Mercedes-Benz of Hilton Head

The service department is always so easy to work with. The advisors, especially Mr Howard who has helped me several times now, are so very nice. The advisors, especially Mr Howard who has helped me several times now, are so very nice. More

My car was scheduled a few days prior to be serviced at 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to 8:00am on the 26, it was after 4:30pm before I told the work was complete. In addition to that it was after 5:00pm by the time the shuttle got me to the dealership. I would suggest improved communication between the service representatives and their customers. Just imagine I showed up with a parcel payment and expect to get my vehicle would that be appropriate. More

Great service department. Very knowledgeable and friendly. Excellent customer service. Excellent communication. Would highly recommend. Very knowledgeable and friendly. Excellent customer service. Excellent communication. Would highly recommend. More

Phenomenal service, outstanding attention to detail! My service advisor is Delano Bowens surpassed all expectations and is a true professional and asset to Mercedes-Benz of Hilton Head! The dealership My service advisor is Delano Bowens surpassed all expectations and is a true professional and asset to Mercedes-Benz of Hilton Head! The dealership has a warm & welcoming atmosphere. Everyone is friendly & helpful! I will definitely look to Mercedes-Benz of Hilton Head for any future purchase or service on my Mercedes-Benz! More

Service department is horrible is vehicle was returned with an engine warning light, and a 2 hour service took 7 hours. Third time with trouble with the service department. Is this a Mercedes dealership with an engine warning light, and a 2 hour service took 7 hours. Third time with trouble with the service department. Is this a Mercedes dealership or a Yugo dealership? More

On November 18th, we had an appointment at Mercedes-Benz of Hilton Head to fix a recall. Unfortunately something unexpected occurred causing us to have to reschedule. Abigail Mitchell, even when busy, is al of Hilton Head to fix a recall. Unfortunately something unexpected occurred causing us to have to reschedule. Abigail Mitchell, even when busy, is always professional and helpful; made an inconvienent situation for us better. We live an hour away. She offered that the dealership have someone pickup our car, from our home, and return it after the service was completed. Her going above and beyond warrants her to be recognized by myself, the customer, and hopefully by her employer. James and Lottie Chaplin More

They tried to rip me off. My vehicle came with a check engine light on and they told My intake manifold was leaking, but it was not. It was actually my breather was loose, cau My vehicle came with a check engine light on and they told My intake manifold was leaking, but it was not. It was actually my breather was loose, causing my check engine light to come on. They told me I need to change my intake manifold, which was not true. More

Mercedes-Benz of Hilton Head always handles any concern we might have quickly & efficently. Gave us a printout to explain that our concern was fully checked & nothing to worry about. We have purchased many we might have quickly & efficently. Gave us a printout to explain that our concern was fully checked & nothing to worry about. We have purchased many cars there over the years & always enjoyed our cars & service. More

Very good experience,everything was done promptly and the whole staff was very helpful and friendly whole staff was very helpful and friendly More

Mon, Nov 18 at 1:47 PM The experience was horible. I broke down in my Sprinter motorhome, paid $1167 dollars to be towed to this dealership. I was traveling from my summer home in VT to my ho horible. I broke down in my Sprinter motorhome, paid $1167 dollars to be towed to this dealership. I was traveling from my summer home in VT to my home in Daytona Beach FL, Myself,wife,3 golden retreivers,old Maine Coon cat, and at least half of our worldly possesions on board.. This Dealership misdiagnosed the problem and ordered an ignition switch, which all they coud tell me is that it was on back order. When I checked into the dealership, I explained to the service advisor that I had been in contact with my Sprinter mechanic at my home MB dealership in Daytona Beach, who's opinion was that the problem was probably the steering lock, but naturely could not confirm without having the opportunity to use test equipment. I took a few days of their trying to locate the ignition switch part, during which I was living in their parking lot, unable to roll. I filed a case with Mercedes USA and was told that the ignition switch was on worldwide backorder, with no idea when it might be available. Since I had to get back to my home in Florida as soon as possible, I had no choice but to have my vehicle towed to my Mercedes dealer in Daytona Beach, costing me another $2500 for the tow. My Mercedes dealer in Daytona Beach did a more through test, and found the steering wheel lock defective, igniion switch functioning OK, and had me up and running in 2 days. Hilton Head Mercedes charged me $271.40 for their service...of misdiagnosing the problem! This whole process cost me a lot of Aggravation,Time and Money. Obviously this dealer does not employ an experienced Sprinter mechanic, which does not make sense to me, as there are a xxxx of a lot of Sprinter chasis running around out there.. While I was disappointed by their treatment of my problem, I would have been even more upset if I had followed their recommendation to leave my RV with them, wait for the part, for God only knows how long, only to find that it was not the problem afterall, I would NEVER do business with Hilton Head Mercedes again! This Mercedes dealership has let me down big time. Thank God my home dealership in Daytona Beach came to the rescue, but it was about a week and a half too late. More