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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
727 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 727 reviews

November 28, 2020

Great service and fast! Got me exactly what I wanted without having to haggle. They really do put the customer first. A truly exceptional experience. More

by Norm95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan, George and Paul
Nov 30, 2020 -

Mercedes-Benz of Honolulu responded

Hi Norm, Congratulations on your purchase! We are so thrilled to have the opportunity to work with you during your quest for a new Mercedes-Benz! Our team is truly flattered to have your genuine recommendations and want to extend a warm welcome from our Fletcher Jones family to yours! We look forward to continue this excitement throughout your ownership experience and every interaction you have with us. Warm Regards, Your Friends and Family at Mercedes-Benz of Honolulu

November 16, 2020

Thanks again to Jessica and the service staff for a truly exceptional job. I can always count on her to take care of me whenever I need assistance. More

by michael.hahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Nov 16, 2020 -

Mercedes-Benz of Honolulu responded

Hi Michael, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Jessica. We are looking forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

November 14, 2020

Mercedes Benz has a top notched customer service! The whole team in sales specially Chris Farmer and in service team Devin have always takes care of me. Everyone are professional, friendly, and delivers More

by Demesillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Farmer, Devin, Robert (financing),and the lady that help me with my loaner (very kind and passionate with her job). They are all great asset to the company
Nov 16, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Honolulu take great pride in serving our guests well and we are grateful to have earned your business! It's truly flattering hearing that Chris Farmer and Devin ensure you always have a great time when visiting our dealership. Thank you for allowing us us the privilege to earn your business and attend to your service needs! Please feel free to reach out to us if there's anything else we could be of further assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

November 14, 2020

Warren is the greatest. The service on the my vehicle is always efficient and professional. I enjoy bringing my car to this dealership. Will definitely return. More

by LuvMyMBZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Nov 16, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations. Our team of experts are looking forward to serving you for many more years to come! Please let us know if there's anything else we could be of further assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

November 12, 2020

craig hironaka explained everything and job well done . loaner car was available. As always 5 star service by him and mechanics. Everyone curtious professional and prompt. Job well done More

by sinbad12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
craig Hironaka
Nov 13, 2020 -

Mercedes-Benz of Honolulu responded

Hi Sinbad, Thank you for the 5 star rating and fabulous review! We are happy to read that Craig and our entire staff treated you very well! Thank you for sharing you helpful insight regarding the complimentary loaner being a great compliment to your visit. We can't wait to welcome you back! Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

November 09, 2020

Really appreciate the convenience of dedicated MB service on-island, especially with caring, friendly service reps. Also loved the reliable service with conscientious text updates as the service progressed. More

by PsyGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette Gantala
Nov 09, 2020 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We take great pride in serving our guest well and are looking forward to serving you again! Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

September 02, 2020

Gabby is my go to! Any time my car needed service, etc I’d always ask for Gabby as my service advisor-She’s super sweet, friendly, very knowledgeable! Working with her is always a pleasure. Malia is als More

by SherryKass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby & Malia
Sep 04, 2020 -

Mercedes-Benz of Honolulu responded

Hi Sherry, Thank you for this incredible 5 star review on your recent service with us and highlighting Gabby! We look forward to serving you again! Thank you, Your Friends and Family at Mercedes-Benz of Honolulu

August 17, 2020

Craig is the best and really helps make sure I have an exceptional experience with my Mercedes service and goes above and beyond time and time again. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Aug 17, 2020 -

Mercedes-Benz of Honolulu responded

Hi AJ, Thank you for your 5 star rating & genuine feedback regarding your service visit with Craig. Our team at Mercedes-Benz of Honolulu is grateful to have your continued business and loyalty! It guests like you that make our job so rewarding! We look forward to welcoming you back! Best, Your Friends and Family at Mercedes-Benz of Honolulu

August 12, 2020

Excellent Customer Service Mercedes Benz of Honolulu always gives Excellent customer service, First Class all the time, every time. My service advisor Mr. Warren Ishii is the b More

by Alec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Warren Ishii
Aug 12, 2020 -

Mercedes-Benz of Honolulu responded

Aloha Alec, We are honored to receive your 5 star rating and review! The team at Mercedes-Benz of Honolulu appreciates you complementing Warren on his level of service and we are grateful for your business! Best, Your Friends and Family at Mercedes-Benz of Honolulu

August 07, 2020

The staff was Very helpful and very professional. This was my first servicing at Mercedes and they made it so easy for me. Good job! More

by blueecrushh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Aug 07, 2020 -

Mercedes-Benz of Honolulu responded

Aloha, Our team at Mercedes-Benz of Honolulu was pleased to read that you found our dealership to be the most professional! We take great pride in serving our guests well and we are grateful to have earned your business. We look forward to assisting you with all of your future Mercedes-Benz needs! Mahalo, Your Friends and Family at Mercedes-Benz of Honolulu

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