Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Spencer Kaplan running service is great for Henderson! I received VIP red carpet service at the Mercedes of Henderson dealership. I was able to get in and get out with the loaner in 15 minutes and they ha I received VIP red carpet service at the Mercedes of Henderson dealership. I was able to get in and get out with the loaner in 15 minutes and they had completed fixed the issue when I returned the next day. I was able to get out of there in less than 10 minutes and the issue was resolved. They didn't even charge me for anything... including the 2 gallons of gas I shorted them in the loaner. Spencer Kaplan understands how to give quality service. More

A+ Service Coordinator Team I took my car in after getting a strong smell of gasoline. I was feeling very overwhelmed because I did not have an appointment and was told that my c I took my car in after getting a strong smell of gasoline. I was feeling very overwhelmed because I did not have an appointment and was told that my car was most likely not be able to get in that day because of how busy they have been. My service coordinator Shawn was able to put me at ease and made sure that I was taken care of. He got me into a rental car and kept me updated throughout the whole process. Even on his day off, I was taken great care of. Erik and Richard were able to go over the action plan and even pulled up some pictures online so I had a better understanding of the items that needed replacing. Richard & Shawn even went out of their way to work on the price with me. I want to send a big shout out to these gentlemen for making this experience a great one!! Once again.. Thanks Shawn for taking pride in your work and keeping customers happy!!! More

Competent, knowledgeable, & efficient service rep Text updates worked really well for me. Jimmy was very efficient in informing me about the repair of our RV. He was professional & answered our questi Text updates worked really well for me. Jimmy was very efficient in informing me about the repair of our RV. He was professional & answered our questions patiently. He took his time in making sure that our concerns are met & questions answered. Thank you, Jimmy for your awesome customer service. More

Best Service Jimi is the best service coordinator. My experience has always been great. The communication is always above what it should be and always professiona Jimi is the best service coordinator. My experience has always been great. The communication is always above what it should be and always professional. I would recommend this dealership to anyone who owns a sprinter, More

Minor Issue goes Major. Thanks for great services. Took my used R-Class in to get worked on for a minor issue which turned out to be a major issue most places wouldn't have taken such good care of it. Took my used R-Class in to get worked on for a minor issue which turned out to be a major issue most places wouldn't have taken such good care of it. They knew that the car would maybe not be worth fixing but the car was a perfect fit for me. So they took the time to figure what could be done. With a little extra time we were able to get a great deal on rebuilding the engine. Thanks to Shawn I was able to keep my car. Thanks so much Shawn for take the time to do this job right much appreciated. Thanks again. I will bring my next Merecedes here. More

My Service Advisor I'm a new Mercedes owner, been a Toyota man for many years. At first I was reluctant to move over to Mercedes because I had such a strong trust in not I'm a new Mercedes owner, been a Toyota man for many years. At first I was reluctant to move over to Mercedes because I had such a strong trust in not only Toyota cars but the service support I had always had in the past. That all changed after my dealership changed owners and I didn't feel the connection that I had once had. I happen to personally know Pete Moneo who got me an awesome deal on a c class that made me a believer...but it doesn't end there, my service advisor Shawn Rutkowski has reminded me that quality, personal, attention has not been lost but has been at Mercedes the whole time. So not only am I an owner of the most awesome vehicle, I have something even better peace of mind that my hard earned money is well spent. I'm anticipating a long and progressive relationship with this company thanks to these fine representatives. More

Always A1 service Mr Rutkowsky is a true asset to the company. He was able to find a solution to our scheduling problem via text message. Truly effortless and professio Mr Rutkowsky is a true asset to the company. He was able to find a solution to our scheduling problem via text message. Truly effortless and professional across the board. This is the type service we've come to except from Mercedes. More

Excellent Customer Service!!! I brought my 2017 C63 AMG in for its first service. I dealt with with Shawn Rutkowski. He was extremely professional, and very courteous. I had specia I brought my 2017 C63 AMG in for its first service. I dealt with with Shawn Rutkowski. He was extremely professional, and very courteous. I had special requests for my car not to washed and make sure it's taken care of. More

Terrible service with Shawn. Shawn Rutkowski advised us that after service was performed on the vehicle that the vehicle would be vacuumed and wash, he kept the vehicle for almost Shawn Rutkowski advised us that after service was performed on the vehicle that the vehicle would be vacuumed and wash, he kept the vehicle for almost one week and called me at 5:45 pm on Friday after to let me know the vehicle was ready. I picked up the vehicle on Monday and the vehicle did not appear to have been repaired and was never washed or vacuumed. I was without a car for almost one week, this is definitely the worse service that I have ever had with Mercedes Benz of Henderson. More

Great Service and MB Henderson I've had my car into service there twice and both times I left town for a few days. The dealership was incredibly detailed in their communication and I've had my car into service there twice and both times I left town for a few days. The dealership was incredibly detailed in their communication and their attention to my needs. They dropped me at the airport and brought my car back to valet when finished a day before I got back. There were lots of opportunities for someone to drop the ball but level of service in this dealership is flawless ! More