Mercedes-Benz of Hoffman Estates

Nina was an absolute pleasure to work with. Professional, personable and knowledgeable. We will refer her to family, friends and we will be back. Thank you, Tim & Michelle Kwiatkowski personable and knowledgeable. We will refer her to family, friends and we will be back. Thank you, Tim & Michelle Kwiatkowski More

All They wanted you to do was sell was Up Sell you I brought my car in to get services as the tires were pulling. I knew the there was an issue with the tire as I was losing air. The first call I got I brought my car in to get services as the tires were pulling. I knew the there was an issue with the tire as I was losing air. The first call I got was you needed new tires. NO, this is not the case I know stop trying to sell me and your $2k fix and research the problem. No, this is what you need. Told them to give me back my car. If they would have looked and actually inspected my car, mechanics 101 class. First screw in tire, then I lost a weight on one of my tires, then my tires only has 35 psi in them when the car recommendation is 44 so my tires needed air. They did not bother to even check. So $88 later my car is totally fine, from a place that I brought it to my self that did it 20 minutes and was honest!! Hey, there are nobes on tires that tell you the grade of your tires when you are due for new tires as well and mine are perfectly fine. I guess they thought I was stupid. You spend a lot of $$ on a well made car and then this happens. You should get ultimate care and service not this! Nothing was checked if you do not even know to put air in the tires. More

Frank was excellent in providing information and engaging in excellent customer service during the process of my purchase. I highly recommend him. He excelled my expectations! in excellent customer service during the process of my purchase. I highly recommend him. He excelled my expectations! More

Jason was amazing! He made an otherwise unpleasant experience (the entire screen on my E class went out after I had the vehicle for a mere 5 days) bearable. He promptly fixed the screen and went above experience (the entire screen on my E class went out after I had the vehicle for a mere 5 days) bearable. He promptly fixed the screen and went above and beyond to make me feel comfortable in the process. I will definitely be back to work with him in the future. More

I was very pleased with the service on my car. From the first contact to schedule the service to the return of my car after the repairs were completed, it all went very well. Thank you. first contact to schedule the service to the return of my car after the repairs were completed, it all went very well. Thank you. More

MBHS continues to provide amazing customer service. It was awesome working with Ronnie Brazier. He’s extremely professional, personable and knowledgeable. His continuous follow-up is impeccable. He’s d was awesome working with Ronnie Brazier. He’s extremely professional, personable and knowledgeable. His continuous follow-up is impeccable. He’s driven to ensure that you receive the highest level of customer service. Definitely a 10 point rating! More

Jason Palmer is the best Jason is a credit to the organization. He has looked after me and my service needs on the five vehicles I have purchased since I have been a Mercedes Jason is a credit to the organization. He has looked after me and my service needs on the five vehicles I have purchased since I have been a Mercedes owner More

Easiest car buying experience I ever had Thanks to Nina, this was a painless experience. Informed dealership I was interested in the vehicle Contacted Manager Submitted Credit applicatio Thanks to Nina, this was a painless experience. Informed dealership I was interested in the vehicle Contacted Manager Submitted Credit application Negotiated price Drove away with car In at 2:00 back at my office by 4:30 Simple straightforward process. This was my 4th purchase from this dealership and by far the most efficient. More

Safety recall The passenger-side airbag was replaced because of a safety recall. The service was completed quickly. Jason kept me informed regarding the progress th The passenger-side airbag was replaced because of a safety recall. The service was completed quickly. Jason kept me informed regarding the progress throughout the day. More

Great Service! We had to bring the car in for a safety recall. Matt and his team did a great job in taking care of us. Thank you! We had to bring the car in for a safety recall. Matt and his team did a great job in taking care of us. Thank you! More