Mercedes-Benz of Honolulu

We are completely satisfied with Sales Sales Team and Service Team. We have bought our Mercedes and Serviced it for years even though it was a hassle getting in from the West Side, Makakilo, traffic, par Service Team. We have bought our Mercedes and Serviced it for years even though it was a hassle getting in from the West Side, Makakilo, traffic, parking, and trying to get the timing right to beat the rush hour to get in and out of our appointments. The service department was great on accommodating schedules. Unfortunately, I came down with Cancer and we lost everything. However, Sales and Service departments continued trying to upsell all their products and services. Or tell us prices are going up. Even though we explained that we are on a tight budget. Consequently, we will have our cars serviced at a place that doesn't change 350.00 for labor per visit. Standard Oil changes and fluid levels checks doesnt have to cost $500.00. We thank you for the kind relationships we had over the years with the staff and Jeff. Mahalo, Mr. & Mrs. Fitzpatrick More

Craig got me in and out very efficiently. He offered me a shuttle ride to expedite my journey. Said thank you for servicing my car with them and he looks forward to helping with my car needs in the future. shuttle ride to expedite my journey. Said thank you for servicing my car with them and he looks forward to helping with my car needs in the future. More

Excellent Service and Staff Service from the moment you pull up is amazing. Very friendly and helpful staff. Everyone looks so professional and it really is a pleasure to be th Service from the moment you pull up is amazing. Very friendly and helpful staff. Everyone looks so professional and it really is a pleasure to be there. More

great exp as always Craig is an asset to FJM. I was in the car business for 17 years,and always thought of the SERVICE DEPT. as a LIABILITY, BUT NOT SO WITH FJM HONOLULU. Craig is an asset to FJM. I was in the car business for 17 years,and always thought of the SERVICE DEPT. as a LIABILITY, BUT NOT SO WITH FJM HONOLULU. Hironaka makes every visit PAINLESS. More

Always a great experience! This visit was for my annual service for my GLC 300 I was greeted and given my loaner quickly. Craig greeted me and told me what they would service an This visit was for my annual service for my GLC 300 I was greeted and given my loaner quickly. Craig greeted me and told me what they would service and asked if I had anything I wanted checked. Service was exceptional as usual and picked up my SUV later that day. I have to say the level of service and greeting was so professional but still very down to earth which I like very much. More

Extremely satisfied. Service was fast, friendly, and efficient. There was no waiting. Pulled in the service bay and someone was standing there to open the door, great me, Service was fast, friendly, and efficient. There was no waiting. Pulled in the service bay and someone was standing there to open the door, great me, and process my vehicle in. It was great to have a loaner provided. More

Exceptional service I purchased a service package with my car so my service was included. Scheduling was easy and convenient. I couldn’t drop the car off during busines I purchased a service package with my car so my service was included. Scheduling was easy and convenient. I couldn’t drop the car off during business hours due to my work schedule but I was able to leave the car at the front entrance and slip my key in the slot. The “Connect Me” app notified me when the car was moved so I wasn’t worried about leaving my car. Jessica, my service advisor, called when she processed the car and also called with updates. Best part...my car was washed too. It was a great HANDwashed job! Even my rims were cleaned...what? Yes! Terrific! I’ve had other German cars but service at MB is a cut above for sure! More

Nothing but the best I went in for a safety check and was greeted by every employee like a VIP. I got checked in right away, my service advisor, Craig, was helpful in chec I went in for a safety check and was greeted by every employee like a VIP. I got checked in right away, my service advisor, Craig, was helpful in checking me in and getting me onto a shuttle and on my way to work. The shuttle drivers (both ways) were friendly and the ride went by quickly. The mechanic, Joe Joe, noticed that my battery was low so he saved me from some future headaches by being stuck somewhere. All in all the guys at Mercedes work together as a team and give great service. Our salesperson, Dwayne, even comes out to greet me whenever he sees me there. More

Great service! I was in Mercedes Honolulu dealership because I’ve a flat tire. Service was very amazing - the original manager who helped us to buy a car Kanoe - hel I was in Mercedes Honolulu dealership because I’ve a flat tire. Service was very amazing - the original manager who helped us to buy a car Kanoe - helped me to book an appointment, the customer service manager Gabriella handled everything very well, take a car earlier, get a spot in the shuttle for me, respond to my email etc. Very efficient and professional. Thank you! More

Excellent service Craig and the shuttle driver Glen both provided an excellent service. All the employees are very polite. The lounge is very clean and the cookies are Craig and the shuttle driver Glen both provided an excellent service. All the employees are very polite. The lounge is very clean and the cookies are delicious. More