Mercedes-Benz of Hilton Head

I just moved to the Bluffton area from Charlotte,NC. I assumed I would get the same level of care I received in Charlotte. The experience at MB of Hilton Head was so much better - best in over 4 years! I assumed I would get the same level of care I received in Charlotte. The experience at MB of Hilton Head was so much better - best in over 4 years! I expected the maintenance service to take 4-5 days but may car was ready to pick up the next morning. The entire staff was focused on delivering a great client experience. Michael was my service advisor and he made it his personal mission to impress me. Since Covid I have been trying to decided if I should purchasing another brand of car since MB was not the great experience it once was——- maybe I will rethink that! More

Our sales person was wonderful. She helped us select a vehicle that had what we wanted, but was able to keep the price down. They were helpful in getting us out of our old lease an She helped us select a vehicle that had what we wanted, but was able to keep the price down. They were helpful in getting us out of our old lease and into new car. More

The level of service is awful, especially the service department. Rude and very unprofessional ...for a so-called high-end dealership! department. Rude and very unprofessional ...for a so-called high-end dealership! More

Arrive on time leave on time. Everyone is very pleasant and knowledgeable. Service is excellent! Everyone is very pleasant and knowledgeable. Service is excellent! More

Everyone is very pleasant and helpful. I never get to see the technicians but they always get the job done! I am very satisfied with my service. I never get to see the technicians but they always get the job done! I am very satisfied with my service. More

Michael was extremely knowledgeable in regards to the problems and recalls on my GLC300 SUV. He kept me up to date on the progress of my service! problems and recalls on my GLC300 SUV. He kept me up to date on the progress of my service! More

Service was excellent- beyond excellent before, during and after sale. Nick our sales rep was outstanding as well as management and even front desk. They found me a quiet desk to work while sale was being and after sale. Nick our sales rep was outstanding as well as management and even front desk. They found me a quiet desk to work while sale was being closed, offered anything we needed. After sales service and communication was 10 out of 10. We bought from another luxury dealership last fall and we were highly disappointed with sales follow through as well as management and service department. Mercedes has been a shining star in comparison - we will continue to do business with this dealership as they have perfected the art of service and care! More

Great sales and service! Zack and crew very helpful in service. Enjoy doing business where you feel appreciated. Zack and crew very helpful in service. Enjoy doing business where you feel appreciated. More

I spent thousands of dollars to have my vehicle repaired as the engine light was on. After 2 service visits another shop believed the engine needs replaced. Incompetent. Also overpriced and I believe they f as the engine light was on. After 2 service visits another shop believed the engine needs replaced. Incompetent. Also overpriced and I believe they fabricate non-existent problems to inflate repair charges. More

The best service anyone can ask for. Especially the professionalism of Monica Vickers and Brian Johnson. I always get excellent service and hospitality Especially the professionalism of Monica Vickers and Brian Johnson. I always get excellent service and hospitality More