friends and Family at Mercedes-Benz of Honolulu

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