Mercedes-Benz of Hilton Head

Even though there was a problem with the car, check engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment engine light intermittently showing up, the experience was definitely positive, staff friendly, courteous and professional. Erica made an appointment to identify the source of the problem, the loaner car was waiting, I was in and out of the dealership within 10 minutes. The car, vacuumed and washed, and detailed report of work done, was brought back to my house by a very courteous, smiling driver. Thanks to all involved, I appreciate your great service! More

Abigail, was very communicative with me and also had to interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was pr interface with Carlos at Gerber Collision who was also 1st class to coordinate GLE 350 delivery and share parts details. The whole transaction was professional and felt they understood that timeliness was critical in addition to quality work. More

Agent robert Howard did a great job from start to finish. Kept me posted the whole time.,Joanne Staffa Kept me posted the whole time.,Joanne Staffa More

Abigail in service is the best at her job and always meets all my wants and needs as a Mercedes Owner!! She’s the best always!! meets all my wants and needs as a Mercedes Owner!! She’s the best always!! More

The staff was courteous and very professional . A special thank you to Robert, the service manager and Monica. I was duly impressed by the entire staff who were heads and shoulders above all other A special thank you to Robert, the service manager and Monica. I was duly impressed by the entire staff who were heads and shoulders above all other dealerships. More

Delano has always been great along with the other staff in taking care of my car and addressing our service needs. in taking care of my car and addressing our service needs. More

Prompt welcome followed by clear explanations and friendly send off. Nice area for waiting for service. friendly send off. Nice area for waiting for service. More

The service advisor, Delano greeted me and was quick in getting everything handled. He explained everything about my car’s service for today. getting everything handled. He explained everything about my car’s service for today. More

Scheduling was very easy . The loaner car , ( an EV) was fascinating , the MB dealer is in a good location . A good experience today with MB . The loaner car , ( an EV) was fascinating , the MB dealer is in a good location . A good experience today with MB . More

Friendly, no pressure sales staff that worked closely with me as the customer. All questions were promptly and straightforward answered. Test drivers were offered and accompanied by Mr. Mike Good who dis with me as the customer. All questions were promptly and straightforward answered. Test drivers were offered and accompanied by Mr. Mike Good who discussed the various options. Introductions were extended to the Sales Manager, Finance Manager, Service Advisor, and Product Concierge that I found to be a nice courtesy. More