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Mercedes-Benz of Honolulu

Honolulu, HI

4.7
726 Reviews

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 726 reviews

March 26, 2021

Excellent overall from the Staff, facilities, service, and products. I highly recommended Mercedes-Benz to everyone. My dad was a part of Mercedes-Benz Family and I am gladly that I owned a MB car althoug More

by Lurlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane and Warren
Mar 30, 2021 -

Mercedes-Benz of Honolulu responded

Hi Lurlyn, Thank you for your 5 star rating and amazing feedback regarding the experiences you and your family have had working with our talented team! We take great pride in serving our guests well and building lasting relationships with our guests. All of us at Mercedes-Benz of Honolulu are so thrilled to know of the great confidence and trust you experience working with our team and look forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Honolulu

March 25, 2021

Service is always so easy! We have Sprinters for our business and Mercedes for our family, and everything always goes so smoothly at each side! So thankful for Craig and Greg, they are so professional, More

by knishi
Recommend Dealer
Yes
Employees Worked With
Greg
Mar 26, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for your business and the opportunity to have your 5 star recommendations! We strive to be the best in the business, and thrilled to know our talented team members exemplify that! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

March 21, 2021

Very friendly and knowledgeable about the Vehicle! Felt very comfortable the entire time. Financing had a broad selection and payments made easy. They went the extra mile to help us with our purchase. More

by Quinton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc McGarry
Mar 23, 2021 -

Mercedes-Benz of Honolulu responded

Hi Quinton, Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear that our team of experts ensured you had a great time while searching for the perfect vehicle. It brings us so much joy hearing that we assisted with the best pricing to care for your Benz! Thank you for allowing us the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

March 16, 2021

Professional competent and nice all the way around. I feel safer in my car knowing I had it serviced at Mercedes. Wouldn ‘t take anywhere else. More

by K Strack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Mar 17, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thanks for leaving us such a wonderful 5-star review! Following up with your most recent service visit with us, we are extremely flattered to see you were provided with such professionalism. Our team of experts are grateful to have earned your business and we look forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

March 14, 2021

Warren is the best SA 18 years and counting. He always takes care of us in a friendly professional manner. I appreciate him and hope he doesn’t retire too soon! Thanks to Malia for her friendly assistance More

by acruzers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Mar 16, 2021 -

Mercedes-Benz of Honolulu responded

Hello Amy, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of service. Glad to hear Warren, Malia, and Ian all went above and beyond ensuring you had a great experience during your most recent visit with us. Our team looks forward to welcoming you back! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

March 12, 2021

My service adviser, Warren, is the ABSOLUTE best! His is extremely knowledgeable and has a marvelous attention to detail. I will ALWAYS use MB for my service as it is dependable. Warren told me about the More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Mar 15, 2021 -

Mercedes-Benz of Honolulu responded

Hello Karen, We greatly appreciate you taking the time to post your 5-star review! With all of the automotive competition out there, it's wonderful to hear that Warren Ishii delivered an exceptional service experience! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to welcoming you again! Please let us know if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

March 11, 2021

Craig is very customer service oriented and cares about customer satisfaction. Even while on his vacation he made it a point to contact me to let me know my car was serviced and ready. Warren was also he More

by Heidi K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka, Warren Ishiguro, Jerry Ngo
Mar 12, 2021 -

Mercedes-Benz of Honolulu responded

Hello Heidi, We all take great pride in serving our guest well and are thrilled to know of the professional manner Craig worked with to ensure you had the perfect service experience, even ensuring you were kept well informed while he was on vacation! Please know your complete satisfaction is important to us and we appreciate you complimenting his amazing efforts and dedication put forth! We look forward to welcoming you back! Warm wishes, Your Friends and Family at Mercedes-Benz of Honolulu

March 11, 2021

Fantastic Service, but still kind of expensive.I guess Fantastic Service, but still kind of expensive. I guess thats what you pay for quality service. I guess what I am typing is not enough to submit More

by Sugaharam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Mar 11, 2021 -

Mercedes-Benz of Honolulu responded

Aloha, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you fantastic! Thank you for your helpful insight as we will continue do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. We look forward to providing you the same great service experience again at your next scheduled visit! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

March 10, 2021

Friendly, reliable, knowledgeable staff. Service advisor went above and beyond in assisting with questions, suggestions and solutions regarding next service. service was extremely quick and efficient. Em More

by jac3808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette In Kona & Q H on Oahu
Mar 11, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

March 02, 2021

Our first MB purchase...no pressure and no hassles. Liked our salesman "Lito." He was informative without being pushy. From the time we arrived to the time we left, everyone was super. More

by kshida
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito
Mar 02, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Congratulations on your purchase and thank you for the 5 star rating! We take great pride in serving our guest well, and strive to provide all the needed information to help our guests find the perfect vehicle. It is truly wonderful to have your kind feedback regarding your low pressure, hassle free & friendly purchase experience with Lito! We hope you enjoy every mile in your first Mercedes-Benz! Warmest Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

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