Back

Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Sort by
April 21, 2018

Service Excellent service by Will. Will was excellent Need wheel repair and he took good care of me. He also setup a loaner while the work was being accomplis More

by Rollin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2018 -

Mercedes-Benz of Henderson responded

Hello Rollin, Thank you for your feedback. It is so wonderful to see that Will provided both you and your vehicle with the most exceptional service and care. As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

April 19, 2018

B service and tires Because of the service manager was a very thorough his name was Jim the first one I was to see Dustin was absent that day but Jim was thorough to the More

by Shirley Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hagar, Dustin Dapkus
Apr 20, 2018 -

Mercedes-Benz of Henderson responded

Hi Shirley Brown, We appreciate you for taking the time to provide us with a review! I would be grateful for an opportunity to discuss any recommendations you may have to enhance your experience with us. We strive to provide 5 STAR experiences to all of our guests. Please call me directly at 702-485-3027 Thank you truly! Alyssia Esparza Guest Experience Advisor

April 12, 2018

Friendly & helpful staff. Brought my vehicle in for recall & ended up getting tires, balance, alignment & Battery. Service Department delivered car to home the next day. Add More

by John G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Broadbent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Aversa
Apr 19, 2018 -

Mercedes-Benz of Henderson responded

Hi John G, Thank you for sharing your positive review and congratulations on your new SUV! We truly appreciate your business and feedback. We are so happy to hear that we have earned your business. We look forward to working with you again! Please contact me at 702-485-3027 if you need any assistance in the future. Sincerely, Alyssia Esparza Guest Experience Advisor

April 09, 2018

Will = Great Service I know I will be well taken care of with Will. Great communication and attitude and from start to finish Will makes me feel like I'm his only customer More

by Vegas Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda is a pleasure to see, Amanda Toth
Apr 10, 2018 -

Mercedes-Benz of Henderson responded

Hi Vegas Patrick, Thank you for sharing your positive review. We're happy to hear about your positive experience with Will! I would be grateful for an opportunity to discuss any recommendations you may have to enhance your experience with us. We strive to provide 5 STAR experiences to all of our guests. Please call me directly at 702-485-3027. Best, Alyssia Esparza Guest Experience Advisor

April 07, 2018

Easy Breezy Was easy to schedule an annual service appointment. Loaner was readily available and all work was completed in a timely manner. Service counselor Du More

by gboyer27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Dapkus
Apr 09, 2018 -

Mercedes-Benz of Henderson responded

Hello, We appreciate your feedback and were so pleased to hear that Dustin provided you with an amazing service experience here at Mercedes-Benz of Henderson. As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

April 06, 2018

Always Outstanding Service! In 2009, I purchased my vehicle from Mercedes-Benz of Henderson. I've been coming here since for all my service needs and all the employees are always More

by marcohoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hager
Apr 09, 2018 -

Mercedes-Benz of Henderson responded

Hello Marco, Thank you for sharing some feedback with us. It is so wonderful to hear that our team continues to exceed your expectations of a quality service experience. We look forward to your next visit with us. -Tom Zumbo, General Manager

April 03, 2018

Great Service Came in to have recall repairs done. Everyone was friendly. My car was ready at the time promised and they do great car washes too! More

by Strangelove69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2018 -

Mercedes-Benz of Henderson responded

Hello, We appreciate you taking some time to share some feedback. It is so wonderful to hear that our service team took such wonderful care of you and your vehicle. As always, please feel free to reach out to us if we can assist you any further. -Tom Zumbo, General Manager

March 29, 2018

Outstanding as usual Timely, friendly and quality service. Very good communication and really appreciate the loaner vehicle. I have been very pleased with all interaction More

by Bond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Bane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2018 -

Mercedes-Benz of Henderson responded

Hello Bond, Thank you for taking some time to share your feedback with us. Our priority is to ensure our guests receive the first class experience they deserve. It is so wonderful to see that our team continues to exceed your expectations and we look forward to seeing you again. -Tom Zumbo, General Manager

March 24, 2018

As Promised All issues resolved. Loaner car was very nice. Will always bring vehicle to MBH for service. Dave Leslie took the time to explain work which was do More

by Neal Jackaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2018 -

Mercedes-Benz of Henderson responded

Hello Neal, Thank you for taking some time to share your feedback with us. It is so wonderful to see that Dave took such wonderful care of you and your vehicle. We look forward to your next visit with us. -Tom Zumbo, General Manager

March 22, 2018

Recall parts. I should give 5stars but I have to give four because when I first call, the lady that answered the phone, name Angela was unprofessional. Not giving y More

by Cla2015
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2018 -

Mercedes-Benz of Henderson responded

Hello Guest, Thank you for taking the time to share your feedback. I am glad to hear you had a great experience at our dealership and working with Dave. I want you to know we are very adamant on ensuring our guests satisfaction and I would love the opportunity to speak with you. At your convenience please contact me directly at 702.485.3027. Best Regards, Taylor Johnson Guest Experience Advisor

...
62
...