Mercedes-Benz of Honolulu

Excellent Service From All I have only had my for one year, but during that time I have stopped by twice on the spur of the moment due to a tire pressure warning light, and they I have only had my for one year, but during that time I have stopped by twice on the spur of the moment due to a tire pressure warning light, and they provided air immediately. Also, for this one-year service visit, I had the day off and decided to stay in the lounge while they took care of the servicing. I think the service agent was a little concerned since she said they were quite busy and it might take 2 to 2 1/2 hours. I had my entertainment/reading material and said that I didn't mind. They were finished with the service in 1 1/2 hours! It was a pleasant experience--my first servicing with Mercedes-Benz. More

Tire malfunction Gabby did an outstanding job assisting with replacing a tire that had blown due to a pot hole here in Hawaii. Unfortunately I did not have the opport Gabby did an outstanding job assisting with replacing a tire that had blown due to a pot hole here in Hawaii. Unfortunately I did not have the opportunity to make an appointment in advance - but she still handled the issue and had the work completed within a few hours. More

Fit us in qickly and gave us a nice new loaner. Gave us a good explanation of the problems and costs. Naturally we had to wait for parts but we had a nice loaner. Car fixed and returned when they said i a good explanation of the problems and costs. Naturally we had to wait for parts but we had a nice loaner. Car fixed and returned when they said it would be. More

Excellent Dealership, Excellent Sales & Service Departments. My 2009 C300 has been serviced by Mercedes Bens of Honolulu right from the beginning when the first factory recommended maintenance service was due an My 2009 C300 has been serviced by Mercedes Bens of Honolulu right from the beginning when the first factory recommended maintenance service was due and has continued to date. There are a number of reasons for this. First, all of the staff members at your dealership which I've come in contact with over the years are friendly, courteous and professional. Second, I know and trust the service(s) being performed on my car will be done exactly to Mercedes Benz factory specifications and standards. With this, I would like to give special thanks to Craig Hironaka for his excellence in his work. He has been working with my car and has been my trusted Service Advisor since 2009. It's always a pleasure to meet and work with Craig. I say this because he's not only a great and honorable man, he is also very knowledgeable on what needs to be done to my car at the time of scheduled and unscheduled service(s) and/or repairs. I know and feel confident my car in good hands and will be well cared for by Craig and the entire Service Department Team. I am and will remain a life-long customer to Mercedes Benz of Honolulu. Thank you, Henrik Wilcox More

Jessica Chun The yearly maintenance on my 350E coupe went smoothly. Jessica explained everything in detail, so I could understand . She is a great people person The yearly maintenance on my 350E coupe went smoothly. Jessica explained everything in detail, so I could understand . She is a great people person and I feel very confident having her for my adviser. More

I have always been treated with respectfull friendliness. I am very satisfied with my relationship with this dealership. They have gone extra mile to keep me their loyal customer. friendliness. I am very satisfied with my relationship with this dealership. They have gone extra mile to keep me their loyal customer. More

Great service for a tiny car. Bringing in my Smart ForTwo car for its first service was my initial experience with a Mercedes dealership. From the hospitable greeting at pull-in t Bringing in my Smart ForTwo car for its first service was my initial experience with a Mercedes dealership. From the hospitable greeting at pull-in to the delivery of my sparkling vehicle, I understood why Mercedes has earned its world-respected reputation. Frankly, I had not expected such service for my tiny "half-car" but I guess you treat all customers with consideration. Happy holidays to all of you. More

Satisfied Customer Satisfaction began at time of scheduling a service appointment and continued until end. It is always a pleasure to visit with Craig Hironaka and know Satisfaction began at time of scheduling a service appointment and continued until end. It is always a pleasure to visit with Craig Hironaka and knowing that he will ensure all items needing care will be completed. More

Everybody is working hard for the customers and nice to the customers.I got the my car ready in time and they cleaned my car. the customers.I got the my car ready in time and they cleaned my car. More

Customer service is excellent. From start to finish, staff were sincerely nice, helpful and accommodating to answer all my car needs. They always have the warm smiles and genuine caring attitude. It mad staff were sincerely nice, helpful and accommodating to answer all my car needs. They always have the warm smiles and genuine caring attitude. It made my entire experience pleasant. More