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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.7
764 Reviews
Call Dealership (808) 592-5600
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818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 764 reviews

January 07, 2021

My service advisor is always nice and friendly. Always meets my expectations. Did a great job on my car wash. Loaner that was provided was great. Thank you More

by Carlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
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Jan 07, 2021 -

Mercedes-Benz of Honolulu responded

Hi Carlos, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and we are thrilled to know you enjoyed your complimentary loaner! We are looking forward to working with you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

December 31, 2020

I’m always satisfied with the service I get from this dealership Jeff decorate always knows what he’s doing, very proficient Always get me out of the waiting period as soon as he can I’m pretty sur More

by cherami2003@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff decorate
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Dec 31, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Our team at Mercedes-Benz of Honolulu are truly flattered to read your generous feedback regarding the level of service you experience working with Jeff Decorate! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

December 30, 2020

Went in on a factory recall for the passenger side air bag replacement. Received a check list on services that the mechanic recommends that I get done after a check of the vehicle. A car wash and vacuum More

by gching49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin in Customer Consultant
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Dec 30, 2020 -

Mercedes-Benz of Honolulu responded

Greetings from our team here in Honolulu, We would like to thank you for taking the time to provide your positive service experience with us. Our team strives to provide each and every one of our guests the most up to date information regarding their vehicles and to ensure that our guests leave with their vehicles feeling new, clean, and safe. We thank you for your patronage and look forward to serving you again! Warmest Regards, Your Friends and Family at Mercedes-Benz of Honolulu

December 26, 2020

I am always pleased with the professionalism and courtesy. All employees in the Service Department are helpful and friendly. I get the impression that “I am important”! More

by five5mango
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren
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Dec 29, 2020 -

Mercedes-Benz of Honolulu responded

Hello, This review made our day! We are ecstatic to know of the great customer service you experience for the care and maintenance of your Mercedes-Benz and thrilled to have your genuine compliments for our teams exceptional level of service! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

December 23, 2020

This dealership is very courteous and professional in what they do. They are very knowledgeable and can easily diagnose any problems you have with your car. More

by bull2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
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Dec 23, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for your 5 star review! We're happy to know that you were attended to by Craig in such a courteous, knowledgeable and professional manner! Looking forward to serving you again in the future! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

Dec 23, 2020 -

bull2018 responded

You’re welcome. I’m looking forward to seeing you again next year for my car’s annual maintenance.

December 12, 2020

Prompt and quality service.Jeff Decorte is excellent to work with. Today I used their quick service to quickly get my lower left beam replaced. More

by mcabral6252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Decorte
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Dec 14, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for sharing your wonderful 5-stars review with us and the online community. It is wonderful to have your feedback regarding Jeff and the prompt and quality service he provided! We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

December 09, 2020

Very professional staff and service. Jeff was courteous and upfront of service plans he presented and calculated the charges if done separately. Good job overall. More

by s1263c90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff De Corte
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Dec 09, 2020 -

Mercedes-Benz of Honolulu responded

Hello, We would like to thank you for your patronage and thoughtful insight! We are so thrilled to hear that Jeff and our service team have been nothing short of courteous through out your recent service visit . We strive to provide the best customer service to our guests and will continue to go the extra mile to ensure our guests receive the highest level of service and care. Thanks again and we look forward to assisting you with all of your Mercedes-Benz needs! Warmest Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

November 28, 2020

Great service and fast! Got me exactly what I wanted without having to haggle. They really do put the customer first. A truly exceptional experience. More

by Norm95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan, George and Paul
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Nov 30, 2020 -

Mercedes-Benz of Honolulu responded

Hi Norm, Congratulations on your purchase! We are so thrilled to have the opportunity to work with you during your quest for a new Mercedes-Benz! Our team is truly flattered to have your genuine recommendations and want to extend a warm welcome from our Fletcher Jones family to yours! We look forward to continue this excitement throughout your ownership experience and every interaction you have with us. Warm Regards, Your Friends and Family at Mercedes-Benz of Honolulu

November 16, 2020

Thanks again to Jessica and the service staff for a truly exceptional job. I can always count on her to take care of me whenever I need assistance. More

by michael.hahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 16, 2020 -

Mercedes-Benz of Honolulu responded

Hi Michael, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Jessica. We are looking forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

November 14, 2020

Mercedes Benz has a top notched customer service! The whole team in sales specially Chris Farmer and in service team Devin have always takes care of me. Everyone are professional, friendly, and delivers More

by Demesillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Farmer, Devin, Robert (financing),and the lady that help me with my loaner (very kind and passionate with her job). They are all great asset to the company
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Nov 16, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Honolulu take great pride in serving our guests well and we are grateful to have earned your business! It's truly flattering hearing that Chris Farmer and Devin ensure you always have a great time when visiting our dealership. Thank you for allowing us us the privilege to earn your business and attend to your service needs! Please feel free to reach out to us if there's anything else we could be of further assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

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