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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
484 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 484 reviews

August 13, 2024

Friendly. Easy to work with. Accomodating. Answer any questions or concerns I have, especially since my vehicle had a bunch of issues when I first got it. Spen More

by Jane9154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail
Report | Print
Aug 17, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

The service at the dealership is very poor. Delano, does not return phone calls. Poor. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Aug 23, 2024 -

Mercedes-Benz of Hilton Head responded

Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. David Miles General Manager dmiles@Group1Auto.com

August 07, 2024

Very helpful and professional and competent staff. Great facilities. Good admin and follow up. Loaner provided. More

by dirk.kotze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Bogle, Delano Bowens
Report | Print
Aug 10, 2024 -

Mercedes-Benz of Hilton Head responded

Hi Dirk, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hilton Head! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2024

Jacqueline was the best advisor I have seen in years. You are Lucky to have her. Thanks John Evans More

by Evans # 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Report | Print
Aug 07, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. Thank you again for the great review!

August 03, 2024

Nick was really helpful and he did a wonderful job. Everyone did an excellent job. More

by bernardq12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Montgomery, Linde Heyward, Delano Bowens, Mark Healy, Marc Galassini, Calie Miller, Nick Field, Allison Saunders, Crystal Bennett, Roger Crews
Report | Print
Aug 07, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. Thank you, and have a fantastic day!

August 02, 2024

I had a great salesperson and awesome sales manager. They worked together to find me the perfect car with everything on it that I wanted. More

by rxtennis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dorothy Muzi
Report | Print
Aug 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 02, 2024

Great at helping me buy a car. Allie was awesome. I love my new Mercedes More

by careyandruswhite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Saunders
Report | Print
Aug 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy Allie could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 01, 2024

I have seen a huge improvement in the quality of service since it changed hands. I used to avoid using the service department but now have more confidence in them. Abigale is great. Everyone is very profess More

by Rjcobb193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigale mitchell
Report | Print
Aug 04, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2024

165 dolkars in labor alone for an oil change calling the better business bureau today More

by Demlingmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Montgomery, Delano Bowens, Marc Galassini, Calie Miller, Nick Field, Allison Saunders
Report | Print
Aug 02, 2024 -

Mercedes-Benz of Hilton Head responded

Mr. Demling, Thank you for your comments. We understand your frustration with the current inflation. We will make sure that you are notified in the future when there are specials for maintenance services. If you would like to speak in person please call me directly at 843-230-3329. Sincerely, David Miles General Manager Mercedes Benz of Hilton Head

July 29, 2024

Excellent customer service. Friendly and efficient! The customer comes first here for sure. The waiting area for service is nicely supplied with hot and cold beverages along wi More

by mariemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Burns, Abagail Mitchell
Report | Print
Jul 31, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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