Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Normal service appointment The team is great to work with and Dustin is exceptional. My service needs are always taken care of with no hassles or drama and he is always eager t The team is great to work with and Dustin is exceptional. My service needs are always taken care of with no hassles or drama and he is always eager to please. More

Simply the best !! Always a great experience. The entire staff is always friendly and courteous. The service on the vehicle is always completed on time and as quoted. Always a great experience. The entire staff is always friendly and courteous. The service on the vehicle is always completed on time and as quoted. Never any unwanted surprises. Can't say enough about the entire staff. Thank you More

Very Happy Kevin Ong and Gus were awesome, they took care of everything and they were even able to extend my loaner car for a day so that I could pick up my car Kevin Ong and Gus were awesome, they took care of everything and they were even able to extend my loaner car for a day so that I could pick up my car at the best time for my schedule. Overall very happy and will definitely be back in the future. Thanks guys! More

I CAN'T COMPLAIN WITH THE SERVICE AND ATTENTION I GOT IT WAS A PLEASURE TO TAKE MY CAR FOR SERVICE, THE TREATMENT BY ALL THE PERSONEL I DEAL WITH WAS EXCELLENT, AND THE CAR YOU LOAN ME WAS BEATUFULL IT WAS A PLEASURE TO TAKE MY CAR FOR SERVICE, THE TREATMENT BY ALL THE PERSONEL I DEAL WITH WAS EXCELLENT, AND THE CAR YOU LOAN ME WAS BEATUFULL More

I don't know how to compare prices...I just couldn't rate it "great". I think servicing a MB is high but I go there for the customer service. First had Paul (perfect service) then I was assigne couldn't rate it "great". I think servicing a MB is high but I go there for the customer service. First had Paul (perfect service) then I was assigned Jason. Jason is on top of everything for me, always answers my calls quickly, takes care of my car like it's his. Thanks. More

I feel the service dept values my time. The work is always done right the first time. Car is washed and vacumed. Then after the call from the dept I can pick up in a timely manner. After a few day i'm always done right the first time. Car is washed and vacumed. Then after the call from the dept I can pick up in a timely manner. After a few day i'm asked how my experiance was. NOTE. All these steps don't fall into place just on their own. Obviously management is on their mark day in and day out. So cudos to the higher ups that make sure policy and procedure are followed to enable my ease and my experiance. On a job well done to the people behind the Star. Zain Engineer More

Outstanding professional staff at this dealership...I'm always treated with respect. Keep up the great customer service. I will definitely recommend this dealership to my friends. dealership...I'm always treated with respect. Keep up the great customer service. I will definitely recommend this dealership to my friends. More

So I had to wait one week to bring in my car for some issues because there were no loner cars available all week, when I finally came in for my appointment that day and dropped off my car there were st issues because there were no loner cars available all week, when I finally came in for my appointment that day and dropped off my car there were still no loner cars available, I had a late appointment on this day but I had some time to come in earlier so I called too see If I could bring it in earlier and there would be a loner available, I was told yes there would be and it was ok to come in earlier, they gave me a time and send me a confirmation to my email. I came in went trough the issues with the service consultant, as I went to get my loner the guy at the counter tells me there was no loner car available. So my options were to wait 4 hrs for a car or get shuttled home where I live an hour away. I was very upset, my day off have tons of things to do and now I'm car less. Do you really think that i am going to sit there for 4 freaking hours!!!! Totally unbelievable, the manager didn't even bother to come out and show his face to apologize, he sat in his office didn't care. The guy behind the loner counter was so roude and the meaningless apology from the consultant, I just couldn't believe what horrible customer service this place has. Worst Mercedes Benz dealership I have ever delt with. You should get some lessons from Mercedes in California,,,,, your customer service is awful!!!!!! More

Brought my car in for servicing. Damage was done to the fender. Service manager did not care enough to have me bring the car in and evaluate the damage. Had it repaired elsewhere. fender. Service manager did not care enough to have me bring the car in and evaluate the damage. Had it repaired elsewhere. More