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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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March 17, 2018

Recall, seatbelt sign not reading and run rooft fix. I can’t explain how awesome you guys are! I’m so glad I purchased two cars from you guys, I always get the help needed and you guys exceed my expectat More

by Yessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Mercedes-Benz of Henderson responded

Hello Yessica, We'd like to thank you for taking some time to share your feedback. It is so wonderful to hear that our team continues to exceed your expectations of an exceptional experience. We look forward to your next visit with us. -Tom Zumbo, General Manager

March 16, 2018

Jim Hager was great! The car was due for two factory recalls. Jim made us an appointment at a convenient time and the service was completed in record time. Excellent, know More

by Qbirdie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hager
Mar 19, 2018 -

Mercedes-Benz of Henderson responded

Hello, Thank you for sharing some feedback. Our team was so pleased to hear that Jim provided you with an incredible service experience during your visit with us. As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

March 03, 2018

Review Very nice young man gave me a ride home from the dealership and picked me up when the car was ready. The car came back clean and running beautifully. More

by Maryhenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Woodford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Mercedes-Benz of Henderson responded

Hello Mary, We truly appreciate your feedback and are so glad to see your service experience at Mercedes-Benz of Henderson was an exceptional one. As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

March 02, 2018

The people are great ! Eric and Michael in service are the BEST ! I have a choice for service between several dealerships and this one is far and away the most customer fri More

by franksheets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Mar 05, 2018 -

Mercedes-Benz of Henderson responded

Hello Frank, Thank you for your feedback. It is so wonderful to see that Eric and Michael left such a positive impression during your visit with us here at Mercedes-Benz of Henderson. We look forward to your next visit. -Tom Zumbo, General Manager

February 18, 2018

Best service Worth the drive from Havasu, was in and out in about 1and 1/2 hours .Not days like most dealers. They make you feel like your business matters to them More

by Muzz3490
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimi Stevens
Feb 19, 2018 -

Mercedes-Benz of Henderson responded

Hello, We truly appreciate you taking some time to deliver us your feedback. It is a great pleasure to see that our team makes your experience worth the drive! As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

January 14, 2018

The Service Department at MB in Henderson was excellent! The MB Henderson Service Department was great. They completed the annual inspection and checked my concerns. I was very satisfied with the service I r More

by LVTennisbum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2018 -

Mercedes-Benz of Henderson responded

Hello, We appreciate your valuable feedback and are delighted to see that your experience working with our service team was an amazing one. We look forward to your next visit with us. -Tom Zumbo, General Manager

January 05, 2018

Voluntarily Surrender my Lease 2015-MB ML350 My first contact was Mr. Ricky Lopez who was very warm, polite, and friendly on the phone to schedule the return of my lease ML350. I was greeted by More

by Blackhawk9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Solex Eke
Jan 08, 2018 -

Mercedes-Benz of Henderson responded

Hello, We truly appreciate you taking the time to deliver some feedback. It is a great pleasure to hear that your experience working with Ricky and Solex was nothing short of amazing. We are so glad to have you in our Mercedes-Benz family. -Tom Zumbo, General Manager

December 22, 2017

Great service Great, quick professional service. William had my car waiting on my return, before I called. They took care of my vehicle and I trust it. More

by Brekologist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William
Dec 22, 2017 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking some time to share some feedback. We are delighted to see that your experience with William and our service department was exceptional. We appreciate your recommendation and look forward to your next visit with us. -Tom Zumbo, General Manager

December 14, 2017

Exceptional service !!! The best thing is that the wished vehicle is not just sold you and go!!! The service afterward and the exceptional care is very important! I own More

by chiromattie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimi Stevens
Dec 14, 2017 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking some time to give us your feedback. We are so delighted to hear that your experience with us was an exceptional one. It is a real pleasure to see that Jimmy has taken excellent care of both you and your vehicle. We look forward to your next visit. -Tom Zumbo, General Manager

November 29, 2017

Great Service! On time! Dustin knows his job and how to get things done! Great service consistently at Mercedes Benz Of henderson . My service advisor is truly a profession More

by Steve barket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Dapkus
Nov 30, 2017 -

Mercedes-Benz of Henderson responded

Hi Steve, Thank you for taking some time to give us your feedback. We are so glad to hear about your extremely positive experience with us and that Dustin has taken great care of both you and your vehicle. As always, if we can assist you any further, please feel free to reach out to us. We look forward to your next visit. -Tom Zumbo, General Manager

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