Mercedes-Benz of Hilton Head

Honest and reliable dealership. I come from savannah to this dealership, won't use the local dealership. I come from savannah to this dealership, won't use the local dealership. More

I had alot of confidence in this dealership, until I brought my car in because of a slow leak in my 4 month old tire that this dealership put on my car as new to find out it already had been previously brought my car in because of a slow leak in my 4 month old tire that this dealership put on my car as new to find out it already had been previously patched on a run flat tire. Thanks to Micheal it got taken care of the right way. I would like to trust the dealership again, but we will see. More

The technicians did an excellent and professional job and for that I thank them! Not so happy with the costs involved with the service that I required for that I thank them! Not so happy with the costs involved with the service that I required More

Mike was wonderful, helpful not pushy , showed my husband everything about the 450 Mercedes It was the quickest , smoothest experience purchasing a suv . everything about the 450 Mercedes It was the quickest , smoothest experience purchasing a suv . More

Very positive experience from sales, finance, and service personnel. Catered to the customer to ensure satisfaction. personnel. Catered to the customer to ensure satisfaction. More

MB of Hilton Head Friendly and efficient. Delano is a great service manager. A reliable place to service your car. Delano is a great service manager. A reliable place to service your car. More

I was thoroughly pleased with the service I received from Mr. Michael Burns at Mercedes in Hilton Head. Mr. Michael Burns at Mercedes in Hilton Head. More

Outstanding sales at Mercedes dealership in Hilton Head. Our advisor Nick is the very best professional in years. Nick has an excellent communication skills and clearly understands the business. We hope tha Our advisor Nick is the very best professional in years. Nick has an excellent communication skills and clearly understands the business. We hope that in the future service will be as good as the sales. Marek More

Took our GLE to dealer for service on 4 recall notices. #1: Their multi-point inspection yielded an immediate attention recommendation. We were advised that we had 3 rear wheels and 1 front and that we n #1: Their multi-point inspection yielded an immediate attention recommendation. We were advised that we had 3 rear wheels and 1 front and that we needed a $1500 new wheel. Interesting, cuz the car was factory-ordered and delivered by this dealer, and has been serviced by them. I asked for more info and was told the tech thought the car was supposed to have diff sized front and rear wheels…which of course would have meant 2 wheels were wrong, not one. Then they sent an email saying I declined their urgent-attn recommendation. I didn’t decline it. I think the recommendation was an error. Service Advisor Brian claims that they called Mercedes to verify that all the wheels were correct. Maybe they did; maybe they didn’t. I have no way to know and no written acknowledgement of that. I believe the techs are highly commissioned. That compromises our trust and the alignment with our best interests. The recalls seem to have been resolved, although Brian said he is still confused by the wheel issue. #2: The first thing Service Advisor Brian asked me when I arrived was “Is the gas tank down to 1/4 or less? (We can’t save excess gasoline when we drop the tank to do the recall work.)” If that was important why wouldn’t anyone have mentioned it before I got there? We discussed in advance the 4 recalls to be addressed. #3: The work was scheduled for 1 day, but when I hadn’t received a call late in the day advising that the car was ready, I called Brian and learned that it wasn’t…because the tech “got a late start on it”. That was OK since I had a loaner, but the delay should have been addressed pro-actively. More

Hilton Head Mercedes took our GLC 300 and repaired it well and in a timely manner. well and in a timely manner. More