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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center
Henderson, NV
719 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center
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May 25, 2016
Excellent Very friendly service on time as scheduled and they provide a loaner vehicle who Could ask for more. The overall rating excellent. I will continue to Very friendly service on time as scheduled and they provide a loaner vehicle who Could ask for more. The overall rating excellent. I will continue to service my vehicle here More
by Gator123
Employees Worked With
Doug Murray
May 15, 2016
Terrific Easy Fast I took my GLK for the 50k Service A. I setup my appt online took my car in & the shuttle service took me home. My car was ready in 2 hours and my se I took my GLK for the 50k Service A. I setup my appt online took my car in & the shuttle service took me home. My car was ready in 2 hours and my service advisor was James Stephens, he was friendly, professional, and informative! Great experience! More
by Tonya Nelson
Employees Worked With
James,Stephens
May 10, 2016
Service on my 2008 C-300 Mercedes Benz I initially brought my car in to Mercedes for an evaluation of work that had 'not' been performed by my insurance company as a result of both interior I initially brought my car in to Mercedes for an evaluation of work that had 'not' been performed by my insurance company as a result of both interior and exterior repairs. All was explained to me. Made me aware of certain issues I needed to tend to regarding my car. I worked with Britt. Very professional, very understanding and very thorough. Anita Cultrera-Stern (Lauer) More
by anitalauer
Employees Worked With
Britton
March 31, 2016
Exceptional We have purchased 3 cars in the last 6 years from this dealer. Doug Murray has been our service advisor for every appointment. He is one of the main We have purchased 3 cars in the last 6 years from this dealer. Doug Murray has been our service advisor for every appointment. He is one of the main reasons we continue to buy this brand. He is extremely knowledgeable and able to answer any questions we have. He is also a pleasure to work with as he is very friendly and always goes out of his way to make you feel like you are his only client. More
by momobeagle
Employees Worked With
Doug Murray
March 23, 2016
It was a great experience Every thing that we needing done was done thanks to Dustin Dapkus also your employees made us feel at home, lastly great lounge and coffee. Every thing that we needing done was done thanks to Dustin Dapkus also your employees made us feel at home, lastly great lounge and coffee. More
by Wendy's wagon
Employees Worked With
Gus Hoppel, Butch Jacobs, Dustin Dapkus
March 17, 2016
Stellar Service The crew at Mercedes of Henderson are a rare bread. Not only is the dealership practically in my backyard each and every representative goes out of th The crew at Mercedes of Henderson are a rare bread. Not only is the dealership practically in my backyard each and every representative goes out of there way to take care of you. As a customer, service is KEY. Being in the hospitality business and having reached a degree of success, I owe that success to our customer service. When I'm out in the real world and it's time for me to get good customer service, Mercedes of Henderson in every way DELIVERS! Dustin heads up the service depatment. Thr day you need to take your Mercedes or any car they sell to get serviced you will have a chance to meet a truly devoted and focused individual. When your there tell him Chef says hello. BTW the sales department with Gus and Paul deserve a shout out as well. More
by thechef1
Employees Worked With
Paul Williams, Gus Hoppel, Dustin Dapkus
March 07, 2016
Top service guy Dustin Dapkus Dustin is extremely knowledgable about these vehicles. I trust him and know he will check all my concerns out when I go in for a service. Dustin is extremely knowledgable about these vehicles. I trust him and know he will check all my concerns out when I go in for a service. More
by Emily1234
Employees Worked With
Dustin Dapkus
January 11, 2016
I must set an appointment to drop my car for service I was experiencing problems with my car vibrating. I called and want to make arrangements for service. I was told I must make an appointment and see I was experiencing problems with my car vibrating. I called and want to make arrangements for service. I was told I must make an appointment and see my assigned service advisor or I could not have service. I said I wanted to supply any information on the phone and drop it at my convenience. They could fix it any time as I have three cars and can only drive one at a time. I was told this was not this dealerships procedure and I must comply. I stated that I am not an employee but a customer. I asked for the service manager to call. He never called. Found another company that could provide service at my car at my convenience, not theirs. A full set of premium tires and a job well done......Elsewhere. More
by screenname
Employees Worked With
unknown
January 10, 2016
C32 amg Really nice staff and dealership. Like a country club. Very comfortable lounges and the receptionist was also friendly not to mention the nice cars on Really nice staff and dealership. Like a country club. Very comfortable lounges and the receptionist was also friendly not to mention the nice cars on the showroom floor More
by Ahortonoo1
Employees Worked With
Zane
November 14, 2015
A Service (10,000 mileage) Britten was very helpful/professional and had help me trying to resolve issue of my service related issue to MB Tacoma, WA. Though not resolve yet, h Britten was very helpful/professional and had help me trying to resolve issue of my service related issue to MB Tacoma, WA. Though not resolve yet, he continues to help us providing us contact inf o for the right person to contact in MB Management Personnel! More
by Blackhawk9
Employees Worked With
Britten Battisti, Ray Jimenez
