Mercedes-Benz of Hilton Head

I had my car serviced 3 times within a period of 3 months. The first time was a rip off. The second occurred three days later. The engine would not fire. It was towed and they determined the gas tank months. The first time was a rip off. The second occurred three days later. The engine would not fire. It was towed and they determined the gas tank was filled with gasoline instead of DIESEL. They put the blame on Kroger although my receipt shows diesel was pumped into my tank. Kroger will not admit liability. I would like to know if anyone was ever told that gas instead of diesel was in their engine. More

We are very pleased with Mercedes Benz of Hilton Head. Charlotte is amazing and was able to resolve a recent service issue we had that could have turned out badly. The pricing can seem a bit high, but ho Charlotte is amazing and was able to resolve a recent service issue we had that could have turned out badly. The pricing can seem a bit high, but honestly service fees should be a consideration when deciding to purchase any vehicle, so I would definitely not say that the fees are unfair for a Mercedes. Here's the bang your get for your buck that makes prices worth it: 1) Knowledgeable Staff 2) Prompt Service 3) Courteous Service Personel 4) Loaner vehicle 5) Car Wash and Vacum each visit This is a great dealership and will be the only one to service my Mercedes. I'm a single mom with many responsibilities and I appreciate the peace of mind I get when I drop off my car for service. I may not know what the mechanical issue is but I'm always certain it will be fixed. Our family highly recommends the dealership and staff of Mercedes Benz of Hilton Head. Michelle More

usually when I have had my car in for service, the experience is excellent. This time I checked in and sat around ignored for 20 minutes until I finally asked to be helped... The service performed o experience is excellent. This time I checked in and sat around ignored for 20 minutes until I finally asked to be helped... The service performed on my car was good (I think ) but I did not leave with the same satisfaction that I have had in the past at a Mercedes dealership. Don't know why staff would be standing around talking to each other when it is obvious there are customers waiting. Barbara O'Connor More

And who says car buying can't be fun anymore? Happy to report that car shopping can still be a pleasant experience and that there are still a few honest car dealers left in this world. Mercedes Benz of to report that car shopping can still be a pleasant experience and that there are still a few honest car dealers left in this world. Mercedes Benz of Hilton Head is one of the few. Living in the Northeast, I have seen it all and let me tell you, there is not much nice I have to say about my local dealerships in New Jersey Buying from Mercedes Benz of Hilton Head was a different experience. A member of the Mercedes Benz of Hilton Head team picked me up at the airport and gave me a ride to the dealership. The car looked and drove amazing and the sales team was great. I paid the agreed upon price, no hidden or last minute fees. They treated me like a valued customer compared to the Northeast, were people act like they are doing me a favor, by letting me buy a car and taking my money. It was an 800 mile ride home and I will gladly do it again when my wife needs to replace her Audi next year. Bottom line – if you are in the market for a Benz and don’t mind travelling, give Mercedes Benz of Hilton Head a try. You will enjoy the experience. More

I received a great service provided by James Hammond and his team. I appreciate the quality of service, and will definitely recommend him to my customers. Thank you for the help. Sincerely, Nataliya his team. I appreciate the quality of service, and will definitely recommend him to my customers. Thank you for the help. Sincerely, Nataliya Yanovska Banking Center Manager Bank of America Beaufort SC More

Charlotte is a blessing to this dealership who truly understands customer service and is making improvements to the organization. She and her team should be rewarded with new customers, return service understands customer service and is making improvements to the organization. She and her team should be rewarded with new customers, return service and loyalty. They certain earned and deserve mine. More

Always a pleasant experience for service. Everyone is friendly and efficient. They value your business and appreciate your time in regard to service issues. I have purchased three cars there from Dave friendly and efficient. They value your business and appreciate your time in regard to service issues. I have purchased three cars there from Dave and have felt positive about my overall buying experience. More

We have owned several Mercedes. Our service at Mercedes of Hilton Head has always been great. They are good people who do good work. When you schedule a visit they are ready for you and do the work on a of Hilton Head has always been great. They are good people who do good work. When you schedule a visit they are ready for you and do the work on a timely basis. I usually wait for the car and the waiting area is great. Always a good experience. More

I have owned a Mercedes for the last two years and frankly can't wait to get rid of it. It has had numerous problems none that have been normal maintenance . The first time we brought the car in for frankly can't wait to get rid of it. It has had numerous problems none that have been normal maintenance . The first time we brought the car in for service we reported several problems and when we picked it up we assumed that all items had been fixed. Unfortunately that was not the case . And so that prompted the second visit with another hefty bill. Finally on our last visit I am highly insulted that this email wad addressed to my husband and not to the car owner. I am the one who spoke with the service department and so I am the one giving the review. I was extremely upset when I picked up my vehicle that it had not been washed or vacuumed. You would think that would be just common courtesy. Just another reason not to own another Mercedes. More