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Mercedes-Benz of Hilton Head
Bluffton, SC
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PleasureWay RV with sprinter chassis in for second time for dead battery. First time they replaced battery and I don’t know if they did diagnostics. This time Service said they could not find any drain on for dead battery. First time they replaced battery and I don’t know if they did diagnostics. This time Service said they could not find any drain on the battery. They said I should start and run it at least once a week to keep battery charged. I cannot believe this. I would not have bought the RV if I knew this. Now I am going to have to sell it at a major loss because we cannot deal with running it once a week when not traveling. So I don’t know whether this is the dealership covering up that they can’t find the problem or in fact Mercedes tells customers if they buy a Sprinter they have to make sure and run it at least once a week. If that is the case I doubt there will be much Sprinter sales. I am very disappointed in Mercedes. More
Very professional and customer friendly experience. Mr.Delano Bowens. Was very helpful and knowledgeable. He did a great service to us. Will return for future service. Mr.Delano Bowens. Was very helpful and knowledgeable. He did a great service to us. Will return for future service. More
Thourough job to address my issues. Car returned when promised Runs fine happy as usual Car returned when promised Runs fine happy as usual More
I find the service department deceitful, incompetent and disrespectful. This is the third time I have had this car in for repair of the same defect. The alert for the defect came on before I got home from disrespectful. This is the third time I have had this car in for repair of the same defect. The alert for the defect came on before I got home from the dealership!!! More
I’m from FL had a blowout on I-95 on Sunday. My car was towed to Mercedes of Hilton Head I walked in Monday morning they took a look at the car replaced the tire and patched the damage so I cou My car was towed to Mercedes of Hilton Head I walked in Monday morning they took a look at the car replaced the tire and patched the damage so I could continue back home. They did a fantastic job and were so nice. Highly recommend them More
VERY Disappointed in Mercedes-Benz of Hilton Head… just returned to the low country from a great road trip out through Wyoming and Montana touring in our Sprinter, and she needed a bath along with her 20,0 returned to the low country from a great road trip out through Wyoming and Montana touring in our Sprinter, and she needed a bath along with her 20,000 mi service. Several days and in excess of $1300 later, got my oil change and fuel filter replacement, no problem, and assumed a ‘courtesy wash’ would be included but No, they can’t accommodate that. Lots of guys wearing the Mercedes shirt hanging out in the service lobby when I picked her up, apparently no one with a water hose and enough initiative to get a courtesy wash done. More