Mercedes-Benz of Hilton Head

Awesome Customer service. Very friendly staff. I prefer this Mercedes-Benz dealership over one that is closer to me. Very friendly staff. I prefer this Mercedes-Benz dealership over one that is closer to me. More

Pleasant service people, promised me 2. 5 hours and the kept their word. Helpful aswell 5 hours and the kept their word. Helpful aswell More

Dependable, professional, explain service required very good, delivery on time, went over bill very good and detail information good, delivery on time, went over bill very good and detail information More

My service advisor, Robert Howard, accomplished the most amazing task of obtaining a free replacement tire for me by calling my prior dealership in Santa Monica CA. He found that the 4 tires I purchased fro amazing task of obtaining a free replacement tire for me by calling my prior dealership in Santa Monica CA. He found that the 4 tires I purchased from and were installed by MBZ on my car occurred under 1 year ago and was covered by that 1 year warranty. He went the very extra mile for me and I’m very grateful. More

Always satisfied with the service. I have dealt with Monica in service for years and she has been great. We will continue to do business at this dealership for the future. I have dealt with Monica in service for years and she has been great. We will continue to do business at this dealership for the future. More

The service department was very prompt in response to the replacement of my tire. Technician did a great job installing the new tire. Overall, I was very satisfied. replacement of my tire. Technician did a great job installing the new tire. Overall, I was very satisfied. More

The dealership personal are very helpful and professional. They ensured that we had a loaner car during the Maintnance time. professional. They ensured that we had a loaner car during the Maintnance time. More

Incredible service. Above and beyond! I accidentally put regular gas in our Atlas Airstream and was stranded on the side of highway 95 for 5+ hours, Monica went out of Above and beyond! I accidentally put regular gas in our Atlas Airstream and was stranded on the side of highway 95 for 5+ hours, Monica went out of her way from her daughters socket game to call us and help find towing, and directed us to the right service, there were so many wrong ways to go she spared us from so much possible grief! When he tow truck arrived she was there to drive us to a hotel, which was almost an hour away from her. She intended on getting us our RV back the next day by 1:00 pm. And that’s what she did! We could not be more grateful for her getting us back on the road to visit grandkids in Pennsylvania, especially the new 3 week old baby girl! It surely could have been a huge nightmare if not for her “Devine intervention” and the team at Mercedes-Benz of Hilton Head. Thank you thank you thank you! 🥰 More

Very prompt and professional as always. Notified me of a delay for a part and offered a loaner. Notified me of a delay for a part and offered a loaner. More

Exceptional attention to customer and work is usually beyond expectations. On my most recent visit (5/10/23), Robert’s (Service Dept) attitude and help is a good example of an excellent company represent beyond expectations. On my most recent visit (5/10/23), Robert’s (Service Dept) attitude and help is a good example of an excellent company representative. Makes you want to come back. More