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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
475 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

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Showing 475 reviews

November 06, 2024

Very professional, great service. A friendly environment. Very customer oriented. Love the shuttle service. Driver was very nice. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Nov 09, 2024 -

Mercedes-Benz of Hilton Head responded

Hi Tom, we are so happy to read such a great review about Mercedes-Benz of Hilton Head! Feel free to reach out to us if you need anything. Have a wonderful day.

November 05, 2024

The service staff is professional, courteous and knowledgeable. The work was done in a timely and efficient manner. More

by Drcampbell508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Stone
Report | Print
Nov 09, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 02, 2024

Very friendly staff. And knowledgeable mechanic's. Also the Courtesy vehicle was a major plus… More

by Kennethgraves67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline stone, Delano Bowens
Report | Print
Nov 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2024

Any time there's been a problem they have taken care of it quickly. And they always provide a lift when needed. More

by PEP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Report | Print
Nov 04, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 31, 2024

Nick Field was professional knowledgeable and professional he made the process quick and easy. I would highly recommend Nick and Mercedes Benz of Hilton head. Thank you. More

by fuman25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Field
Report | Print
Nov 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hilton Head! Thanks again for the recommendation, and have an amazing day!

October 31, 2024

Extremely disorganized, poor communication, & slow service. Did not address issues I requested. Does not provide standard review of parts such as brake pads, tire tread, etc. More

by kjcalafato
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin
Report | Print
Dec 13, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for bringing this to my attention. We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. David Miles General Manager dmiles@Group1Auto.com

October 31, 2024

Did the job, car returned clean and polished. Completed on time. Nice people to deal with More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael burns, Delano Bowens
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hi Ron, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

Fantastic crew. Very knowledgeable and professional. Had the vehicle I wanted and delivered the same day. More

by mheemer46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel, Mark Healy, Nick Field, Crystal Bennett
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Efficient check in. Car scheduled to be done at 3 pm. Not notified until 4:30 that a part was needed & would not be ready until the next day. More

by Ima3638
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (843) 960-9600.

October 30, 2024

I felt the service manager, service contact and especially the technical manager cared about providing quality satisfaction. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technical contact, Delano Bowens
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hilton Head responded

Hello Frank, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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