Mercedes-Benz of Hoffman Estates

Was treated with respect and like family by the crew at this location. All aspects of purchasing our vehicle made it a great experience. Would definitely return and recommend this dealership. this location. All aspects of purchasing our vehicle made it a great experience. Would definitely return and recommend this dealership. More

Excellent customer service in all areas of purchasing a new vehicle. Sales representative Piotr Siemieniuk was very knowledgeable and eager to answer all questions we had in all our visits. The Finance of new vehicle. Sales representative Piotr Siemieniuk was very knowledgeable and eager to answer all questions we had in all our visits. The Finance official was not pushy for selecting any packages. I am very pleased with this dealership and would not hesitate to recommend anyone. More

This dealership has 1. The best place where a customer can find the people that help him very easily. 2. Has the best group of workers that serve the customer very fast and they co operate very well. Th can find the people that help him very easily. 2. Has the best group of workers that serve the customer very fast and they co operate very well. Thank you very much More

They knew exactly what I like! Everyone went above and beyond to make my experience easy and flawless. Tom and David are professional and courtious. I highly recommend asking for th Everyone went above and beyond to make my experience easy and flawless. Tom and David are professional and courtious. I highly recommend asking for them when visiting the store. More

Excellent, my service advisor was punctual and very responsive to my concerns and worries. Overall I will continue to have my car serviced at this dealership. responsive to my concerns and worries. Overall I will continue to have my car serviced at this dealership. More

I am very happy . Thank you to the staffs: Payton I am very happy . Thank you to the staffs: Payton ,(salesman) , Tom ( manager) , Mike ( financier) and Jose Garcia .in helping me getting a long aw I am very happy . Thank you to the staffs: Payton ,(salesman) , Tom ( manager) , Mike ( financier) and Jose Garcia .in helping me getting a long awaited dream car. The staffs are so kind and easy to deal with . More

Honestly with the whole process of the purchase of the Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Mana Lexus RC350 at Mercedes, it was not a very pleasing. I was in very unhappy with how management and Finance Dept was behaving during the process. Manager that was arrogant and rude, whom made me feel like he doesn’t want me to make a purchase. I was called in to come sign the document for the car and I went to the manager whom helped me with a friendly smile. Asked to take a look at the car again, he looked straight at my eyes and told me someone is interested in the car and test driving it but it turned out Nona walked up to me and told me the car is on the lot and no one was looking at it. Now as for the Finance Dept that was handling my whole process acted like I’m wasting her time and rushing me to sign my documents. I will not mention anyone’s name but I do want to mention two wonderful staff that had my experience much better, Nina and Charlie. I’ve purchased my first Mercedes at this same location and came back to purchase with them. 2nd time was the most horrible experiences and it was my thought it will be the last time I purchase from this dealership. However, I had Nina, whom had been professional, nice, helpful and friendly to me. With the outcome of all, Charlie had made a better solution for all the worst to best. Now, I feel I can go back and be confident that the dealership will be there for me. Thank you Nina for making the whole situation better! You’ve earned my 5 stars rating. More