Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Twice I have been trying to get the refund check for my seri Though everyone is polite...I simply CANNOT yet receive my service check ...Pete, this is NOT a way to impress me with your belief that I should ma Though everyone is polite...I simply CANNOT yet receive my service check ...Pete, this is NOT a way to impress me with your belief that I should make my next SUV another Mercedes This more than just annoying ! Dr. Denia Mette' More

Requested service completed Dustin does a great job of understanding what needs to be done, and quickly the work can be completed. We like using the same service rep so we can e Dustin does a great job of understanding what needs to be done, and quickly the work can be completed. We like using the same service rep so we can establish a relationship and they can understand our needs. More

"Mercedes Henderson Service Department rocks" Service department exceeded our expectations! Jimi Stevens and guest relations were are great team, always updating us with the status on all our vehi Service department exceeded our expectations! Jimi Stevens and guest relations were are great team, always updating us with the status on all our vehicles and delivering them on time. Great experience! More

Frustrated customer Brought my S550 in for new tires & alignment 3 weeks ago, I've been back there 7 different times to pick it up. The car won't drive straight now, it c Brought my S550 in for new tires & alignment 3 weeks ago, I've been back there 7 different times to pick it up. The car won't drive straight now, it continues to pull to the right, in which it never did to begin with. The front bumper & sensor was also damaged the 1st time it was in. That has now been resolved. This last time I picked it up someone there had put 127 miles on it in 3 days. No one knows who took our car on a joy ride for the weekend????? Was told by Spencer just take it to Sahara dealership there was nothing more he could do it was perfect. Car was bought, certified and only ever serviced at your dealership. This is the short story...Mbusa advised a refund would've given. Spencer then told us a partial refund would be "more than gracious" for us. And still haven't seen that. Please fix our car, the loaner c-class we had drove more straight than my s550 now. More

Great service advisor (Erik Rudd) Finance Manager (Pete Moneo) is the most personable and always makes time for my concerns. He assisted me with a couple of issues and actually followe Finance Manager (Pete Moneo) is the most personable and always makes time for my concerns. He assisted me with a couple of issues and actually followed up to completion. He is definitely an asset to this dealership, and I will return for my next purchase solely because of him! More

Dealership vastly improved from before This dealership vastly improved from before The dealership is now more professional, organized, polite, and communicative The new leadership is obvi This dealership vastly improved from before The dealership is now more professional, organized, polite, and communicative The new leadership is obvious I would strongly recommend this dealership to others More

Felt like Royalty Went in 7/25 for a Key fob battery change and inquiry about an estimated cost for a tune up on my 98 E-320 . I was treated with the most upscale court Went in 7/25 for a Key fob battery change and inquiry about an estimated cost for a tune up on my 98 E-320 . I was treated with the most upscale courtesy as though I had bought the most expensive Mercedes Benz on the lot. Had been told to avoid going to the dealership to have my car serviced. The way I was treated, dispelled what I had been told about going to the dealership for service on my older Mercedes vehicle. I was given a print out as to what a tune up may cost as well as the service representative's card to call when I am ready to have my "0ld girl" serviced. I felt as though a personal interest had been taken in my wanting to have my car serviced at Henderson Mercedes. Thank you for having such a kind, polite and courteous staff. More

Car reveiw Great service, it's not often that I get a chance to own a luxury brand but when you do I guess the service I get at Mercedes is what it's supposed to Great service, it's not often that I get a chance to own a luxury brand but when you do I guess the service I get at Mercedes is what it's supposed to feel like I wish I could translate this feeling to everything in my life. Thanks folks at Henderson mercedes More

service Everyone was very helpful and courteous. Service representative was extremely courteous and made sure I was comfortable. He had my auto done timely as Everyone was very helpful and courteous. Service representative was extremely courteous and made sure I was comfortable. He had my auto done timely as per quoted time . More

My vehicle in safe hands Excellent service, felt very comfortable in leaving my car that I care for in this dealership for maintenance. Great communication through text mobile Excellent service, felt very comfortable in leaving my car that I care for in this dealership for maintenance. Great communication through text mobile , my car was washed after service. Coffee bar is also great for costumers service . Loan vehicle was ready quick . Thanks More