Mercedes-Benz of Hoffman Estates

My salesman Austin was great! I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! E I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! Everyone I dealt with in their department was very informative. Charlie in finance is a wizard as well! Great experience too to bottom, I will be recommending to friends and family. More

I went to another dealer much closer to home and I was disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estate disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estates. Jacob provided the service that we expected and very much appreciated. We also had a minor problem with the car 2 days after purchase . We "dropped in" to service where Robert Fragosa and his staff efficiently and pleasantly solved our problem. More

Excellent service overall. Nina was very helped us through the purchase process and also after the purchase. Kudos to the team members at Zeigler. Nina was very helped us through the purchase process and also after the purchase. Kudos to the team members at Zeigler. More

Horrible options for financing as they only allow in house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not fa house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not favorable especially when a Navy Federal is close in the area. More

Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More

Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More

Horrible, Rude Management. Not nice to customers. Selling cars at 30% more than a sticker price. Not nice to customers. Selling cars at 30% more than a sticker price. More

I finally found the perfect used car but it was 800 miles away!! It’s difficult to buy a car sight-unseen but this one was a Certified Pre-Owned that checked all the boxes for me and my salesman, Kirk made away!! It’s difficult to buy a car sight-unseen but this one was a Certified Pre-Owned that checked all the boxes for me and my salesman, Kirk made buying it easy. Kirk let me inspect the vehicle using FaceTime so I was able to see everything that I wanted to look at up close. The price he quoted was what I paid — no unexpected add-on fees, etc. All the paperwork was handled by Kirk quickly via overnight delivery and he even helped photograph the car being prepped for shipment to my home. And the title arrived the morning after the car was delivered! I highly recommend Mercedes-Benz of Hoffman Estates and Kirk Anderson!! More

Austin rocks! The best salesmen in the area. Would use his help again and again! The best salesmen in the area. Would use his help again and again! More

It was great to work with David Mann as well as GM Mike Connely. True professionals with customer service in mind at all times.True pleasure. Connely. True professionals with customer service in mind at all times.True pleasure. More