Mercedes-Benz of Honolulu

I blew holes in two tires on right side of car trying to avoid potholes. I had to buy two new tires and get a real-alignment. Gabby was very helpful. avoid potholes. I had to buy two new tires and get a real-alignment. Gabby was very helpful. More

Always a pleasure. Good customer service and comfortable waiting area. Service rep is very nice. I brought car in for a compliment annual safety inspection. waiting area. Service rep is very nice. I brought car in for a compliment annual safety inspection. More

It was done promptly and fast. It was very pleasant. Everything was good and I totally trust your work. I’m giving you 5 stars! Thank you!!! Everything was good and I totally trust your work. I’m giving you 5 stars! Thank you!!! More

As usual, the care and meeting my needs was excellent Thanks to Craig's helpfulness my needs are always well taken care of. He knows when my car needs service, or when I need new tires, or whatever need Thanks to Craig's helpfulness my needs are always well taken care of. He knows when my car needs service, or when I need new tires, or whatever need is necessary. Thru the years I can always count on his excellent service to both anticipate and meet my needs. More

The Service is great at Mercedes Benz of Honolulu , from the moment you enter you are treated like a VIP. The service advisors are exceptional as well, especially Jessica Chun. Great experience overall. the moment you enter you are treated like a VIP. The service advisors are exceptional as well, especially Jessica Chun. Great experience overall. More

Good responses, always keeping us up to date Timothy Ricafort our service agent was great. He responded to all our questions and needs in a timely manner. Always keeping us up to date on our se Timothy Ricafort our service agent was great. He responded to all our questions and needs in a timely manner. Always keeping us up to date on our service schedule He may be just doing his job, but he is doing his job well Always reassuring us when something comes up (which it did...) Thanks to Timothy! More

Rapid response for my needs. I needed a quick turnaround for my service and diagnostic plus a loaner, and DevIn made it happen. I was happy with his work for me. I needed a quick turnaround for my service and diagnostic plus a loaner, and DevIn made it happen. I was happy with his work for me. More

Excelent car shopping experience! In a nut shell, my experience at M-B of Honolulu was courteous, knowledgeable, professional and above all, provided a very friendly and relaxing envir In a nut shell, my experience at M-B of Honolulu was courteous, knowledgeable, professional and above all, provided a very friendly and relaxing environment. More

The Service Experience You Always Hoped For I try to be objective in my reviews and I don't remember ever checking off straight 5s before. I live in Hilo and had to drive over to Kialua Kona fo I try to be objective in my reviews and I don't remember ever checking off straight 5s before. I live in Hilo and had to drive over to Kialua Kona for my service appointment. I arrived about 20 minutes early but Paulette had everything ready. All I hd to do was sign a couple of papers. I had been offered a loaner so I would be free to roam while my 2016 CLA 250 was having its "B" Service. The loaner was a perfectly prepared 2019 Mercedes SUV with only 500 miles. Paulette said that they would be finished before noon. I did a little Shopping and sight seeing then headed back to the Service Center and got there about 11:30 am. They had just finished with my car when I arrived. The car had been serviced, safe checked, and given a complementary hand wash and vacuuming. All I had to do was thank Paulette for the excellent service and drive off. Mercedes can be confident and proud of Paulette's performance. She was just totally prepared and relaxed. I am 82 years old and this has been the best, most pleasant service experience I have ever had. I will be looking forward to my next service as a pleasant outing to Kona instead of something that needs to be done. Alan Mefford More

servicing our Mercedes What we appreciate about is the friendly and helpful staff and professional attitude. Jeff Decorte gave us enough time to explain and answer our ques What we appreciate about is the friendly and helpful staff and professional attitude. Jeff Decorte gave us enough time to explain and answer our questions. He walked us through with connecting iPhone music to the car blue tooth despite being busy with several customer appointments. He is very professional, helpful and friendly. More