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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
500 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

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Showing 500 reviews

October 31, 2024

Fantastic crew. Very knowledgeable and professional. Had the vehicle I wanted and delivered the same day. More

by mheemer46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel, Mark Healy, Nick Field, Crystal Bennett
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Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

Nick Field was professional knowledgeable and professional he made the process quick and easy. I would highly recommend Nick and Mercedes Benz of Hilton head. Thank you. More

by fuman25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Field
Report | Print
Nov 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hilton Head! Thanks again for the recommendation, and have an amazing day!

October 31, 2024

Extremely disorganized, poor communication, & slow service. Did not address issues I requested. Does not provide standard review of parts such as brake pads, tire tread, etc. More

by kjcalafato
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin
Report | Print
Dec 13, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for bringing this to my attention. We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. David Miles General Manager dmiles@Group1Auto.com

October 30, 2024

Efficient check in. Car scheduled to be done at 3 pm. Not notified until 4:30 that a part was needed & would not be ready until the next day. More

by Ima3638
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (843) 960-9600.

October 30, 2024

I felt the service manager, service contact and especially the technical manager cared about providing quality satisfaction. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technical contact, Delano Bowens
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Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hello Frank, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

Nice fast job once the parts arrived Delano is very good at explaining everything that needs repair More

by erniemarsico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2024

Great and fast service, there was an issue but it got resolved in the best way possible all thanks to Chris! Give that man a raise! More

by Deashawnross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Delano Bowens
Report | Print
Nov 01, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2024

Great staff great service, I highly recommend them, you won’t be disappointed, it was worth it. More

by Carl580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Saunders
Report | Print
Nov 01, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Very professional and friendly. Wayne was patient and helpful, a credit to the dealership. Recommended. More

by Des
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Nov 01, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. We look forward to your next visit! Take care!

October 27, 2024

Awesome service dept. Epitome of Mercedes quality and care. Took care of my vehicle with care. Great team! More

by ajp083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service dept.
Report | Print
Oct 31, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Hilton Head!

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