Mercedes-Benz of Hilton Head

First visit to dealership. They checked me in and provided a shuttle ride home. Followed up with a text .The car was ready and they again provided shuttle service the staff was They checked me in and provided a shuttle ride home. Followed up with a text .The car was ready and they again provided shuttle service the staff was friendly and professional. Now I have a new dealership. More

Very friendly, helpful, explain what is being done to the car. Delano and his service technicians are very thorough. Ally in the sales dept could not be more helpful and understanding. Possibly searching for car. Delano and his service technicians are very thorough. Ally in the sales dept could not be more helpful and understanding. Possibly searching for another vehicle , Ally went out of her way to assist me! More

The service at this dealership was outstanding as usual very prompt, professional, courteous, and happy. very prompt, professional, courteous, and happy. More

Top shelf service, professional, attentive, always personable. They do it right the 1st time. Thanks. personable. They do it right the 1st time. Thanks. More

I am so impressed with your dealership. I wish I would’ve been able to buy my car from you all, but you didn’t have the one I needed. Next time I will come your way. Your service is excelle I wish I would’ve been able to buy my car from you all, but you didn’t have the one I needed. Next time I will come your way. Your service is excellent. I called this morning about another battery issue and you were able to fit me in for the afternoon. Where I live we have all dirt roads and I came in with a pitiful looking car. You not only diagnosed that it was well. You also washed it and made it look presentable. I’m very grateful, thank you! More

Thorough. Professional. Courteous. Efficient. I really don't need 15 words to express my satisfaction Professional. Courteous. Efficient. I really don't need 15 words to express my satisfaction More

My experience has been with service and they are excellent Delano Bowens and the service manager Chris are very professional and extremely helpful you might want to keep those two. excellent Delano Bowens and the service manager Chris are very professional and extremely helpful you might want to keep those two. More

Staff goes out of their way to ensure customer needs are met. I will surely return here when it's time to get service again met. I will surely return here when it's time to get service again More

The service department is always so easy to work with. The advisors, especially Mr Howard who has helped me several times now, are so very nice. The advisors, especially Mr Howard who has helped me several times now, are so very nice. More

My car was scheduled a few days prior to be serviced at 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to the dealership. I would suggest improved communication between the service representatives and their customers. Just imagine I showed up with a parcel payment and expect to get my vehicle would that be appropriate. More