Back

Mercedes-Benz of Hilton Head

Bluffton, SC

4.5
500 Reviews

155 Fording Island Road

Bluffton, SC

29910

Directions

By Type

Showing 500 reviews

September 20, 2024

PleasureWay RV with sprinter chassis in for second time for dead battery. First time they replaced battery and I don’t know if they did diagnostics. This time Service said they could not find any drain on More

by Hallwp64
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Sep 28, 2024 -

Mercedes-Benz of Hilton Head responded

Mr. Hall, Since you only drive your RV occasionally we would recommend installing a Trickle Charger on the battery to maintain the charge. Also, your Sprinter is equipped with a battery disconnect that may also help with your situation. Warranty coverage does not extend to batteries that are depleted due to lack of use. Please let me know if you have any questions or need any assistance. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

September 19, 2024

Very professional and customer friendly experience. Mr.Delano Bowens. Was very helpful and knowledgeable. He did a great service to us. Will return for future service. More

by farheen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Sep 19, 2024 -

farheen54 responded

First time experience and lm very impressed with the customer service advisor and friendly atmosphere.

September 19, 2024

Both Mikes ( Mike Burns and Mike Good) were absolutely great! They are definitely worth working with. More

by Snowbunny Benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burns ; Mike Good
Sep 21, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 19, 2024

Thourough job to address my issues. Car returned when promised Runs fine happy as usual More

by Bobnsally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Montgomery, Linde Heyward, Delano Bowens, Marc Galassini, Calie Miller, Nick Field, Allison Saunders, Crystal Bennett
Sep 21, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 19, 2024

Excellent service always! Staff is always polite and thorough. We absolutely love our Mercedes (both!). More

by dwest88
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin and Dave and Drew
Sep 21, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

Extremely professional and knowledgeable! Delano is awesome! I travel from Statesboro Ga. To receive the services from MBHH More

by Williereddick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Sep 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 18, 2024

Micheal Good is the best salesman we've ever worked with! We will definitely come back! More

by patrickzalston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Good 5 Stars, Nick Field
Sep 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hilton Head! We look forward to your next visit! Take care!

September 17, 2024

I find the service department deceitful, incompetent and disrespectful. This is the third time I have had this car in for repair of the same defect. The alert for the defect came on before I got home from More

by alanlenig
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael, ???, Delano Bowens, Nick Field
Sep 21, 2024 -

Mercedes-Benz of Hilton Head responded

Mr. Lenig, I am aware of the issue with your active headlight system and have our Service Director and Shop Foreman working on it for you. They will contact you today for a resolution and will provide a GLS as your courtesy vehicle. I apologize for not getting the issue resolved during your last visit. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

September 17, 2024

I’m from FL had a blowout on I-95 on Sunday. My car was towed to Mercedes of Hilton Head I walked in Monday morning they took a look at the car replaced the tire and patched the damage so I cou More

by Tsb8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie, Delano Bowens, Roger Crews
Sep 20, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 14, 2024

VERY Disappointed in Mercedes-Benz of Hilton Head… just returned to the low country from a great road trip out through Wyoming and Montana touring in our Sprinter, and she needed a bath along with her 20,0 More

by Bwitt211
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 21, 2024 -

Mercedes-Benz of Hilton Head responded

Bwitt211, Thank you for speaking with us over your recent service here. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. David Miles General Manager dmiles@mercedesbenzhh.com

...
9
...