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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.7
764 Reviews
Call Dealership (808) 592-5600
View Awards

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 764 reviews

October 30, 2021

I needed a battery replaced died on a Friday morning working the next 6 Days they fit me in .. very grateful since you can’t ride the bus on my night shift and I think you need a special pass now? More

by lindaburr321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Nov 01, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Lindaburr321, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 25, 2021

Craig was truly caring and helpful! He was able to remedy an issue effortlessly! Thank You So Much Craig More

by Tropical1hi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Oct 25, 2021 -

Mercedes-Benz of Honolulu responded

Hi Tropical1hi, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Craig and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

October 20, 2021

Paulette is Fabulous!!!!Very professional, clear and Paulette is Fabulous!!!! Very professional, clear and concise. Loaner vehicle available is lime juice on a papaya!! More

by dodarod1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
Report | Print
Oct 21, 2021 -

Mercedes-Benz of Honolulu responded

Hi Dodarod1, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Paulette and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

Oct 21, 2021 -

dodarod1 responded

I love “to serve you for many years to come.”😁 Donelle

October 16, 2021

Service advisor Jessica's been very attentive and professional. She is a fabulous service advisor and a great asset for Mercedes-Benz of Honolulu. More

by skydeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Report | Print
Oct 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Skydeb, It's really rewarding hearing that Jessica went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 10, 2021

Been working with Gabby P. for the past four years, and she is the best. Always provides me with status updates and arranges a loaner while my car is being serviced. More

by carrie_ota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Perez
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Honolulu responded

Hi Carrie_ota, Our team of associates are excited to hear that you were assisted promptly and provided with wonderful service throughout your visit with Gabby P. Thank you for allowing Gabby the privilege to earn your business and attend to your service needs! We'll be sure to relay over the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 09, 2021

Craig Hironaka once again did a great job in keeping me apprised. Service department and lounge is very neat and the staff is very friendly and courteous. More

by Happy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Happy Camper, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Craig Hironaka. We're glad to hear you enjoy Craig's work! We'll pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

October 05, 2021

Paulette at the Kona service center was amazing. She and her team diagnosed a problem, informed me in a timely fashion, offered a loaner car as the repair would take time and arranged a discount. The safet More

by nicola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
Report | Print
Oct 05, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Nicola, It's really rewarding hearing that Paulette assisted and provided you with amazing service throughout your recent visit with us! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing Paulette the opportunity to earn your business and attend to your service needs! Our team is looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

October 03, 2021

Best service. Friendly atmosphere and always have loaner ready while my car is being fixed. More

by Tessie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Report | Print
Oct 04, 2021 -

Mercedes-Benz of Honolulu responded

Hi Tessie, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team is grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

September 17, 2021

I've been with Warren since 2001. Best service rep ever. Always satisfied with the overall experience. More

by outlaw-23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Report | Print
Sep 19, 2021 -

Mercedes-Benz of Honolulu responded

Hello there, Thank you for choosing Mercedes-Benz of Honolulu to attend to your maintenance needs! We are honored to have your ongoing patronage and that Warren has been working with you since 2001 as he is one of the best in the business! We thank you for taking the tie to leave us your kind regards and are here for you should you have any questions or Mercedes-Benz needs. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

September 13, 2021

Hi. Hats off to Devin in the Service department. Very responsive to wife’s concerns and helping us. More

by Errol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kui and Devin
Report | Print
Sep 15, 2021 -

Mercedes-Benz of Honolulu responded

Hello there, Thank you for choosing Mercedes-Benz of Honolulu to attend to your service needs. We are happy to hear that Devin was able to assist in getting your wife's vehicle back to tip-top shape! Should you have any additional questions or Mercedes-Benz needs, please don't hesitate to reach out to our team! Best, Your Friends and Family at Mercedes-Benz of Honolulu

Sep 16, 2021 -

Errol responded

Special thanks to Dennis! GM for Mercedes Benz of Honolulu… quick action to reaffirm our trust and confidence in the Mercedes Brand. Hats off to Devin in Maintenance…Listened to our maintenance concerns and worked diligently to resolve our concerns. Great car! Courteous shuttle drivers…Hansen and Jerry! Thanks guys for taking care of us! Go Team!

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