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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.5
467 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 467 reviews

July 14, 2024

Very thorough in assessing the work needed for my car. Also, good communication from Michael. More

by jtmlombardo048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linde Heyward, Delano Bowens
Report | Print
Jul 15, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 11, 2024

Probably my problem with my car was supposed to be three hours kept the two days car three hours want to keep it for two days More

by dunlapg527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jul 19, 2024 -

Mercedes-Benz of Hilton Head responded

dunlapg527 Thank you for your review. I am sorry for the delay in my response, and any inconvenience it may have caused you. However, I hope that one of our representatives has already reached out to you before this. We highly value your feedback and will take measures to avoid similar issues in the future. If you require any further assistance, please do not hesitate to contact me using the information provided. Thank you for bringing this matter to our attention. David Miles General Manager dmiles@Group1Auto.com

July 09, 2024

I thought I was going to have the best experience but I was wrong. It was bad More

by Yohany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline S
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Jul 11, 2024 -

Mercedes-Benz of Hilton Head responded

Yohany, I am sorry you are not satisfied with your service experience. At all times your vehicle was a top priority in our Sprinter Repair Facility. Since your Sprinter had already had an attempted repair at another Mercedes center we felt like it was best to open a technical case with Mercedes Germany. Many times this is a lengthy process however the best solution is to resolve reoccurring issues. During the diagnosis and repair of your initial concern, our technician noted that your van had an SRS Light on that needed to be addressed due to it being safety-related. After your repairs were complete based on the repair procedure from Mercedes the technician and shop foreman test-drove your van for approximately 50 miles with no issue and deemed it repaired. It was unfortunate that your light came back on after you picked your van up and I do understand your frustration however our team promptly contacted Mercedes and ordered the needed part as instructed. When the part arrived we got your van in on Friday and completed the repair the next day. We value you as a client and would like to speak with you in person about your experience. You can call me directly at 843-230-3329. Sincerely, David Miles General Manager Mercedes Benz of Hilton Head

June 20, 2024

Service was amazing after something unexpected happened to my new vehicle i bought from this dealership. Michael in service was amazing, was so courteous of my time and not wanting me to wait too long for More

by Kylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Service department
Report | Print
Jun 21, 2024 -

Mercedes-Benz of Hilton Head responded

Hello Kylie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2024

Every service visit is more expense than planned and takes longer than expected. In addition, I found out this time that Mercedes seats routinely wear out after 30,000 miles. Who knew? More

by jp7tierney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delano Bowens
Report | Print
Jun 27, 2024 -

Mercedes-Benz of Hilton Head responded

JP, We apologize that your service visit took longer than expected. In reviewing your file I see where Mercedes has replaced your seat covers twice. With your vehicle being out of warranty, any further replacement will be at the manufacturer's discretion. Sincerely, David Miles General Manager dmiles@mercedesbenzhh.com

June 17, 2024

Good service staff, very attentive. Abbigail is service driven and responsive. Loaner car was adequate. More

by jjiadvisors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail
Report | Print
Jun 18, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2024

Mike was my service representative and he was very professional, patient and helpful. I trust this dealership because if pros like Mike. More

by knorris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jun 15, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Mercedes-Benz of Hilton Head! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Hilton Head

June 12, 2024

Really appreciated the time & salesmanship that Mike Good displayed. Was a comfortable & enjoyable process obtaining our new Mercedes. More

by Iceman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Good
Report | Print
Jun 13, 2024 -

Mercedes-Benz of Hilton Head responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Knowledgable salesperson. Candid discussion. Delivered as advertised. We enjoyed the car-buying experience. Would recommend. More

by Danny Craig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dorothy
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Jun 11, 2024 -

Mercedes-Benz of Hilton Head responded

Hi Danny, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 09, 2024

Dora is a go getter. She answer our call before your the dealership opened. Answered all our questions and sold us the car that day. More

by gmentus
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dora Muzi and Dave Guzman
Report | Print
Jun 10, 2024 -

Mercedes-Benz of Hilton Head responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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