Mercedes-Benz of Hilton Head

Unnecessarily Rude and Overpriced Go to see Freider a former Mercedes mechanic at Import Services of the Low Country. You will be treated fairly and respectfully. We are a MB family, a Go to see Freider a former Mercedes mechanic at Import Services of the Low Country. You will be treated fairly and respectfully. We are a MB family, all of them purchased at different dealerships. Being relatively new to this area I took my car in for a comp wash and yesterday instead of washing the car and then telling me they wont wash it unless they service it they sent the conceirage woman into the lounge to embarrass me while sitting next to other costumers they weren't going ro wash my car again. Wow. Such a lack of graciousness and totally rude on their part. During a call to the service dept manager later she agreed that maybe it would have been better to wash my car and then tell me they wont wash it if they dont service it in a more private moment. Charlotte then offered that I may bring the car back and they will wash it, I told her not to bother herself. How rude and she can respond with her apologies and tales of the bottom line but I wont be buying my next MB there and wont have this one ever serviced there either. The vehicle is outstanding this dealership is not. More

SLK 300 I purchased a 2010 Mercedes SLK 300 from another dealership and ran into a problem. I took it to these guys and they were amazing. I highly recommend I purchased a 2010 Mercedes SLK 300 from another dealership and ran into a problem. I took it to these guys and they were amazing. I highly recommend this dealership. Mike Rish Hilton Head SC More

Fantastic Smooth Purchase-Beginning to end I live out of state and contacted internet sales Dept online and got immediate call. It was late and following day I received text pics of what I requ I live out of state and contacted internet sales Dept online and got immediate call. It was late and following day I received text pics of what I requested. I handled purchase over phone/by text and gave small deposit til I could come that weekend to get vehicle, late model used. Crystal was fantastic to work with! They had vehicle ready to go and temp tag when we arrived! Peter was helpful with suggesting places to stay and had vehicle cleaned like showroom condition inside! Robert handled paperwork and went over and above after our quick test drive with print outs on two local restaurants to eat late lunch! We loved Captain Woodys in Old town Bluffton! Everyone exceeded my expectations! Professional and friendly and treated you like family! Second best experience in my lifetime buying a vehicle. I have bought a lot of vehicles new and used and only Cadillac compared to this experience! If I ever buy another vehicle I will check with them and drive 10 hours again!! Awesome experience!! Class Act Dealership no matter what price range you are buying! Thank You!! Great Job!! More

The Service Department is Five Star Monica ( Service Consultant) will go beyond to make sure that you have the best service experience. I had a severe factory defect on my 2012 GLK 350 t Monica ( Service Consultant) will go beyond to make sure that you have the best service experience. I had a severe factory defect on my 2012 GLK 350 that did not show up until just recently. Monica and her Service Director ( Charlotte ) made sure that this defect was repaired at no charge. They immediately came to my rescue and handled that repair well past the warranty period. I just moved to this area and have to say Hilton Head Mercedes is the best facility I have ever been too. Ben Blumenfeld More

Great Sales Process- Star to Finsh Recently took delivery on a new Mercedes. Our experience at this dealership was very good. Professional, yet personable and friendly sales folks(Jamie Recently took delivery on a new Mercedes. Our experience at this dealership was very good. Professional, yet personable and friendly sales folks(Jamie was ours). We were directed with ease to the vehicle that best suited us. We took our time in making this decision and they were very patient with us along the way. The Sales Manager Marc even let me test drive his demo though he knew we were not looking for an SUV. Right down to Cali helping us with some of the post delivery electronic functions, we are very favorably impressed with these folks. Highly recommended. Jamie has stayed in touch post-sale and steered us to a vendor for after-market installation. Very high level of service. More

Awesome service! I live out of state so I handled my purchase over the phone and through texts/emails. Nick Field was very communicative, answering all my questions an I live out of state so I handled my purchase over the phone and through texts/emails. Nick Field was very communicative, answering all my questions and concerns. He happily took my vehicle for a pre-purchase inspection and even snapped more pics and sent them to me. MB of HH also arranged to have my vehicle shipped TO MY DOOR which was just awesome. MB of HH and Nick Field offered great customer service, the transaction was quite smooth and I love my car! More

Excellent Customer Service & Expereince! I had quite a few car repairs on my Mercedes Benz SLK 55 AMG. The team at Mercedes-Benz of Hilton Head did an outstanding job in helping to fix my veh I had quite a few car repairs on my Mercedes Benz SLK 55 AMG. The team at Mercedes-Benz of Hilton Head did an outstanding job in helping to fix my vehicle. Monica Green in particular was extremely helpful throughout the entire process. She made me feel very comfortable in knowing that I was in good hands in getting my car in the best running condition possible. Great price, great service, outstanding performance! Highly recommend! More

Timely and efficient I have been very satisfied with this dealership. The courtesy ride was prompt and the service manager went over everything in detail. I have recomme I have been very satisfied with this dealership. The courtesy ride was prompt and the service manager went over everything in detail. I have recommended them to others. More

Superior Service Experience I do business with Mercedes-Benz of Hilton Head directly as a result of my continued positive experiences with their Service Department Professionals. I do business with Mercedes-Benz of Hilton Head directly as a result of my continued positive experiences with their Service Department Professionals. They will be the reason that the dealership gets a future purchase from me. More