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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
727 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 727 reviews

June 27, 2020

appreciate all the professionalism very nice to offer me a loaner timely service I think I should call ahead next service to let them know that I am coming to pick my car up and to ha More

by weaver scoville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
Jun 29, 2020 -

Mercedes-Benz of Honolulu responded

Hi Weaver, Thank you for taking some time to share this wonderful 5 star experience with all of us! We are happy to hear about your outstanding service experience with Gabby, Best, Your Friends and Family at Mercedes-Benz of Honolulu

Jun 29, 2020 -

Mercedes-Benz of Honolulu responded

Hi Weaver, Thank you for taking the time to share your feedback and 5-stars rating regarding your recent experience with us! We are truly flattered to have your thoughtful compliments and recommendations. We're grateful for your business and please allow us to keep providing you with nothing of an amazing visit for your upcoming needs. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 20, 2020

Craig Hironaka has been my service advisor since 2002. He is part of the reason I am a loyal MBenz driver. I trust Craig 100% and know I am in the hands of the BEST! More

by Lady CLS550 x 3
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Jun 22, 2020 -

Mercedes-Benz of Honolulu responded

Hi, Thank you for the 5 star rating and your wonderful feedback on your recent service experience with Craig! Our team looks forward to seeing you again. Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 14, 2020

The last few times I visited Gaby took care of me, so I was happy to see she is still with MB of Honolulu. Love her attitude and she makes me feel like I’ve known her for years!! More

by ccambra
Recommend Dealer
Yes
Employees Worked With
Gabriella (Gaby) Perez
Jun 15, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Our team was pleased to read of the wonderful confidence and service you receive working with Gaby! We take great pride in serving our guests well and we are grateful to have earned your business ! Gaby and our team look forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 12, 2020

Was surprisingly quick and easy.Valet staff were Was surprisingly quick and easy. Valet staff were professional and efficient. Craig was busy as usual but was able to get me in and out quickly. More

by monicohawaii
Recommend Dealer
Yes
Employees Worked With
Craig
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Aloha, Our number one goal is to provide outstanding experiences for all of our guests! The team at Mercedes-Benz of Honolulu is so pleased to have earned your business & genuine feedback.Please let us know if we can be of any further assistance in the future. Feel free to contact me directly at Kim.camargo@fletcherjones.com Mahalo, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 12, 2020

Corporate records were a bit premature in suggesting service but Devon and team accommodated me. Shuttle service superb as usual. And a clean car to boot More

by Panamdoc
Recommend Dealer
Yes
Employees Worked With
Devon
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for leaving Devon such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. Please know our team will only recommend the necessary repairs and services per the standard of the manufacturer. We want to ensure the safety and performance of your vehicle for many years to come. Please feel welcome to contact us anytime. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 11, 2020

I get a service few times a year. I always satisfied the service. People are very nice and professional. No waiting time and great service. More

by Jenny
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 12, 2020 -

Mercedes-Benz of Honolulu responded

Hi Jenny, Our team was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business, and look forward to serving you for many years to come! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 06, 2020

Paulette was very efficient and helpful every time I get service done on my car. The parts were delayed on this last service but everything worked out. More

by Khammoui
Recommend Dealer
Yes
Employees Worked With
Paulette
Jun 08, 2020 -

Mercedes-Benz of Honolulu responded

Aloha, Thank you for sharing your wonderful sediments regarding your experience with Paulette. The team at Mercedes-Benz of Honolulu is honored to receive your 5 star rating and review! We are grateful for your business and recommendations. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 04, 2020

regular service friendly greeters and advisor, they explain the service nicely. They gave me a loaner car so I don't need wait in the waiting area. More

by kmt168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jessica chun
Jun 04, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for leaving us such a great review! ! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years! Please feel welcome to contact us if we may be of further assistance. Best, Your Friends and Family at Mercedes-Benz of Honolulu

June 03, 2020

From the moment I arrive I am greeted by friendly staff. Waiting area is clean and comfortable. My vehicle is serviced on time. Quality work. I highly recommend! More

by kohalacheer
Recommend Dealer
Yes
Employees Worked With
Paulette Gantala, Hermin Gantala JR
Jun 04, 2020 -

Mercedes-Benz of Honolulu responded

Hi, We are honored to receive your 5 star rating and review! The team at Mercedes-Benz of Honolulu appreciates you complementing our level of service and are grateful for your business! Best, Your Friends and Family at Mercedes-Benz of Honolulu

May 26, 2020

Recent Service I always get the best service when I bring in my car. The greeters, the service advisor, the phone person are always so friendly and helpful. More

by kwyatt01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt, who scheduled the service, Devin Kusaka-Gatewood
May 27, 2020 -

Mercedes-Benz of Honolulu responded

Aloha, Our number one goal is to provide outstanding experiences for all of our guests! The team at Mercedes-Benz of Honolulu is so pleased to have your 5 star rating and genuine feedback. Mahalo, Your Friends and Family at Mercedes-Benz of Honolulu

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