Mercedes-Benz of Hilton Head

The service today was excellent. Debbie Nakamura did a terrific job. She was very courteous and attentive and kept me well versed on the status of my vehicle. Thank you Debbie Nakamura did a terrific job. She was very courteous and attentive and kept me well versed on the status of my vehicle. Thank you More

Very impressed with the service manager. He covered all items to be performed on my annual service prior to my car being taken in and my car was ready when he said it would be. All staff are He covered all items to be performed on my annual service prior to my car being taken in and my car was ready when he said it would be. All staff are friendly and helpful. I was very impressed with the service provided. More

I’ve been coming to this dealer since I moved to the area four years ago. A very nice clean helpful understanding and easy dealing with the staff four years ago. A very nice clean helpful understanding and easy dealing with the staff More

Robert was prompt and courteous and kept me posted on the status of my service. Car was returned cleaned and service as reported. status of my service. Car was returned cleaned and service as reported. More

Very professional and excellent customer service. Made sure I was made aware of services my vehicle needed and did not perform the services until it had been approved by me. Made sure I was made aware of services my vehicle needed and did not perform the services until it had been approved by me. More

Car had unexpected repair. Dealership got it right in, repaired within 24 hours and brought it back to me. I cannot say enough good about my service rep…Abigail. Amazing asse Dealership got it right in, repaired within 24 hours and brought it back to me. I cannot say enough good about my service rep…Abigail. Amazing asset to this dealership.. ABOVE & BEYOND!!! More

I visited to have a tire puncture repaired while on vacation. Went to MB in order to assure a quality repair and expecting superior customer service. Briefly, Debbie Najamura was very unpleasant and ha vacation. Went to MB in order to assure a quality repair and expecting superior customer service. Briefly, Debbie Najamura was very unpleasant and has no business being in a position facing customers. She did become VERY kind when we were leaving, explaining that she would appreciate me completing this survey and that only five stars was acceptable. I probably would not have done this survey if she wasn’t so insistent. However, I am going to do it honestly. DO NOT CALL ASKING ME TO REVISE MY SURVEY UPWARDS AS I OVERHEARD BEING REQUESTED OF ANOTHER CUSTOMER. IF I WERE TO REVISE THIS, IT WOULD ONLY BE DOWNWARD. More

Service was awesome when you consider we live in Pittsburgh and had electronic issues on our GLE 350 Pittsburgh and had electronic issues on our GLE 350 More

Great communication about my vehicle and great customer service. My vehicle came back clean. Would highly recommend this dealership. service. My vehicle came back clean. Would highly recommend this dealership. More

No B. S. add on’s to the listed price. They were helpful and followed through on everything they said they would do. S. add on’s to the listed price. They were helpful and followed through on everything they said they would do. More