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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
467 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 467 reviews

August 01, 2024

I have seen a huge improvement in the quality of service since it changed hands. I used to avoid using the service department but now have more confidence in them. Abigale is great. Everyone is very profess More

by Rjcobb193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigale mitchell
Report | Print
Aug 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2024

165 dolkars in labor alone for an oil change calling the better business bureau today More

by Demlingmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Montgomery, Delano Bowens, Marc Galassini, Calie Miller, Nick Field, Allison Saunders
Report | Print
Aug 02, 2024 -

Mercedes-Benz of Hilton Head responded

Mr. Demling, Thank you for your comments. We understand your frustration with the current inflation. We will make sure that you are notified in the future when there are specials for maintenance services. If you would like to speak in person please call me directly at 843-230-3329. Sincerely, David Miles General Manager Mercedes Benz of Hilton Head

July 29, 2024

Excellent customer service. Friendly and efficient! The customer comes first here for sure. The waiting area for service is nicely supplied with hot and cold beverages along wi More

by mariemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burns, Abagail Mitchell
Report | Print
Jul 31, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2024

Micheal Burns was my service adviser and everyone in there was very nice and helpful More

by Keona.sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burns
Report | Print
Jul 28, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

Good on everything except someone played with antenna, won't go down It's 1988 560sl More

by rjallridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Aug 10, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. I hope one of our representatives has already reached out to you before this about your antenna. We highly value your feedback and will take measures to avoid similar issues in the future. If you require further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention and we look forward to assisting you again. David Miles General Manager dmiles@Group1Auto.com

July 24, 2024

Prices are exorbitant. Did not complete work that it was brought in for. Service advisor was nice More

by tfmjohnson1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jul 26, 2024 -

Mercedes-Benz of Hilton Head responded

tfmjohnson1952, We are unable to find you in our system. I am interested in seeing how I can help you. Please, contact me directly at 843-230-3329. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

July 23, 2024

Appointment easy to make Colin my service agent excellent Dave extremely helpful with onboard electronics More

by Jim.ennis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 25, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to Dave and Colin here at Mercedes-Benz of Hilton Head! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Always exceptional service. Very friendly professional service. Service staff always quick to get yo in and out. More

by ajphillips05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 19, 2024

Consistent top notch service! !! Always professional and responsive! Thanks for great service each time I come for car services. More

by corisinnigen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Jul 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Not The Best In The Country Go To Another Dealership refused to communicate With Me More

by Miko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Miles, Delano Bowens
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Hilton Head responded

Miko, I see you were not completely satisfied with our services, but I cannot tell why without more details. I really would like to try to resolve any issues you may have had with your recent visit to our dealership. Please feel free to contact me so I can learn more about your concerns and hopefully resolve them. David Miles General Manager dmiles@Group1Auto.com

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