Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

MB of Henderson MB Henderson, has integrity and their service agents have a lot of experience in managing repairs and equiptment. They don't try to look for ways to MB Henderson, has integrity and their service agents have a lot of experience in managing repairs and equiptment. They don't try to look for ways to cost you more money, they expertly review the items mechanics find and give fair estimates. All arrangements have been made expeditiously as possible and the agent communicates quickly to notify me of any issues while repairs are made. The only dealer in town I will use for my MB. More

Service Great level of service and all repairs done quickly. service consultant was very knowledgeable to all my questions. I would recommend this dealership Great level of service and all repairs done quickly. service consultant was very knowledgeable to all my questions. I would recommend this dealership to friends family and more. awesome!!!!!! More

Great service, thank you! I had a nail in my tire. I called Thurs and was able to make an appointment for Friday. Staff on the phone was fast and friendly. Geoffrey from servic I had a nail in my tire. I called Thurs and was able to make an appointment for Friday. Staff on the phone was fast and friendly. Geoffrey from services helped me the day of. He was very welcoming and professional. I'm in my 20s, first car, and Ive always relied on my father for car issues. I appreciated Geoffrey informing me of the process and updating me along the way in person and via text. Unfortunately, my tire was unreparable and needed to be replaced. He quoted me about $300 for the tire and offered alternative options such as patching it up now, price checking other stores. For my safety and uncertainty of finding service (it's Christmas weekend), I chose to replace at the dealership. The 2 hour total wait time was reasonable, lounge area was comfortable, and Geoffrey was always checking on me. When paying, the cashiers were more attentive to each other behind the desk than with the customer. My car looked awesome after the wash and I'm glad they were able to replace the tire right away. More

Individualization Being assigned a specific contact team member for service is a true positive. The anticipated attention to individual needs makes for a smooth intera Being assigned a specific contact team member for service is a true positive. The anticipated attention to individual needs makes for a smooth interaction with dealership. More