Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,150 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,150 reviews
April 07, 2023
From the moment you walk in you feel special. It’s a great experience. One made even better by the service, honesty, authentic personality of Piotr Siemiensiuk. I have bought close to a dozen It’s a great experience. One made even better by the service, honesty, authentic personality of Piotr Siemiensiuk. I have bought close to a dozen cars in my life and Piotr has the the most enjoyable to do business with. Jose Garcia and Michael Spooner were also great to work with. You can tell these guys love what they do. And that makes a big difference in the buying experience. I like doing business with people I like. Thank you to those folks. TomV More
by Tomv
March 22, 2023
I live out of state, so my transaction was probably different from most but 100% professional is how i would describe my sales professional Llona and Mercedes Benz of Hoffman Estates. different from most but 100% professional is how i would describe my sales professional Llona and Mercedes Benz of Hoffman Estates. More
by Szepkosr
March 20, 2023
Austin did a great job of communicating and making this deal happen. Very happy with my purchase!! deal happen. Very happy with my purchase!! More
by kmccray2023
March 17, 2023
Very poor service and unprofessional. 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in con 24 hours after a scheduled service appointment, have yet to receive an update, email, call or status on vehicle. Made multiple attempts to get in contact with assigned advisor Robert Fragoso. Regret bringing them business. Would NOT recommend. Please be advised. More
by crice
Employees Worked With
March 16, 2023
Great customer service! Tim McGrath, was not the typical car salesman! He’s made the process of buying a car so much smooth and easier of what I thought. 10 out of 10! Great Tim McGrath, was not the typical car salesman! He’s made the process of buying a car so much smooth and easier of what I thought. 10 out of 10! Great to work with him! More
by Gaby
March 15, 2023
Came from Milwaukee to look/buy a car. Emailed Oliver the morning I was coming. Received a confirmation email that the car was up front waiting for me. Found out from someone else the c Emailed Oliver the morning I was coming. Received a confirmation email that the car was up front waiting for me. Found out from someone else the car had been sold the night before. Oliver sent an email just as I was pulling up stating the vehicle was sold. Then he went dark. lol, I would have bought the similar one had someone from the dealership just came and picked up the ball. More
by jebrittain
Employees Worked With
Oliver Kapelski
March 03, 2023
Incredible service and communication. Had a wonderful experience buying our dream car, keep up the good work! Had a wonderful experience buying our dream car, keep up the good work! More
by gsanchez800
Employees Worked With
March 02, 2023
Very satisfied excellent costumer service everyone was very nice and knowledgeable very happy thank you very nice and knowledgeable very happy thank you More
by kabashivlora8
February 25, 2023
I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More
by Talia Ramos
Employees Worked With
Other Employees :
Bill O'hara
February 09, 2023
I had a pleasant experience purchasing my vehicle here. They were straightforward and efficient. I appreciated that they did not try to add a lot of bogus dealer fees. Excellent service. They were straightforward and efficient. I appreciated that they did not try to add a lot of bogus dealer fees. Excellent service. More
by Ranni
Employees Worked With
