Mercedes-Benz of Hilton Head

Great customer service and simple purchase Our sales consultant, Carolyn, was great from the moment we walked through the door until the purchase. Attention to detail, quick email and text res Our sales consultant, Carolyn, was great from the moment we walked through the door until the purchase. Attention to detail, quick email and text responses of answering pre and post purchase questions, and ease of pick up and delivery. Our car was a show room car (SUV). Callie walked me through all the features to confirm my understanding and demo. Great service. Although it was cleaned and wiped down, both Callie and Carolyn had me bring it back in for an additional detail. Great service! More

Disappointed / Trust Renewed Love the car; worst buying experience ever! Despite repeated request for a breakdown of price, it was not provided until the car arrived two months l Love the car; worst buying experience ever! Despite repeated request for a breakdown of price, it was not provided until the car arrived two months later. Sales Manager definitely dropped the ball with us! Update: Contacted upper management with our concerns, and she was completely professional. She understood our concerns and addressed them. She re-established our trust in this business. More

We had the best experience with Mercedes of HH! Nick, our salesman was awesome. He communicated with us every step of the way and made the process quick and easy. Alex, the finance man made the purchase pr salesman was awesome. He communicated with us every step of the way and made the process quick and easy. Alex, the finance man made the purchase process a breeze. Highly recommend! More

Great service; no pressure Our 3 year lease on our 2017 GLE 350 was expiring soon, and we loved the suv so much we decided to buy it. Being a bit unsure as to what steps we had Our 3 year lease on our 2017 GLE 350 was expiring soon, and we loved the suv so much we decided to buy it. Being a bit unsure as to what steps we had to take, we went to Mercedes-Benz of Hilton Head. There we were greeted by Nick Field, Sales Consultant. Nick made us feel right at home, and clearly explained what steps (and options) we had to take to purchase our vehicle. We found Nick to be extremely knowledgeable and, with his guidance, made the purchase of our vehicle very easy. I would highly recommend dealing with Mercedes-Benz of Hilton Head, as I found everyone there courteous, knowledgeable and easy to work with. More

Traveling "Mercy"-des Benz When travelling from Ohio to South Carolina to visit friends, our 2018 GLC 300 developed some issues with the active brake assist system. We contacted When travelling from Ohio to South Carolina to visit friends, our 2018 GLC 300 developed some issues with the active brake assist system. We contacted John Z. with the service department at MB of HH and they worked us right in on a busy Friday afternoon. Updated the software, made sure we were safe to keep travelling, and even gave us a courtesy car wash. All for strangers with a car purchased at our local MB dealer in Ohio. First Class! More

Callie did a great job searching for the car I wanted Thanks to Callie for the great job and personal service Callie searched all around the area to find the car we wanted at the price point we needed Thanks to Callie for the great job and personal service Callie searched all around the area to find the car we wanted at the price point we needed Vinnie Antignano More

Excellent We found the sales department, Peter Forbes to be very up-front with information we requested on several used vehicles we were interested in. One of We found the sales department, Peter Forbes to be very up-front with information we requested on several used vehicles we were interested in. One of his best attributes was he was not Pushy! He let us drive the vehicles and make our own minds up! Even the other salesmen in the area were helpful when needed by Peter. We had to return the following day when Peter could not be there and two salesmen stepped right up and took care of us per Peters instructions. Lance the Finance Director, was great! We bought a Mercedes because for the last 5 years Monica and the service department have been more than supportive in our needs for our C300. My husband and I both said, we feel we want to buy another Mercedes solely because of this dealership! They have been wonderful and to us the support of your dealer once you own a vehicle is what it is all about. Bill & Glenda Lovel More