Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
467 Reviews
Call Dealership (843) 815-0300
View Awards

155 Fording Island Road

Bluffton, SC

29910

Directions

By Type

Showing 467 reviews

August 04, 2023

Service advisor Delano Bowens was great in scheduling loaner and keeping me informed of the work being done. Only issue was music and seat settings were changed by test driver and not returned More

by Grinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Aug 04, 2023 -

Grinch responded

Great service from entire department

July 31, 2023

The service agent, Brian, was personable. He explained the process, length of time and the cost. Everything went exactly as he explained. We appreciate his professionalism. More

by Rita S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
July 30, 2023

Service center reps are very professional and respond quickly. Prices are a bit high. However, the car was repaired in a timely manner and delivered completely clean. Jaclyn, Monica and Eric were supe More

by ywacuff. Yvette Acuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn, Monica, Eric
Report | Print
July 27, 2023

Very professional and friendly staff. Facility is clean and comfortable for waiting. Took time to explain all the repairs needed More

by Danilo Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Stone
Report | Print
July 25, 2023

They went out of their way to get me the car I wanted! Great Job!! More

by Allisonseferian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Toth, Nick Field
Report | Print
July 25, 2023

I went for service and as usual received immediate personal care and support. They go out of their way each and every time. More

by Adam.shepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
July 25, 2023

Everyone from the purchase of my vehicle to the requests I had. All exceeded my expectations. Customer Service is DEFINITELY NOT a lost art at Mercedes Benz of Hilton Head. They make me feel important. More

by anissa_34
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Howard
Report | Print
July 24, 2023

Normally, I have very good service experience. This one was brutal. Trying to explain to the service rep was challenging and they missed quoted the bill and what needed to be done. Truly not a goo More

by Shawn Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline stone
Report | Print
July 24, 2023

This place tried to xxxx me. I took my 2014 ML63 AMG in for a leaking tire. They came back with their "courtesy inspection" and told me I needed approximately 15 thousand dollars More

by tommyp1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech Bryce Gravel
Report | Print
Aug 17, 2023 -

Mercedes-Benz of Hilton Head responded

Tommy, Thank you for your review, we appreciate it. We provide a courtesy inspection on every client that comes in free of charge. These inspections are to make you aware of any potential problems that might arise in the future and ways to prevent them. At no time is anyone under any obligation to perform any of the serviced recommended to them. They are meant to be informative and shown in an effort to assist you with your decision making. During your visit your 14 ML came in with a leaky tire, during that inspection it was found that you have a cracked rim which could be the issue causing the deflation. In addition to the crack leaking air that crack could expand and cause overall catastrophic failure of the rim while driving. It's our duty to warn you of these items and show you ways to prevent them as to protect yourself and any occupants from harm. I am sorry that you were offended by the bill, however we noted you have aftermarket rims on that don't match the ML, therefore we showed you a cost to replace all 4 rims so they would match. You are more than welcome to go and search for the same rim elsewhere and we would be happy to put it on for you. We thank you for your feedback and in the future maybe a more involved conversation with you will aide in your understanding of how the inspections work.

July 21, 2023

Great buying experience, Sales, Finance and Concierge services were all outstanding. Thank you, Nick, Teresa and Dave. More

by jackie1121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa and Dave, Nick Field
Report | Print
1
...
20
21
22
...
47