Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
467 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

Directions

By Type

Showing 468 reviews

July 14, 2023

Overall competent and quick treatment clean dealership inviting Service department functions well and is well staffed More

by Cwjansenmd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson, Delano Bowens
Report | Print
July 14, 2023

Mercedes-Benz of Hilton Head is the best dealership by far! The Service Department is so friendly and accommodating! Robert is such a gentleman! More

by gericarroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Howard ??????????, Delano Bowens, Allison Saunders
Report | Print
July 13, 2023

stay away from the used car department. worst service i ever receive even after talking to management. They know the car have issue such as oil leaks Transmation and engine seat belt no More

by ebenoliel
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Allison Saunders
Report | Print
Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

Mr. Benoliel, Thank you for your review in reference to your visit and attempt to purchase the Jeep from our store. It saddens me that this review was written, and we were unable to come to terms with you. As I recall you came to our store for service on your Sprinter and while here you saw a freshly traded in Jeep. We offered to sell you the Jeep at a $5000 savings from our list price due to the fact the Jeep has not been completed from our service department. During my interactions with you I personally advised you we would sell it for $28000 AS-IS prior to any repairs being done and I showed you the repairs needed, and you advised "I will take care of them myself". You then offered an amount below what we owned the Jeep for, and I declined. I understand that you are upset in reference to this deal but the falsehood of your statement about our store is simply untrue as you were more than willing to buy the car AS-IS we just could not meet your price. I am still more than willing to work with you on the price of the car and making the repairs as needed which will affect my $28000 offer to you. I trust this reply finds you well and if you would like to continue to work with me and find a resolution to the deal, please feel free to let me know and we can discuss. Thank you again for your time and your business, I look forward to hearing from you. Regards, Jason Reed Sales Manager Mercedes-Benz Hilton Head

Jul 13, 2023 -

ebenoliel responded

I only receive the mechanical report on Monday night after I talk to Ken

Jul 13, 2023 -

ebenoliel responded

It doesn’t talk 2 week to buy a car

Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

Yes, you received a physical copy of it from Ken, but I did go over it with you on my phone prior to your test drive. This is not my intention to get into a he said she said battle with you but to find a solution to your problem, see if we can come to an agreement, and as well as provide our half of the events that happened during your visit. Please feel free to call me if you wish to discuss further.

Jul 13, 2023 -

ebenoliel responded

when i saw you the jeep was not been check yet. You say what ever need that i will have to pay there was no list yet and Ken email arrive on Monday. night. What about the repairs

Jul 13, 2023 -

Mercedes-Benz of Hilton Head responded

If you would like to discuss further, please feel free to give me a call or email.

July 12, 2023

The customer service was impeccable. Abigail did an excellent job of communicating with me and explaining the service costs and process. She was very informative, professional, and court More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Mitchell
Report | Print
July 12, 2023

Took a 2014 C300 in for a full synthetic Mobile 1 oil change. They sent an inspection report and let me choose which services I wanted. I paid through a link they sent via text. When I picked up the car, More

by Cemathison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
July 05, 2023

Amazing service. Efficient, friendly and professional. Robert is excellent to work with and always keeps me informed More

by Plreynolds4656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Howard
Report | Print
July 04, 2023

Over priced and lousy parts department. Poor attention to detail. Didn’t even vacuum my car out More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Howard, Mark Healy
Report | Print
July 02, 2023

I found every person that I dealt with kind and very helpful. The service area was clean and neat. More

by jsou070631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Montgomery, Linde Heyward, Delano Bowens, Mark Healy
Report | Print
July 01, 2023

I had an amazing experience with Mark Kicenski. I would call him for all your car needs. More

by lowrydavid32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Kicenski
Report | Print
June 29, 2023

All employees were very cordial and answered or found answers to all my questions or concerns. More

by steve
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Abigail
Report | Print
1
...
22
23
24
...
47