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Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

Henderson, NV

4.8
719 Reviews

719 Reviews of Mercedes-Benz of Henderson - A Fletcher Jones Company - Service Center

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October 02, 2019

Everyone we came in contact with was awesome very friendly and made us feel comfortable definitely will recommend family and friends to your dealership for the service on there cars More

by JJ and MJ
Recommend Dealer
Yes
Employees Worked With
Robb the shuttle driver very friendly excellent personality , Dustin Dapkus
Oct 03, 2019 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the amazing 5 star review and sharing your wonderful experience with all of us. Our team looks forward to seeing you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

October 02, 2019

Excellent on vacation car developed an issue did their best to get me back on the road and able to get back home everyone was very helpful i was 120 miles from More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis, Dustin Dapkus
Oct 03, 2019 -

Mercedes-Benz of Henderson responded

Hello, Thank you for the amazing 5 star review! Our team is delighted to read about your exceptional experience with Dustin in service. We look forward to exceeding your expectations again at your next service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 28, 2019

The service at this dealership is excellent Eric Rudd is a true professional. I feel very comfortable going in for any service. Eric is a great service representative, I am very Impressed wi More

by VickiD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Mercedes-Benz of Henderson responded

Hi Vicki, Thank you for the 5 star rating! It is great to hear that Erik is always such a great help to you. Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Henderson

September 23, 2019

Excellent Service Very attentive staff. Mercedes was not on my list before but it is now my #1 car not to mention the dealership for their extra ordinary service. Tha More

by missy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Broadbent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Dapkus
Sep 24, 2019 -

Mercedes-Benz of Henderson responded

Hi Missy, Thank you for choosing Mercedes-Benz of Henderson! Our team of associates are pleased to know that you were assisted promptly and provided with outstanding service. We appreciate your 5 star rating and look forward to servicing you again. Please let us know if we may be of any further assistance to you now or in the future. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 22, 2019

Thank you to Erik Rudd and the Henderson team! From the initial phone call to setup an appointment the customer service was beyond excellent and the repair/replacement work that was done was gr More

by Zee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Mercedes-Benz of Henderson responded

Hi Zee, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear about your experience with Erik Rudd and how excellent our customer service was. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 22, 2019

Fantastic Service Thanks to a fabulous service department my 2020 GLE was properly inspected & returned in pristine condition. They really know how to do it right. I More

by MK Levins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Broadbent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Mercedes-Benz of Henderson responded

Hi, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear about how helpful both Erik, and John were to you. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 22, 2019

Fantastic staff and service! I had set an appointment for annual service for end of Sept., but had my battery warning screen flash while driving. I went to dealership and staff wa More

by Alc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Murray
Sep 24, 2019 -

Mercedes-Benz of Henderson responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 18, 2019

Thorough review. Good service support team. Only experience was with service. Very thorough. Team was supportive. They were able to give me a complete analysis and review of the service requi More

by RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Kaplan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hager
Sep 18, 2019 -

Mercedes-Benz of Henderson responded

Hello, Thank you for choosing Mercedes-Benz of Henderson. Your feedback is greatly appreciated. Our team of associates are excited to know of the thorough communication and excellent service your were provided while working with Bill and Spencer Please let us know if we may be of any further assistance to you now or in the future. Best, Your Friends and Family Mercedes-Benz of Henderson

September 15, 2019

Exceptional as ALWAYS DAVE Leslie is a superstar thanks! DAVE LESLIE and his service team are # 1 in the business The entire Mercedes Benz dealership is both professional friendly and customer service orie More

by bluebebed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Leslie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Mercedes-Benz of Henderson responded

Hi, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear how Dave has bee such a helpful, and friendly advisor. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

September 14, 2019

Great service as usual from Eric Rudd Eric always gets the job done on time and on budget. Never any issues or problems. Didn’t think anyone could replace my long time service rep. Doug M More

by Tommy metzger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Rudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Mercedes-Benz of Henderson responded

Hi Tommy, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear about how Erik always takes great care of you. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Henderson

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