Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Best dealership in the nation! There are so many car dealerships but few actually take the time to get to know you and support you as a part of the family, not just a customer. D There are so many car dealerships but few actually take the time to get to know you and support you as a part of the family, not just a customer. Dustin, Leah, Trent, Amanda, Dora... and all the rest make my experience one I will gladly be a customer for life. More

Great Service The Service Department was extremely helpful and accommodating. They went above and beyond to make my experience with them excellent. I highly recomme The Service Department was extremely helpful and accommodating. They went above and beyond to make my experience with them excellent. I highly recommend them for all Mercedes-Benz owners. More

Great service dept. I've been very happy with my services at Mercedes-Benz. Dave Leslie is who takes care of me and he's amazing! Very nice and accommodating. I even told I've been very happy with my services at Mercedes-Benz. Dave Leslie is who takes care of me and he's amazing! Very nice and accommodating. I even told my sister to start working with him instead of who she's working with. Thanks Dave! More

Perfect service appointment First time I’ve been to Mercedes Benz of Henderson. Over the years I’ve gone to the West Sahara location for service. Henderson location works better First time I’ve been to Mercedes Benz of Henderson. Over the years I’ve gone to the West Sahara location for service. Henderson location works better for me due to location, plus I understood that a service member I’d worked with at West Sahara, Spencer Kaplan, was at Henderson. I emailed Spencer to set up an appointment. He responded within an hour and set me up with service rep Erik Rudd. From my initial email communication through picking up my car this morning the experience was great. I’m no fan of the general hassle of having my car serviced, though Mercedes Benz of Henderson came through big time. Notable team members I worked with during this visit, Erik, Amanda and Victor. Top notch experience, thank you.. More

Great service The service was done in a timely fashion. Gave a discount as I requested and I appreciated that. I would recommend this location because they are fri The service was done in a timely fashion. Gave a discount as I requested and I appreciated that. I would recommend this location because they are friendlier very helpful and conscience of time. I feel that they are very reliable More

Will Bane needs to be cloned Will Bane is the first service advisor we finally have been 150% satisfied with. Will is a the ultimate professional. Will provides and advises you wi Will Bane is the first service advisor we finally have been 150% satisfied with. Will is a the ultimate professional. Will provides and advises you with what is needed and not needed when you bring your vehicle in for service. He follows up and keeps you in the loop at all times. Will should be cloned so other service advisors are like him. More

Great Customer Service! I generally do not write reviews; however, my recent experience with MBZ of Henderson has motivated me to write this review. I did not purchase my 20 I generally do not write reviews; however, my recent experience with MBZ of Henderson has motivated me to write this review. I did not purchase my 2017 certified pre-owned (CPO) MBZ from the Henderson dealership. The vehicle was purchased at MBZ of Temecula (California). Both dealerships are part of the Fletcher Jones MBZ family of dealerships. At the time of delivery, there were issues related to this vehicle that should have been known to or discovered by the Temecula dealership, particularly since this was a CPO vehicle. Unfortunately these issues did not become apparent to me until after I brought the vehicle home to Henderson. The Temecula dealership initiated the resolution of the issues; however, it was the Henderson dealership that resolved the issues and deserves the credit for this review. From my initial contact with Spencer Kaplan, the service department manager, to my interaction with Dustin Dapkus, my service consultant, I have experienced the type of service and courtesy that deserves a 5-star rating. The majority of my interaction has been with Dustin. His interest and involvement in resolving the issues with my vehicle are very much appreciated. Another individual that deserves recognition is Bill Allen, the shop foreman. Bill took a personal interest in getting the issues with my vehicle resolved. A BIG “thumbs-up” to MBZ of Henderson! More

Repair Dave Leslie was amazing. He took care of my repair quickly, honestly, and I really appreciated it. I would recommend Dave to my friends and other cust Dave Leslie was amazing. He took care of my repair quickly, honestly, and I really appreciated it. I would recommend Dave to my friends and other customers. More

Excellent Both are Very professional gentlemen in regards to my needs and helpful in explaining their answers to my satisfaction. They are attentive and pleasan Both are Very professional gentlemen in regards to my needs and helpful in explaining their answers to my satisfaction. They are attentive and pleasant to speak with at anytime. More

Maintenance I scheduled my service appointment online. So convenient. I planned on waiting for my vehicle. My service rep, Erik was quick to get me signed in an I scheduled my service appointment online. So convenient. I planned on waiting for my vehicle. My service rep, Erik was quick to get me signed in and I settled into the very comfy lounge. Erik kept me updated on the progress of my vehicle and got me out a little earlier than the estimated time. I'm very satisfied and think this dealership and staff are great. More