Mercedes-Benz of Hoffman Estates

We had a great experience from our initial inquiry to getting acclimated with the vehicle after completing the transaction. We are very pleased with our decision to work with Mercedes Benz of Hoffman Es getting acclimated with the vehicle after completing the transaction. We are very pleased with our decision to work with Mercedes Benz of Hoffman Estates More

Jason was fantastic and took great care of me. My car was fixed well and on time. I would recommend this dealership to all my friends fixed well and on time. I would recommend this dealership to all my friends More

Mike Perez was a fantastic salesman. He was attentive to our needs but not pushy like many can be. I will definitely recommend Mike to friends and family! our needs but not pushy like many can be. I will definitely recommend Mike to friends and family! More

Jason in Service, is always knowledgeable and upbeat with me. He tells me timing on service, and always follows through. This type of customer commitment and service, is what keeps me coming back to this de me. He tells me timing on service, and always follows through. This type of customer commitment and service, is what keeps me coming back to this dealership More

Best service among last three dealers I visited. I am very happy with service and customer experience. I am comparing dealerships I had service for my Glc300 very happy with service and customer experience. I am comparing dealerships I had service for my Glc300 More

Very happy with the warranty work that was done to my vehicle. There were even a couple of things found during the inspection that I never noticed that were also repaired under warranty. vehicle. There were even a couple of things found during the inspection that I never noticed that were also repaired under warranty. More

This dealership has always taken care of me. Jason Palmer in the service department is a top notch customer service provider. I have worked with him for years and would recommend him and this Mercedes servic in the service department is a top notch customer service provider. I have worked with him for years and would recommend him and this Mercedes service department to anyone. More

Helpful Service We have servicing our car here for at least 6 years. Jason Palmer has always been attentive and helpful. Our car is over 12 years old and running gr We have servicing our car here for at least 6 years. Jason Palmer has always been attentive and helpful. Our car is over 12 years old and running great! More

Came in to complete oil change for $2,100 quoted by your staff. After keeping the car for 2 business days, as we drove on the highway the engine light went on. Took the car back to you. I was told the servi staff. After keeping the car for 2 business days, as we drove on the highway the engine light went on. Took the car back to you. I was told the service mechanic DIDNT PUT enough engine oil and this is why the light went on. Also the car was VERy unstable when rotation performed too. So that had to be completed again and tested as this was not tasted when completed the first time. So I was given my car in TERRIBLE condition w/o checking and doing what was shown on my receipt. I am very disappointed and upset w your services. Nobody called me to keep Me informed what is going on w the car and when it will be fixed. During my second pick up visit, Jason didn’t bother to come out of his office and talk to me. Beyond disappointed w how things got handled. More