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Mercedes-Benz of Hilton Head

Bluffton, SC

4.5
467 Reviews

155 Fording Island Road

Bluffton, SC

29910

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Showing 467 reviews

May 16, 2024

Everyone is very pleasant and helpful. I never get to see the technicians but they always get the job done! I am very satisfied with my service. More

by vernascott
Recommend Dealer
Yes
Employees Worked With
Michael Burns.
May 20, 2024 -

Mercedes-Benz of Hilton Head responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 16, 2024

Michael was extremely knowledgeable in regards to the problems and recalls on my GLC300 SUV. He kept me up to date on the progress of my service! More

by ednaserenity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 20, 2024 -

Mercedes-Benz of Hilton Head responded

We're delighted to learn about your positive experience and the knowledgeable assistance provided by Michael! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 13, 2024

Service was excellent- beyond excellent before, during and after sale. Nick our sales rep was outstanding as well as management and even front desk. They found me a quiet desk to work while sale was being More

by kristen_cotter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linde Heyward, Delano Bowens, Nick Field
May 16, 2024 -

Mercedes-Benz of Hilton Head responded

It's wonderful to hear about your exceptional experience at Mercedes! We're thrilled that Nick, management, and the entire team provided outstanding service and support throughout your journey, from before the sale to after-sales care. We're sorry to hear about your disappointing experience elsewhere but are glad to have exceeded your expectations. We look forward to continuing to serve you and providing the same level of excellence in the future. Thank you for choosing us!

May 10, 2024

Great sales and service! Zack and crew very helpful in service. Enjoy doing business where you feel appreciated. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linde Heyward, Delano Bowens, Allison Saunders, Crystal Bennett, Roger Crews
May 14, 2024 -

Mercedes-Benz of Hilton Head responded

It's fantastic to hear that you had a great experience and that Zach provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 07, 2024

I spent thousands of dollars to have my vehicle repaired as the engine light was on. After 2 service visits another shop believed the engine needs replaced. Incompetent. Also overpriced and I believe they f More

by jeff6046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 08, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Mercedes-Benz of Hilton Head responded

Jeff, I am unable to locate you in our system. I would like to see if I can help resolve the issue you are having. Please contact me directly on my cell phone at 843-230-3329. Sincerely, David Miles General Manager

May 05, 2024

The best service anyone can ask for. Especially the professionalism of Monica Vickers and Brian Johnson. I always get excellent service and hospitality More

by Jtracylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson,
May 08, 2024 -

Mercedes-Benz of Hilton Head responded

It's wonderful to hear about your positive experience with Monica and Brian's professionalism and excellent service. They are valuable assets to the team, providing great hospitality. It's always nice to receive such high-quality service.

May 02, 2024

Professional, knowledgeable and patient sales representative. Management was willing to listen to us. Very pleased. More

by Deball18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Toth
May 03, 2024 -

Mercedes-Benz of Hilton Head responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 02, 2024

They did a great job of keeping me informed. I didn’t feel pressured or like they were trying to sell me additional services that I didn’t require. They earned my trust! More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
May 05, 2024 -

Mercedes-Benz of Hilton Head responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

April 30, 2024

Everyone was very helpful with the purchase of my new truck! The sales team was very helpful on ensuring I got the help I needed. More

by Jonathan M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Montgomery, Marc Galassini, Calie Miller, Nick Field, Allison Saunders
May 03, 2024 -

Mercedes-Benz of Hilton Head responded

That's fantastic! We're glad to hear that everyone was helpful during your new truck purchase, especially the sales team in ensuring you got the assistance you needed. Enjoy your new truck!

April 30, 2024

While on vacation I experienced an issue with my car which created a great deal of anxiety as I was set to drive home the next day. I want to thank the General Manager and his team for their kindness an More

by crowe3080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General Manager
May 03, 2024 -

Mercedes-Benz of Hilton Head responded

It's great to hear that Mercedes-Benz of Hilton Head went above and beyond to help you during a stressful situation while on vacation! We are glad we resolved the issue and ensured you got home safely and on schedule. Thank you for sharing your positive experience.

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