Mercedes-Benz of Hoffman Estates

We had a smooth and successful time working with Dimitri on our purchase. He had the car ready after driving two hours to see it. Overall, great experience and we will be back. on our purchase. He had the car ready after driving two hours to see it. Overall, great experience and we will be back. More

OIL & FILTER CHANGE/TIRE ROTATION A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my q A Big Thanks to everyone here @ the dealership. Very professional, efficient & courteous from the beginning to end of my service appointment. All my questions were answered. This group goes above & beyond in customer service! More

My car purchasing experience a merc Benz of Hoffman Estates was excellent. purchasing team was patient, kind, responsive and vested in my earning my business. Estates was excellent. purchasing team was patient, kind, responsive and vested in my earning my business. More

Horrible Customer Service Unacceptable! Stay away from this dealer! I have been trying to get new set of summer tires on my S 63 AMG for a week now. I requested tires pricing f Unacceptable! Stay away from this dealer! I have been trying to get new set of summer tires on my S 63 AMG for a week now. I requested tires pricing from Peter Ciesielski last Friday. I had to call him 3 times to follow up for it. After I get the price listing of the tires 5 days later, I asked what the total would be, and he basically suggested that I should calculate it on my own which I did. I called to order, got no answer, emailed him to call me back, no call back, so I had to call once again to confirm. Finally, he said, he will order them for next day delivery, Its now Friday, week later, no calls, no emails and I had to call him again to follow up. He said, tires wont be until Monday and I finally got fed up with his b.s. I simply feel like i was forcing this guy to work. They either have more than enough business that they dont need you, or they are simply unprofessional, careless and disrespectful towards their customers. Will not be going back to deal with them. Stay away, do not waste your time. More

Sprinter van maintenance Piotr was excellent, as always, in being VERY RESPONSIVE and good person who takes a genuine interest in his customers. The reason i service my van a Piotr was excellent, as always, in being VERY RESPONSIVE and good person who takes a genuine interest in his customers. The reason i service my van at MB Hoffman Estates is because of Piotr and also quality of experience at MB HE. More

there was never a problem I bought a few cars in this company, I am satisfied when it comes to service and there is always a problem, we are able to solve it together and every I bought a few cars in this company, I am satisfied when it comes to service and there is always a problem, we are able to solve it together and everything works out always okay More

Big thanks to Robert! Working with Robert was easy and he provided excellent service. He kept in contact with me regarding my vehicle and explained what the process would c Working with Robert was easy and he provided excellent service. He kept in contact with me regarding my vehicle and explained what the process would consist of. He answered each one of my questions thoroughly. Would recommend him and this service department for anyone looking for top tier service from start to finish! More

Didn’t have any hassle Mike was easy to work with make me feel comfortable. I used the service department and had no problems getting service done me feel comfortable. I used the service department and had no problems getting service done More

Big thanks to Robert keeping in contact throughout and for providing detailed explanation of the issue. Definitely would recommend 👍🏻 The service was excellent and I also got a loaner while my car was b for providing detailed explanation of the issue. Definitely would recommend 👍🏻 The service was excellent and I also got a loaner while my car was being fixed which was very helpful! More

Jason is always friendly and does exactly what he says, when we discuss service on my car. Jason is a Star in your dealership, and a perfect example for all members of your team to follow. I like that when we discuss service on my car. Jason is a Star in your dealership, and a perfect example for all members of your team to follow. I like that your dealership is always spotless. More