Mercedes-Benz of Hilton Head

Service kept me up to date during the entire service appointment. Friendly, helpful staff! Thanks appointment. Friendly, helpful staff! Thanks More

Everything went very well from working with Nick, finding the vehicle and color that I wanted. First time buying a Mercedes so it was somewhat daunting on my part but Nick made it great. Even held the car fo the vehicle and color that I wanted. First time buying a Mercedes so it was somewhat daunting on my part but Nick made it great. Even held the car for 3 weeks until I got back in town!! More

Very poor customer service for service department. Pulled in 8/ 13, nobody comes out to greet you. There were 6 service techs sitting there, not one came out. Finally I guess he was the service manage Pulled in 8/ 13, nobody comes out to greet you. There were 6 service techs sitting there, not one came out. Finally I guess he was the service manager brings tablet out to get pictures of car registration. Then assigns me to Abigail. Who, first day I got a call saying need car for another day, ok I have a loner no problem. Second day no call, so I call her, she says oh I totally forgot about you. This morning I notice there is glue like stuff over passenger side lower panels. Never say it yesterday, got in drivers side. Abigail said car was cleaned and ready to go. For having an expensive car, you would think I had an assigned advisor who knows me and my car!! I have been car here for two years, always had the same gentleman. Very disappointed in dealership that came under new management in March of 2024. More

Friendly. Easy to work with. Accomodating. Answer any questions or concerns I have, especially since my vehicle had a bunch of issues when I first got it. Spen Easy to work with. Accomodating. Answer any questions or concerns I have, especially since my vehicle had a bunch of issues when I first got it. Spent 43 days of the first 6 months in service center at dealership fixing various problems and issues. More

The service at the dealership is very poor. Delano, does not return phone calls. Poor. Delano, does not return phone calls. Poor. More

Very helpful and professional and competent staff. Great facilities. Good admin and follow up. Loaner provided. Great facilities. Good admin and follow up. Loaner provided. More

Jacqueline was the best advisor I have seen in years. You are Lucky to have her. Thanks John Evans You are Lucky to have her. Thanks John Evans More

Nick was really helpful and he did a wonderful job. Everyone did an excellent job. Everyone did an excellent job. More

I had a great salesperson and awesome sales manager. They worked together to find me the perfect car with everything on it that I wanted. They worked together to find me the perfect car with everything on it that I wanted. More

Great at helping me buy a car. Allie was awesome. I love my new Mercedes Allie was awesome. I love my new Mercedes More