Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Dave Rules. My tour van runs like a top these days thanks to Dave and his skilled artisans of all things Sprinter. Impeccable service always. My tour van runs like a top these days thanks to Dave and his skilled artisans of all things Sprinter. Impeccable service always. More

I purchased my Sprinter at your dealership in 2017 and use in my dog training business. Dave and Justin ( mechanic ) have went beyond what I’ve ever experienced at any other dealership in 50 Yrs of ownin use in my dog training business. Dave and Justin ( mechanic ) have went beyond what I’ve ever experienced at any other dealership in 50 Yrs of owning vehicles. They are caring and responsive, two traits not often found in customer service. Dave represents your dealership at the highest level. I would not even consider purchasing a vehicle at another dealership due to the customer service I’ve received . More

Dave Leslie is awesome! He is a pleasure to deal with. He’s always courteous, very efficient and gets things done. I have a Sprinter and over the years, at MB of Henderson, He is a pleasure to deal with. He’s always courteous, very efficient and gets things done. I have a Sprinter and over the years, at MB of Henderson, there has been three different people that handle the Sprinters. Dave by far, it’s not even close, has been the best to work with. He is a definite asset to MB of Henderson. I also own GLE350 and Dave is the man I call for service or repairs. I can’t say enough what pleasure it is to have a “go-to” person like Dave Leslie. He’s a rare Gem in today’s world. More

I own an 11 year old Mercedes-Benz Sprinter based motorhome. While in Lake Havasu City , AZ the "check engine" light came on. There are no MB service centers in town, so I gave MB of Henderson a call motorhome. While in Lake Havasu City , AZ the "check engine" light came on. There are no MB service centers in town, so I gave MB of Henderson a call and they said to bring it in and they'd find out what was up. They did say if I could arrive early (the service dept. opens at 7:00 am.) that would be best and to be prepared for long day. They have a dedicated service representative (Dave Leslie) for MB-Sprinter vans/vehicles and he was great to work with. After about an hour and a half, he provided me with a summary of what they found and mentioned they would need to to the required installation of a new emissions module. They had all the parts needed and it would take until about 4:30 PM to get it accomplished. True to their word, things were fixed, the new module installed and I was on my way back. Although it is about a 2 1/2 hour drive, I'd return to MB of Henderson for routine service work as well as any specific repair. Thanks to Dave and the rest of the service department. More

DAVE, has always gone out of his way to help out our fleet with any problem we have had from recall to break downs and fast and friendly service we can always count on him to take care of any problem we fleet with any problem we have had from recall to break downs and fast and friendly service we can always count on him to take care of any problem we have. thanks again. More

Dave provides excellent service and follow ups. He is prompt in responding any/all questions or request and I really appreciate his consistent level of serive and professionalism. He is prompt in responding any/all questions or request and I really appreciate his consistent level of serive and professionalism. More

Anyone needing service please reach out to Dave simply put he gets the job done. put he gets the job done. More

The reason why you wanna buy a sprinter from this Mercedes’ is because of Dave! Mercedes’ is because of Dave! More

Dave is fantastic! He provides excellent service and communication about anything and everything that it going on. I know I can count on him to provide the exact inform He provides excellent service and communication about anything and everything that it going on. I know I can count on him to provide the exact information and services I need as well as having a quick turn around time. Extremely grateful for this partnership. Thanks for everything you and your team do! More

Really Gone Down Hill! This dealership has really gone down hill in recent years! It has gone from an exceptional dealership that bent over backwards for their clients, wh This dealership has really gone down hill in recent years! It has gone from an exceptional dealership that bent over backwards for their clients, which was expected and part of the reason we had bought 2 brand new vehicles from them in the past, to a dealership with the customer service of a used car lot on Boulder Highway! Part of what is supposed to come with a luxury car is luxury service and that has not been a part of this dealership for several years now. My wife has not been able to get a complimentary vehicle wash for over 2 years now, which is one of the promised amenities associated with buying a car from this dealership, as their car wash is allegedly always broken. Their customer service and interactions are so far from an acceptable status that we have quit taking our vehicle there for service or oil changes for about a year now. Today when calling to get a quote on parts I was hung up on twice and had a total time on hold of over 20 minutes while being transferred numerous times before I gave up and called a different dealership! Don't waste your time at this dealership, go somewhere else where they value their customers and treat them like they have spent over a $100K on vehicles in the past! More