Mercedes-Benz of Hilton Head

Best Service Department and personnel My family and I have always owned a Benz for over 40 years -- mostly in Northern NJ. The service I received at this Bluffton location was the most c My family and I have always owned a Benz for over 40 years -- mostly in Northern NJ. The service I received at this Bluffton location was the most courteous, honest, efficient, sympathetic and competent that I have ever received -- and that's saying a lot since I have always received excellent service from all Mercedes Benz dealerships. More

Peter Provided Extended Warranty With Ease Having had a very pleasant car buying experience last year I called Peter Forbes to get pricing for the Mercedes 2 year unlimited mileage warranty. Pe Having had a very pleasant car buying experience last year I called Peter Forbes to get pricing for the Mercedes 2 year unlimited mileage warranty. Peter quoted me a very fair price and I asked him to call me back in 3 weeks ( I had an out of town trip scheduled) to complete the transaction. On the agreed on day he called and we completed the sale. Peter made the purchase easy and the paperwork from Mercedes-Benz of Hilton Head arrived promptly thereafter. I live in Virginia and have a very good Mercedes dealership nearby where I get my car serviced. However, when it comes to buying another Mercedes I will likely return to Nelson Gassman and the other folks at Mercedes-Benz of Hilton Head. They are professional and folks like Peter Forbes and Nelson Gassman are part of an extraordinary sales team that make buying a car or extended warranty pleasant and efficient. More

Took my parents very old Mercedes in for oil change and AC repair. Explained that my parents were 90, on a fixed income and we just wanted to keep the car going as cheaply as possible. They were very und AC repair. Explained that my parents were 90, on a fixed income and we just wanted to keep the car going as cheaply as possible. They were very understanding and very kind, even offered to pick up the car for service if necessary. My parents used to drive all the way to Savannah for service-so glad I went to this dealership instead! Charlotte Hamlet and Delano Bowens were wonderful to work with-I live in Chicago and also drive a Mercedes and I have never had this level of service and kindness from any dealer. They knew that they are not going to get a car sale from us due to my parents age but they treated me like a brought in a top of the line model-that is how you hope to be treated anywhere you go but is not always the case. I highly recommend this dealership! More

I exclusively get my car serviced at Mercedes Benz of Hilton Head. Two weeks ago I had routine service scheduled and other issues were discovered. Initially, I panicked imagining exorbitant service fees Hilton Head. Two weeks ago I had routine service scheduled and other issues were discovered. Initially, I panicked imagining exorbitant service fees. Instead I was given a list of the items to address along with the cost of them. Charlotte went through each item to identify those repairs that could wait and which ones were most pressing. She even sent me a coupon to defray the expense. My car has well over 100k miles and thanks to Mercedes Benz of Hilton Head still drives like a dream. More

Representatives from the dealership were friendly and professional from the moment I first entered the building to the time, two days later, when we exited with our newly purchased vehicle. Every employ professional from the moment I first entered the building to the time, two days later, when we exited with our newly purchased vehicle. Every employee was prompt and efficient, and the entire transaction of trading my car and purchasing the new (pre-owned) model, went off without a snag. More

As the original dealer and service provider for a vehicle I bought in ANOTHER STATE, I contacted the service department (Delano) to inquirer about specific service performed. I received a prompt, courteous a I bought in ANOTHER STATE, I contacted the service department (Delano) to inquirer about specific service performed. I received a prompt, courteous and professional response that was very helpful. So while not having a direct relationship per se, I would certainly utilize this dealership given the opportunity. Kudos to MB of HH for striving for customer satisfaction! More

I had my car serviced 3 times within a period of 3 months. The first time was a rip off. The second occurred three days later. The engine would not fire. It was towed and they determined the gas tank months. The first time was a rip off. The second occurred three days later. The engine would not fire. It was towed and they determined the gas tank was filled with gasoline instead of DIESEL. They put the blame on Kroger although my receipt shows diesel was pumped into my tank. Kroger will not admit liability. I would like to know if anyone was ever told that gas instead of diesel was in their engine. More

We are very pleased with Mercedes Benz of Hilton Head. Charlotte is amazing and was able to resolve a recent service issue we had that could have turned out badly. The pricing can seem a bit high, but ho Charlotte is amazing and was able to resolve a recent service issue we had that could have turned out badly. The pricing can seem a bit high, but honestly service fees should be a consideration when deciding to purchase any vehicle, so I would definitely not say that the fees are unfair for a Mercedes. Here's the bang your get for your buck that makes prices worth it: 1) Knowledgeable Staff 2) Prompt Service 3) Courteous Service Personel 4) Loaner vehicle 5) Car Wash and Vacum each visit This is a great dealership and will be the only one to service my Mercedes. I'm a single mom with many responsibilities and I appreciate the peace of mind I get when I drop off my car for service. I may not know what the mechanical issue is but I'm always certain it will be fixed. Our family highly recommends the dealership and staff of Mercedes Benz of Hilton Head. Michelle More

usually when I have had my car in for service, the experience is excellent. This time I checked in and sat around ignored for 20 minutes until I finally asked to be helped... The service performed o experience is excellent. This time I checked in and sat around ignored for 20 minutes until I finally asked to be helped... The service performed on my car was good (I think ) but I did not leave with the same satisfaction that I have had in the past at a Mercedes dealership. Don't know why staff would be standing around talking to each other when it is obvious there are customers waiting. Barbara O'Connor More