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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
764 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 764 reviews

February 01, 2025

Hospitality, amazing, excellent service, definitely recommendable, but most of all mechanics are awesome and experience More

by Airbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 03, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Mercedes-Benz of Honolulu provided excellent service and hospitality. We appreciate your recommendation and look forward to serving you again!

January 31, 2025

We brought our 2007 Mercedes 350 in for a small repair and have our battery checked. They provided a beautiful brand new Mercedes SUV as the loaner and kept me appraised of the progress throughout the day More

by Pritndave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jan 31, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for sharing your experience with us at Mercedes-Benz of Honolulu! We're delighted to hear that Craig and our team provided excellent service and kept you informed throughout the process. Enjoy driving your 2007 Mercedes 350, and let us know if there's anything else we can do for you!

January 29, 2025

Jeff was very helpful and made me feel like a valued customer. My car was even ready earlier than the time promised. I highly recommend going to see him for all your service needs. More

by mdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Decorte
Jan 29, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that Jeff provided such a positive experience at Mercedes-Benz of Honolulu! It's great to know your car was ready ahead of schedule. Thank you for recommending us, and we look forward to assisting with any future service needs!

January 27, 2025

I can only review Craig . Always excellent service. He is prompt, knowlegable and is an asset for the dealership. More

by sbrower
Recommend Dealer
Yes
Employees Worked With
Craig
Jan 27, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for highlighting Craig's excellent service at Mercedes-Benz of Honolulu! We're proud to have him on our team and appreciate your feedback. Safe travels, and we look forward to serving you again!

January 25, 2025

Excellent service, very professional and courteous. My advisor Devin is top notch! The technicians are also the best. More

by Martinyang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Kusaka-Gatewoo
Jan 27, 2025 -

Mercedes-Benz of Honolulu responded

Martin, we're delighted to hear that Devin and our team at Mercedes-Benz of Honolulu provided you with excellent service. Thank you for the kind words!

January 25, 2025

Courtesy staff members with greetings, excellent customer services, put customer service first and get job done More

by ceciliamleong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamu Kukahiko
Jan 27, 2025 -

Mercedes-Benz of Honolulu responded

Cecilia, thank you for highlighting the excellent customer service at Mercedes-Benz of Honolulu! We're delighted to know our team made your experience a positive one.

January 25, 2025

Poor customer service and processes from the service department. I tried to schedule online, I added the VIN and it required me to select a service for my vehicle but did not tell me which service I was More

by Rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery
Jan 27, 2025 -

Mercedes-Benz of Honolulu responded

Rachel, I'm sorry to hear about your frustrating experiences with our service department. We strive for better communication and efficiency, so it's concerning to learn we've fallen short repeatedly. I appreciate the feedback and it will be shared with the store management team. Your comments give us direction and the opportunity to address these issues directly. Our goal here is to work towards a solution that improves your future visits and restores your faith in us. Please reach out to me directly with any further comments or concerns. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 24, 2025

Very professional, accommodating and easy to work with. Good value for cost great workmanship. Efficient. More

by Glennhasen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karly
Jan 24, 2025 -

Mercedes-Benz of Honolulu responded

Glenn, we're delighted to hear that you found our team at Mercedes-Benz of Honolulu professional and accommodating. Thank you for the kind words about our workmanship and value!

January 23, 2025

From setting up the appointment to the full service - from the moment I drove up to the moment I picked the car up after service - everyone with MB of HNL demonstrated the can-do spirit of a well trained More

by neffck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 23, 2025 -

Mercedes-Benz of Honolulu responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Honolulu provided such attentive and seamless service. It's great to know you appreciated the video, narrative, and personal touches throughout your visit. Mahalo!

January 23, 2025

I came I. For car service due to engine icon lighting on my dashboard , I told Craig that if possible I would like to take my car home the same day, and he sai More

by Vi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jan 24, 2025 -

Mercedes-Benz of Honolulu responded

We're delighted to hear that Craig and the team at Mercedes-Benz of Honolulu provided you with a stress-free service experience. It's great to know your car is running smoothly, and we appreciate your kind words about our staff! Thank you for choosing us!

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