Mercedes-Benz of Hilton Head

All employees were very professional and friendly. They seemed genuinely concerned about ensuring my visit went as smoothly as possible. They seemed genuinely concerned about ensuring my visit went as smoothly as possible. More

Excellent customer experience. Service was quick and on time. Also they are flexible and prepared. Service was quick and on time. Also they are flexible and prepared. More

Called Friday evening. They got me in Tuesday morning. Serviced Sprinter and said if there were other issues to please call. Overall good job. They got me in Tuesday morning. Serviced Sprinter and said if there were other issues to please call. Overall good job. More

Very fast and friendly service. Robert Howard was polite and wonderful. The loaner car was beautiful and was tempting me to upgrade. Wonderful experience! Robert Howard was polite and wonderful. The loaner car was beautiful and was tempting me to upgrade. Wonderful experience! More

Pre-arranged service call. Emailed list of issues and test drove car with technician. Issue acknowledged and parts ordered. Other questions being researched and answer pending. Emailed list of issues and test drove car with technician. Issue acknowledged and parts ordered. Other questions being researched and answer pending. Thanks. More

Very professional and were able to provide a loaner. Work schedule took a bit longer than estimated Work schedule took a bit longer than estimated More

Working with Michael Burns service advisor is a pleasure! Michael explains in a clear and concise manner all steps of service- from diagnosis to options- to coverage. Michael is very responsive to inquiries Michael explains in a clear and concise manner all steps of service- from diagnosis to options- to coverage. Michael is very responsive to inquiries and very patient! More

Great experience at this dealership. Robert was amazing! Communication was wonderful and wemt above and beyond to make coordination as ease as possible. Robert was amazing! Communication was wonderful and wemt above and beyond to make coordination as ease as possible. More

Even though there was a problem with the car, check engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment to identify the source of the problem, the loaner car was waiting, I was in and out of the dealership within 10 minutes. The car, vacuumed and washed, and detailed report of work done, was brought back to my house by a very courteous, smiling driver. Thanks to all involved, I appreciate your great service! More

Abigail, was very communicative with me and also had to interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was pr interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was professional and felt they understood that timeliness was critical in addition to quality work. More