Mercedes-Benz of Hilton Head

We took our Mercedes for service for a check engine light. It turned out to be a major engine job that the warranty would only partially cover. Our out of pocket was almost $3500. Within 24 hours of pi light. It turned out to be a major engine job that the warranty would only partially cover. Our out of pocket was almost $3500. Within 24 hours of picking the car up, the check engine light came on again. We took it back in for them to attend to the problem. Upon returning to get my car again, naturally, I asked many questions, which they were very reluctant to answer. We finally learned that the technician carelessly swapped two connectors to the turbocharger that could have been disastrous. I was told that “the plugs were the same and were easy to confuse.” I felt as if it was laughed off. Both of our visits for this issue were rushed and we felt as if they were just trying to get us out of there ASAP. On both visits, I had to ask more than once for explanations of what had been done, how long the work was guaranteed, etc. They just wanted to direct you to the cashier’s window for payment . The service manager appears to run things quickly and efficiently, however, it seems that quality personal service takes a back seat to the quantity of vehicles they push through. More

Every time I come to this dealership, they never have parts. Always requires more time for repairs. Service people are not near as nice as the Porsche dealership. parts. Always requires more time for repairs. Service people are not near as nice as the Porsche dealership. More

Adviser was informative, service was prompt and appreciated a loaner. Pricing seems too high compared to authorized MB elsewhere. appreciated a loaner. Pricing seems too high compared to authorized MB elsewhere. More

Found the issues to my glc another dealer couldn’t and had it promptly returned to me. had it promptly returned to me. More

Great buying experience! Alison was professional, knowledgeable, friendly, and Answered all our questions. They have earned our future business! Alison was professional, knowledgeable, friendly, and Answered all our questions. They have earned our future business! More

Prompt scheduling and great service. I have been there several times and have always been pleased I have been there several times and have always been pleased More

Honest and reliable dealership. I come from savannah to this dealership, won't use the local dealership. I come from savannah to this dealership, won't use the local dealership. More

I had alot of confidence in this dealership, until I brought my car in because of a slow leak in my 4 month old tire that this dealership put on my car as new to find out it already had been previously brought my car in because of a slow leak in my 4 month old tire that this dealership put on my car as new to find out it already had been previously patched on a run flat tire. Thanks to Micheal it got taken care of the right way. I would like to trust the dealership again, but we will see. More

The technicians did an excellent and professional job and for that I thank them! Not so happy with the costs involved with the service that I required for that I thank them! Not so happy with the costs involved with the service that I required More

Mike was wonderful, helpful not pushy , showed my husband everything about the 450 Mercedes It was the quickest , smoothest experience purchasing a suv . everything about the 450 Mercedes It was the quickest , smoothest experience purchasing a suv . More