Mercedes-Benz of Hoffman Estates

Amazing and well-rounded team that is completely invested in you as a client. Highly recommend! Trustworthy, not pushy, and go the extra mile for you. From custom ordering our car to getting a thorough “how in you as a client. Highly recommend! Trustworthy, not pushy, and go the extra mile for you. From custom ordering our car to getting a thorough “how to use” our car, we feel so lucky to be supported by an incredible team. Thank you all!!! I’ll always recommend you. More

My sales person seemed nice enough but it was like pulling teeth to get a phone call. I initiated 95% of the calls. As an out of state buyer it was very difficult and took almost 3 weeks to make a cas pulling teeth to get a phone call. I initiated 95% of the calls. As an out of state buyer it was very difficult and took almost 3 weeks to make a cash deal instead of a day or two. I purchase at least one car a year, out of state usually and I’ve never had this many problems was just trying to get someone to talk to me More

"Customer satisfaction is their priority" Payton took his time to make sure that which ever Mercedes model we were interesting in, ultimately the choice would fit our needs, as well as our bud Payton took his time to make sure that which ever Mercedes model we were interesting in, ultimately the choice would fit our needs, as well as our budget. When the final choice was made we felt that the price we landed for our E450 coupe was more attractive than anticipated! Charlie in finance took his time to make sure we clearly understood all the financing options available to us, so we could make an informed decision. And last but not least Jose in the product delivery department sat with us explaining all the operating features of the vehicle. He was very thorough, patient, and knowledgeable. MB of Hoffman Estates worked hard to earn our business. We will be recommending them to our friends and definitely will us them for our vehicle needs in the future. More

I salute Julio Ramirez for demonstrating a pleasant approach on my concerns and making sure the job is done well. He is excellent for job approach on my concerns and making sure the job is done well. He is excellent for job More

easy process Painless to get my vehicle serviced. Appreciate you picking up the vehicle and returning it completed before 4pm. You left a loaner vehicle, which I n Painless to get my vehicle serviced. Appreciate you picking up the vehicle and returning it completed before 4pm. You left a loaner vehicle, which I never had to use. Thank you. More

An Awesome Experience I could not be more pleased with the service received at your dealership. Julio is my service manager, and I always feel as though my car receives sp I could not be more pleased with the service received at your dealership. Julio is my service manager, and I always feel as though my car receives special treatment due to his care. I know it doesn't receive special treatment, no more than any other car whose service he manages. But Julio takes care of my car in such an extraordinary way. He is personable, caring, attentive, and knowledgeable. He communicates with me with extraordinary thoughtfulness. I know my car receives the very best servicing at M-B of H.E., and for that I am very appreciative. While I'm at it, I must also thank Char, who does an extraordinary job of setting up loaners. And although I do not know her name, there is also a lovely lady who helped me go over the loaner before it left the service area and then again when it was returned. More

Jason Is the best service tech they have. With all going on during this virus they took prompt care in cleanliness and attn to their customers. on during this virus they took prompt care in cleanliness and attn to their customers. More