Mercedes-Benz of Honolulu

The staff is very friendly. The dealership was able to offer me a loaner car. When I drove in there was no wait time. I was able to schedule my appointment on line. offer me a loaner car. When I drove in there was no wait time. I was able to schedule my appointment on line. More

As usual, service was impeccable, complete and quick. Got a loaner for my issue - nail in my tire. Everyone from the valet, to my service advisor, Jeff, to the staff in the waiting room was helpful and Got a loaner for my issue - nail in my tire. Everyone from the valet, to my service advisor, Jeff, to the staff in the waiting room was helpful and professional without being pretentious. Malia, who helps with the loaner cars, was, as usual, friendly and helpful. She put together my paperwork for the loaner quickly so I could get back on the road and get back to work. Great crew, great experience, as usual. More

Excellent customer service! Yuji is and awesome sales person. Very willing to help and find the car we wanted. No pressure and respectful of our time. Thank you! person. Very willing to help and find the car we wanted. No pressure and respectful of our time. Thank you! More

Very efficient and professional service agent. My vehicle’s scheduled service was completed earlier than expected. Gabby helped move me through the process kindly, thoughtfully and safety. vehicle’s scheduled service was completed earlier than expected. Gabby helped move me through the process kindly, thoughtfully and safety. More

Excellent customer serviceFinished when promisedCleaned Excellent customer service Finished when promised Cleaned & vacuumed Good communication - text & email Very easy to set up appointment Minimum w Excellent customer service Finished when promised Cleaned & vacuumed Good communication - text & email Very easy to set up appointment Minimum wait to check in & pick up More

Ally and Jessica were great!!! Ally came by at Foodland parking lot to give me jumpstart. She(Ally) was very prompt and professional and realized that I needed assistance. It was gr Ally came by at Foodland parking lot to give me jumpstart. She(Ally) was very prompt and professional and realized that I needed assistance. It was great knowing that someone there (Ally) realized that we were in the middle of a pandemic. I drove to dealership and had battery replaced. Jessica Chun also provided excellent customer service. Overall, everything worked out well. It’s nice to know that in the midst of a global pandemic I can rely on Mercedes Benz of Honolulu. Mahalo, Thomas More

Advisor explain to me the service I have today and ask me any problem.The service was quick and more than I expected. And keep my car clean. any problem.The service was quick and more than I expected. And keep my car clean. More

Quick and efficient Excellent service and friendly staff. Makes my visits enjoyable. I like the courtesy drivers and loaner car personnel. They always treat me well. Jeff Excellent service and friendly staff. Makes my visits enjoyable. I like the courtesy drivers and loaner car personnel. They always treat me well. Jeff has always been up front with me and no surprise charges. More

I have owned Merceds for 20 years and have always has excellent service and attention to detail. Thank you for Paulette Gantala. She is a fabulous service advisor on the Big Island. Its a pleasure workin excellent service and attention to detail. Thank you for Paulette Gantala. She is a fabulous service advisor on the Big Island. Its a pleasure working with her! More

Customer Service All employees - service department coordinator, valets, and salesman (checking out the new models while my car was being serviced) - were very attenti All employees - service department coordinator, valets, and salesman (checking out the new models while my car was being serviced) - were very attentive to my needs. Excellent!! More